Warranty - Hamamatsu Photonics C9100-02 Instruction Manual

15. WARRANTY

Hamamatsu Photonics have fully inspected this system and checked that its performance
conforms to specifications. In the unlikely event of breakdown or other malfunction, contact
Hamamatsu subsidiary or local distributor.
(1) Unless otherwise stated by Hamamatsu subsidiary or local distributor, this system is
under warranty for 24 months from the delivery date.
- Consumable parts, such as a fan, a mechanical shutter, and a fuse, are excepted.
Degradation with atomic rays, the radiation (X-rays, gamma rays, UV light, etc.) of CCD is excepted.
-
(2) The warranty only covers defects in the materials and manufacturing of the system.
You may be liable for repairs during the warranty period in the event of a natural
disaster or if you handle the system contrary to the instructions in this manual, use it
without due caution, or try to modify it.
(3) We will repair the system or replace it, subject to availability, free of charge within
the terms of the warranty.
(4) HPK guarantees that the EM gain will not decrease by more than half of the
maximum gain within 6 months.
(5) We offer LIFETIME WARRANTY for the hermetically vacuum-shield head regarding
vacuum leakage. However, following cases are exceptional to the LIFETIME
WARRANTY.
- Outgassing is under warranty for 12 months from the delivery date.
- Peltier element deterioration is under warranty for 24 months from the delivery date.
REPAIRS
(1) If you notice anything wrong with the camera, confirm whether or not it is
malfunctioning by referring to the troubleshooting checklist in this instruction manual.
You must first clarify the symptoms in order to avoid any misunderstanding or error.
(2) If you have any trouble or are unclear about anything, contact Hamamatsu
subsidiary or local distributor giving the product name, serial number and details of
the problem. If Hamamatsu Photonics consider the problem to be a malfunction, we
will decide whether dispatch an engineer or have the camera returned to us for
repairs.
C9100-02 Ver.1.7
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