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The home menu does not appear on the TV
screen.
The home menu can only be used when
you connect the TV to the HDMI OUT jack.
When you connect the TV to HDMI OUT B/
HDMI ZONE jack, be sure to set [HDMI Out B
Mode] to [Main] in [HDMI Settings].
Press HOME to display the home menu.
Check that the TV is connected correctly.
The home menu may take some time to
appear on the TV screen depending on the
TV.
Audio
No sound or only a very low level of sound is
heard, no matter which device is selected.
Check that all connecting cables are
inserted to their input/output jacks on the
receiver, speakers and the devices.
Check that the receiver and all devices are
turned on.
Check that MASTER VOLUME on the receiver
is not set to "VOL MIN".
Check that SPEAKERS on the receiver is not
set to "SPK OFF" (page 36).
Check that headphones are not connected
to the receiver.
Press to cancel the muting function.
Try pressing the input button on the remote
control or turning INPUT SELECTOR on the
receiver to select the device of your choice.
If you want to listen to sound from the TV
speaker, set [Audio Out] to [TV + AMP] in the
[HDMI Settings] menu. If you cannot play
multi-channel audio source, set [AMP].
However, the sound will not be output
through the TV speaker.
Sound may be interrupted when the
sampling frequency, number of channels or
audio format of audio output signals from
the playback device is switched.
If you are listening with BLUETOOTH
headphones, check that the [Bluetooth
Mode] is not set to [Receiver] or [Off].
No sound is output from the center speaker
if you set the speaker pattern to a setting
that does not have center speaker and
playback a DSD multi-channel source.
No sound is output from the surround
speakers if you set the speaker pattern to a
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setting that does not have surround
speakers and playback a DSD multi-channel
source.
No sound is output from the Zone 2/3
speakers if you turn on DSD Native function
and play back a DSD file in Main Zone.
There is no sound from the TV via the HDMI
OUT A (TV) (ARC) jack when using the Audio
Return Channel function.
Set [Control for HDMI] to [On] in the [HDMI
Settings] menu.
Make sure that your TV is compatible with
the Audio Return Channel function.
Make sure that the HDMI cable is connected
to a jack on your TV that is compatible with
the Audio Return Channel function.
The surround effect cannot be obtained.
Make sure you have selected a sound field
for movies or music.
"PLll Movie", "PLll Music", "PLllx Movie",
"PLllx Music", "Neo6.CINEMA", and
"Neo6.MUSIC" do not work when the
speaker pattern is set to "2.0" or "2.1".
Network connection
Cannot connect to the network using WPS
via a wireless LAN connection.
You cannot connect to a network using WPS
if your access point is set to WEP. Set up
your network after searching the access
point using the access point scan.
Cannot connect to the network.
Check that the LAN cable is connected to
the receiver when you want to connect the
receiver to the network via a wired LAN
connection.
Check the network information. If the
connection failed, set up the network
connection again.
If the receiver is connected through a
wireless network, move the receiver and
the wireless LAN router/access point closer
to each other and perform the setup again.
Make sure that you use a wireless LAN
router/access point.
Make sure that the wireless LAN router/
access point is turned on.
Check the settings of the wireless LAN
router/access point and perform the
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