Appendix; Troubleshooting - Hitachi StarBoard FX-79E1 User Manual

StarBoard FX-79E1/89WE1

3. Appendix

3.1 Troubleshooting

Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition-Related Problems
Problem
The StarBoard does
recognise input.
StarBoard operations
unstable
What to check
Is the USB cable connected to
not
the PC?
Is the USB cable connected to
the StarBoard?
Did you start the system in the
correct sequence?
StarBoard Software files may be
broken or installation may not be
complete correctly.
Other than the above
Is something blocking light from
are
reaching the board surface or
LED cover?
Is the LED cover dirty?
The controller must be reset and
the system restarted.
In case that USB cable extended
as bellow, it may result in
unstable of product working.
・USB extension cable
・Bus-powered USB hub
・USB extender
Is a high-speed USB device
connected to the USB host
controller used to connect the
StarBoard?
3-1
What to do
Connect the USB cable to the PC.
Connect the USB cable to the
StarBoard.
Start the system in the correct
sequence. (For details on starting the
system, see page 2-4 of this User's
Guide.)
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
Contact a support center.
Remove the blockage.
Wipe away any dirt from the LED
cover.
Disconnect the USB cable and
reconnect it. If this does not solve the
problem, restart the PC.
Quit the USB cable extend, plug USB
cable to PC directly. If you need to
extend USB cable, use self-powered
USB hub.
Be sure to connect the StarBoard and
any high-speed USB devices to
separate USB host controllers.
Be sure to use a USB hub in the case
of PCs with only one USB host
controller.
Appendix
English