Upgradable firmware..............................................................................................................77
14 Troubleshooting......................................................................................78
Managing support tickets........................................................................................................78
Support ticket states............................................................................................................79
Software services...............................................................................................................80
Failover............................................................................................................................80
Windows X9000 clients.....................................................................................................81
Required tools...................................................................................................................83
Additional documentation...................................................................................................84
Replacing a system board........................................................................................................84
Replacing a NIC adapter........................................................................................................85
Starting the recovery...............................................................................................................88
Contacting HP......................................................................................................................102
Related information...............................................................................................................102
HP websites....................................................................................................................103
Rack stability........................................................................................................................103
Customer self repair..............................................................................................................103
Product warranties................................................................................................................103
Subscription service..............................................................................................................103
A Component diagrams.............................................................................104
B Spare parts list.......................................................................................107
1GbE spare parts.................................................................................................................107
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