Five-Slot Charge Only Cradle Crduniv-55-5000R Troubleshooting; Table 5: Troubleshooting The Five-Slot Charge Only Cradle - Motorola TC55 Integrator Manual

126 | Maintenance and Troubleshooting
Problem
The TC55 does not
decode when reading bar
code.
TC55 cannot find any
Bluetooth devices
nearby.
Five-Slot Charge Only Cradle CRDUNIV-55–5000R Troubleshooting

Table 5: Troubleshooting the Five-Slot Charge Only Cradle

Problem
Battery is not charging.
Send Feedback | October 2013 | MN000017A01
Cause Solution
DataWedge is not Ensure that DataWedge is enabled and configured properly.
enable. SeeDataWedge Configuration on page 47
Unreadable bar Ensure the symbol is not defaced.
code.
Distance between Place the TC55 within proper scanning range.
the TC55 and bar
code is incorrect.
TC55 is not Program the TC55 to accept the type of bar code being scanned.
programmed for SeeDataWedge Configuration on page 47
the bar code type. configuration.
TC55 is not If the TC55 does not beep on a good decode, set the application to
programmed to generate a beep on good decode.
generate a beep.
Too far from Move closer to the other Bluetooth device(s), within a range of 10
other Bluetooth meters (32.8 feet).
devices.
The Bluetooth Turn on the Bluetooth device(s) to find.
device(s) nearby
are not turned on.
The Bluetooth Set the Bluetooth device(s) to discoverable mode. If needed, refer to
device(s) are not the device's user documentation for help.
in discoverable
mode.
Cause Solution
TC55 removed Replace the TC55 in the cradle. The 2,940 mAh battery fully charges
from the cradle in approximately three hours and the 4,410 mAh battery charges in
too soon. approximately 4.5 hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
TC55 is not Remove the TC55 and reinsert it correctly. Verify charging is active.
inserted correctly
Touch
in the cradle.
status.
Ambient Move the cradle to an area where the ambient temperature is between
temperature of -10 °C (+14 °F) and +60 °C (+140 °F).
the cradle is too
warm.
> > About device > Status to view battery
for more information.
for DataWedge