Motorola TC55 Integrator Manual page 125

Problem Cause
Extreme battery
temperature.
During data TC55 removed
communication with a from USB cable
host computer, no data or disconnected
transmitted, or from host
transmitted data was computer during
incomplete. communication.
Incorrect cable
configuration.
During data Wi-Fi radio is not
communication over Wi- on.
Fi, no data transmitted,
You moved out
or transmitted data was
of range of an
incomplete.
access point.
During data Bluetooth radio is
communication over not on.
Bluetooth, no data
You moved out
transmitted, or
of range of
transmitted data was
another Bluetooth
incomplete.
device.
During data You are in an
communication over area of poor
WAN, no data cellular service.
transmitted, or
APN is not set up
transmitted data was
correctly.
incomplete.
SIM card not
installed properly.
Data plan not
activated.
No sound. Volume setting is
low or turned off.
TC55 turns off. TC55 is inactive. The display turns off after a period of inactivity. Set this period to 15
Battery is
depleted.
Extreme battery
temperature.
A message appears Too many
stating not enough applications
storage memory. installed on the
TC55.
Solution
Battery does not charge if ambient temperature is below 0 °C (32 °F)
or above 40 °C (104 °F).
Reattach the communication cable and re-transmit.
See the system administrator.
Turn on the Wi-Fi radio.
Move closed to an access point.
Turn on the Bluetooth radio.
Move without 10 m (32.8 ft.) of the other device.
Move into an area that has better service.
See system administrator for APN setup information.
Remove and re-install the SIM card. See
page 21.
Contact your service provider and ensure that your data plan is
enable.
Adjust the volume.
seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes.
Recharge or replace the battery.
Move device to an area where the ambient temperature is between -10
°C (+14 °F) and +60 °C (+140 °F).
Remove user-installed applications on the TC55 to recover memory.
Select > Apps > Downloaded. Select the unused programs
and touch Uninstall.
MN000017A01 | October 2013 |
Maintenance and Troubleshooting | 125
Installing the SIM Card on
Table continued...
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