Trunk Queuing - Panasonic ICX Section 700 Technical Manual

Chapter 5. Key Telephone Features

Trunk Queuing

CPC-96, CPC-288, and CPC-576 All Versions
Description
When you try to originate a call by MCO (enter
all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply
pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1. Lift the handset or press the ON/OFF key.
2. Enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan,
Malaysia, Indonesia], or 81-84).
3. Enter the Callback Request code (default = 3 [UK/HK] or
3# [Taiwan, Malaysia, Indonesia]).
4. Press the ON/OFF key.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
1. Lift the handset or press the ON/OFF key.
Hardware Requirements
• N/A
Considerations
• Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.
• The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
200
9
Action
Action
ICX (International), issued March/1999
[UK/HK] or [Taiwan, Malaysia, Indonesia]) and
0
Intercom dial tone
Busy tone
Wait CBK-TRK
• Outside dial tone
• CO XXX displays (where XXX = line
number
Section 700 - Operation
Result
displays
Result
ICX-35-700