Troubleshooting Tips - GE GXSS20B Owner's Manual & Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! Review the chart on this
page first and you may not need to call for service.
NO SOFT WATER – Most Common Problems
Check the following before calling for service
• Salt in softener...at least 1/3 full.
• By pass valve in "Service" position. Knob should be in the OUT position.
• Check hardness setting in control. Verify hardness of supply water.
Water hardness can vary throughout the year.
• Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).
Problem
No soft water
18
Possible Causes
Faucet or fixture where sample was
taken not plumbed to soft water.
NOTE: Be sure sample is from a faucet
that does not mix soft and hard water.
For example, a single lever kitchen faucet,
if the cold side is plumbed to hard water.
No salt in the storage tank.
Salt in storage tank bridged.
Transformer unplugged at wall outlet
or power cable to softener not
connected. Fuse blown or circuit
breaker popped on circuit to electrical
outlet. Electrical outlet on a circuit that
can be switched off.
Manual bypass valve in bypass
position.
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted.
Nozzle and venturi dirty, incorrectly
assembled or damaged.
Timer in the vacation (VAC)
position.
What To Do
• To conserve salt, the installer may have isolated some fixtures
(outside faucets, toilets, etc.) from soft water. From the outlet
of the water softening system, trace the water flow path in
house plumbing. If soft water is not directed to a faucet or
fixture where wanted, consult a plumber.
• Refill with salt. See the Step-by-Step Installation Instructions.
Use the TOUCH HOLD button to start a regeneration.
See the About the Face Plate Timer section.
• See the Breaking a Salt Bridge section.
• Check for a loss of electrical power to the water softening
system, due to any of these conditions and correct as needed.
With the power supply restored, observe the faceplate time
display and read Program Memory section.
NOTE: The electrical outlet for the softener should be continuously
live so it cannot be accidentally switched off.
• Be sure the bypass valve stem is positioned properly, with the
knob in the OUT position. Observe instructions on the decal
at the end of the stem.
• Any restriction in this drain hose may prevent proper operation
of the nozzle and venturi and reduce or prevent brine draw
during regenerations.
• Refer to Cleaning the Nozzle and Venturi Assembly instructions.
With water pressure to the water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages
can prevent operation. Be sure holes in the gasket are centered
over holes in the housing.
• See VACATION feature to return the softener to service.
See the About the Face Plate Timer section.
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