Troubleshooting Guide - Starkey SoundGear Operation Manual

InsTanT fIT In-The-Canal
sysTem Care

Troubleshooting Guide

symPTom
Not Loud
Enough
Inconsistent
Performance
Unclear,
Distorted
Performance
Dead
16
PossIble Causes
Low battery
Wax or debris in the
microphone or receiver
Hearing change
Low battery
Low battery
Defective device
Low battery
Wax or debris in the
microphone or receiver
soluTIons
Replace battery
Clean both microphone
and receiver with brush.
Remove and clean the
plastic sleeve.
Contact a hearing care
professional
Replace battery
Replace battery
Contact via email:
CustomerSupport@
soundgearhearing.com
Replace battery
Clean both microphone
and receiver with brush.
Remove and clean the
plastic sleeve.