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Hearing Instrument Care
Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
Low battery
Blocked
earmold/tubing/
earbud
Not Loud
Enough
Hearing change
Debris buildup
Low battery
Inconsistent
Blocked
Performance
earmold/tubing/
earbud
Low battery
Blocked
Unclear,
earmold/tubing/
Distorted
earbud
Performance
Defective hearing
instrument
Low battery
Blocked
Dead
earmold/tubing
Crimped tubing
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SOLUTIONS
Replace battery
Clean or replace wax
guard as needed
Contact your hearing
professional
Clean both
microphone and
receiver with brush
Replace battery
Clean or replace wax
guard as needed
Replace battery
Clean or replace wax
guard as needed
Contact your hearing
professional
Replace battery
Clean or replace wax
guard as needed
Contact your hearing
professional
Tips for Better Communication
Your hearing professional will recommend an
appropriate schedule to help you adapt to your new
hearing instrument� It will take practice, time and
patience for your brain to adapt to the new sounds that
your hearing instrument provides� Hearing is only part
of how we share thoughts, ideas and feelings� Reading
lips, facial expressions and gestures can help the
learning process and add to what amplification alone
may miss�
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place to
listen
• Minimize distractions
• Background noises may be frustrating at first;
remember, you have not heard them for a while
• Let others know what you need; keep in mind that
people cannot "see" your hearing loss
• Develop realistic expectations of what your hearing
instruments can and cannot do
• Better hearing with hearing instruments is a learned
skill combining desire, practice and patience
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