Service And Repair; Troubleshooting Guide - Starkey RIC 312 i2400 Operation Manual

32 | Hearing Aid Care
Helpful Hints
• When not wearing your hearing aid, open the
battery door to allow any moisture to evaporate.
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, remove the batteries completely;
place your hearing aid in the storage container
and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children
and pets

Service and Repair

If, for any reason, your hearing aid does not operate
properly, do NOT attempt to fix it yourself. Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage.
Should your hearing aid fail or perform poorly, check
the guide on the next page for possible solutions. If
problems continue, contact your hearing professional
for advice and assistance. Many common problems
may be solved right in your hearing professional's
office or clinic.

Troubleshooting Guide

SYMPTOM POSSIBLE
CAUSES
Low battery
Blocked
earmold/earbud
Not Loud
Enough
Hearing change
Debris buildup
Low battery
Inconsistent
Blocked
Performance
earmold/earbud
Low battery
Blocked
earmold/earbud
Unclear,
Distorted
Performance
Hearing aid
needs repair/
maintenance
Low battery
Dead
Blocked
earmold/earbud
Hearing Aid Care | 33
SOLUTIONS
Replace battery
Clean or replace wax
guard as needed
Contact your hearing
professional
Clean both microphone
and receiver with brush
Replace battery
Clean or replace wax
guard as needed
Replace battery
Clean or replace wax
guard as needed
Contact your hearing
professional
Replace battery
Clean or replace wax
guard as needed