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74
SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR
VEHICLE
Give
Thought To
the Appointment Time ...
Know
when
to
take
your
vehicle
in
for
service.
Mon
day
and
Friday are busy days at
most
dealers.
Therefore,
it
makes
sen
se
to make
a mid-week
appointment
whenever
possible.
Prepare For
The
Appointment
.
..
If
you' re having
warranty work
done,
be sure
to
have
the
right papers
w
ith
you.
Take
your
warranty
folder.
All work to be performed may not be
covered by
the
warranty, discuss additional
charges with
the service
man-
ager. Keep a
maintenance log of
your
vehicle's
service history.
This can often provide
a clue to
the
curren
t
problem.
Prepare A List
...
Make
a
written
list of
your
vehicle's problems
or
the specific
work
you
want
done
.
If
you've
had an accident
or
work
done
that
is
not
on
your
mainten an
ce log,
let
the writeup
man
know. Don't
keep secrets
.
Be
Reasonable
With
Requests
... Don't leave
a list of twenty
items
to be
serviced and
expect
to
have
your vehicle
back
by
five
o'clock. If you
list a number
of
items,
and you
must
have
your
vehicle by
the end
of
the
day, discuss the situation with
the
service writer and
list
the
items
in
order of
priority.
Expect
to
make
a second
app
ointment
for
work not completed. At many
dealers
you
may
obtain a loaner vehicle at a
minimal
daily
charge.
If
you
need a
loaner
,
it
is
smart
to
make
these arrangements when
you
call
for an
appoin
tment.
You Can't Look Over The Technician's Shoulder ...
Don'
t
be
offended when
you'
re
told
you
can't watch
the
work
being done.
Insurance
requirements forbid
the
admission. of customers
to
vehicle
repair
areas.
Check Work Promptly ...
Check out
the
service or repair job as
soon as
possible after
p icking up your vehicle and notify the
service
manager of
an
y
dissatisfaction. If
circumstances
prevent
returning for
immediate corrective work,
make
an
appointment
for as early a
date
as
practical.
I
I
j
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