HP 10 G2 2301 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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   Summary of Contents for HP 10 G2 2301

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    HP 10 G2 2301 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

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    HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................2 3 Illustrated parts catalog ..........................4 Locating the serial number, product number, and model number ..............4 Tablet major components ............................5 Miscellaneous parts ............................... 5 Sequential part number listing ..........................

  • Page 6: Table Of Contents

    7 Backing up and recovering your data ......................24 Automatically updating apps ..........................24 Manually updating apps, widgets, and the operating system ................24 Back up and reset ..............................24 Factory data reset ..............................25 Resetting with the tablet turned on ....................25 Resetting with the tablet turned off ....................

  • Page 7: Product Description

    Product description Category Description Product Name HP 10 G2 Tablet Processor MTK 8127 Quad core 1.3 GHz, Panel 10.1 in display, 800 x 1280, touch screen display assembly Memory 1 GB RAM memory, integrated on system board Storage 16 GB eMMC, integrated on system board...

  • Page 8: External Component Identification

    External component identification Component Description Micro-B USB 2.0 port Permits you to connect to power using micro-B USB extension cable. You can use the cable to connect to a USB power source or AC adapter. Microphone Receives sound. Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.

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    Component Description NOTE: When a device is connected to the jack, the tablet speakers are disabled. NOTE: Be sure that the tablet cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Rear camera Records video and captures photographs. Front camera Records video and captures photographs.

  • Page 10: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1), product number (2), and Regulatory Model Number (RMN) (3) of your tablet are located on the back cover of the tablet.

  • Page 11: Tablet Major Components, Miscellaneous Parts

    Tablet major components Item Component Spare part number Back cover 829927-001 Power/volume button board 833752-001 Power/volume button board cable 833748-001 System board equipped with MTK 8127 Quad core 1.3 GHz,, 1 GB RAM memory, and 16 GB 829931-001 eMMC hard drive Rear-facing webcamera (includes cable) 833745-001 Front-facing webcamera (includes cable)

  • Page 12: Sequential Part Number Listing

    Component Spare part number Micro USB connector 833751-001 Micro USB cable 829926-001 Miscellaneous Kit 833742-001 Screw Kit 833746-001 Tablet, 10.1 IPS, 16 GB, in black finish 829930-001 Sequential part number listing Spare part number Description 745229-001 AC adapter 827801-001 Keyboard in black finish for use in the United States 827802-001 Keyboard in red finish for use in the United States 827803-001...

  • Page 13: Tools Required, Service Considerations, Plastic Parts, Cables And Connectors, Grounding Guidelines, Electrostatic Discharge Damage

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screw driver ● ● Phillips screw driver, 1.4, 0.3, 2.5 Plastic case utility tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

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    An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 15: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

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    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 17: Removal And Replacement Procedures For Authorized Service Provider Parts, Tablet Component Replacement Procedures, Back Cover

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for authorized service provider only parts.

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    Remove one Phillips screw (2), and then use a nylon pry tool (3) to press the volume button. Move the nylon pry tool around the edges of the tablet to disconnect the clips and release the back cover from the display panel assembly. Lift the cover (1), and then remove it (2).

  • Page 19: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through the operating system before disconnecting and removing the battery.

  • Page 20: Speaker

    Speaker Description Spare part number Speaker Kit (includes cable) 833747-001 Before removing the speaker, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.

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    Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.

  • Page 22: Antenna Board

    Antenna board Before removing the antenna board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.

  • Page 23: Touch Screen Board And Display Cable

    Touch screen board and display cable Description Spare part number Touch screen board (includes cable) 829930-001 Before removing the touch screen board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 24: Power/volume Button Board

    Power/volume button board Description Spare part number Power/volume button board ((includes cable) 833752-001 Before removing the power/volume button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 25: System Board

    System board Description Spare part number System board equipped with MTK 8127 Quad core 1.3 GHz,, 1 GB RAM memory, and 16 GB eMMC hard 829931-001 drive Before removing the system board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 26: Front-facing Webcamera

    Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable) 833744-001 Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 27: Middle Frame

    Middle frame Description Spare part number Middle frame 833743-001 Speaker frame (attached to middle frame) 833753-001 Before removing the middle frame, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

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    Reverse this procedure to install the middle frame. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 29: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable. The HP 5V 2A adapter included with your tablet is recommended for charging the tablet. Temperature Operating 5°C to 35°C...

  • Page 30: Backing Up And Recovering Your Data, Back Up And Reset

    Manually updating apps, widgets, and the operating system HP recommends that you update your apps, widgets, and the operating system on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest technology available.

  • Page 31: Factory Data Reset, Resetting With The Tablet Turned Off

    Factory data reset Resetting with the tablet turned on If the tablet starts normally, and if you are able to sign in to the owner account (the first account added to the tablet), follow the steps in this section. To reset all settings and delete all data on the tablet: Swipe down twice from the top edge, and then touch the Settings icon Under Personal, touch Back up &...

  • Page 32: Starting Up Using The Recovery Menu

    Before performing the following procedure, plug in the AC adapter for your tablet, if one has been provided. Download the latest operating system restore image for your tablet. Go to http://www.hp.com/support, and follow the on-screen instructions to select your country and your product. Follow the on-screen instructions to access your Android operating system software.

  • Page 33: Requirements For All Countries, Requirements For Specific Countries And Regions

    Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased.

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    Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Chapter 8 Power adapter requirements...

  • Page 35: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 36: Index

    Index miscellaneous kit, spare part AC adapter factory data reset 24 number 6 spare part number 5 front cover model name 1 AC adapter, spare part number 6 spare part number 6 antenna front-facing webcamera operating system, product spare part number 5 removal 20 description 1 antenna board...

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    volume button, identifying 3 rear-facing webcamera volume/power button removal 14 spare part number 6 spare part number 5, 6, 14 reset 25 webcamera removal 14, 20 screen protector, spare part spare part numbers 5, 6, 14, 20 number 5, 6 wireless networking, product Screw Kit, spare part number 6 description 1...

Comments to this Manuals

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Latest comments:
  • Jan Aug 06, 2016 04:47:
    My HP10G2 tablet stopped working - I'm thinking it's the battery. Where can I take it to get it fixed?
    Tha​nks