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HP HSTNN-I72C User Manual

Tablet pc/keyboard base
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User Guide
RMN:HSTNN-I72C (Tablet PC)
RMN:HSTNN-I72K (Keyboard base)


Table of Contents

  Summary of Contents for HP HSTNN-I72C

  • Page 1 User Guide RMN:HSTNN-I72C (Tablet PC) RMN:HSTNN-I72K (Keyboard base)
  • Page 2 Intel is a trademark of Intel Corporation in the bound by the terms of the HP End User License Not all features are available in all editions of U.S. and other countries.Microsoft and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the tablet, do not place the tablet directly on your lap. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Using the wireless controls ....................... 18 Connecting to a WLAN ........................18 Using HP Mobile Broadband (select products only) ................19 Using HP Mobile Connect (select products only) ................20 Installing a micro SIM card (select products only) ................20 Using GPS (select products only) ......................
  • Page 6 Setting password protection on wakeup ................ 31 Using battery power .......................... 32 Finding additional battery information ................32 Using HP Battery Check ....................32 Displaying the remaining battery charge ............... 33 Maximizing battery discharge time ................33 Managing low battery levels ................... 33 Identifying low battery levels ..............
  • Page 7 Using antivirus software ............................44 Using firewall software ............................44 Installing critical security updates ........................45 Using HP Client Security (select products only) ....................45 Using HP Touchpoint Manager (select products only) ..................45 Using an optional security cable ......................... 45 Using a fingerprint reader (select products only) ....................
  • Page 8 TPM BIOS settings (select products only) ......................59 Using HP Sure Start (select products only) ......................60 12 Using HP PC Hardware Diagnostics (UEFI) ..................... 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............61 13 Specifications ............................63 Input power ................................63 Operating environment ............................
  • Page 9: Welcome

    Welcome After you set up and register the tablet, we recommend the following steps to get the most out of your smart investment: ● Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For more information, see Network connections on page ●...
  • Page 10: Finding Information

    Go to *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from
  • Page 11: Components

    Components Locating hardware To find out what hardware is installed on your tablet: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your tablet. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
  • Page 12: Tablet Edge Components

    Regulatory, Safety and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the tablet speakers are disabled.
  • Page 13 Component Description USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.
  • Page 14 Component Description To learn more about your power settings, see your power options. ▲ Type power in the taskbar search box, and then select Power and sleep settings. Chapter 2 Components...
  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...
  • Page 16: Back

    Back Component Description Camera flash Provides a camera flash. You can control the flash using the Windows Metro Camera app. Webcam (rear) Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. Fingerprint reader (select products Allows a fingerprint logon to Windows, instead of a password logon.
  • Page 17: Using The Kickstand

    Using the kickstand To change the angle for the display, follow these steps: Hold the tablet with top edge up (the speakers are on top). Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees.
  • Page 18: Keyboard Base Components (Select Products Only)

    Keyboard base components (select products only) Your tablet supports an optional keyboard. This section provides information about the common features of the supported keyboards. NOTE: Keyboard appearance and features might vary. TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad light ●...
  • Page 19: Lights

    Lights Component Description Caps lock light ● On: Caps lock is on, which switches the keys to all capital letters. TouchPad light On: The TouchPad is off. ● ● Off: The TouchPad is on. Mute light ● Amber: Sound is off. ●...
  • Page 20: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 21: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.
  • Page 22: Nfc And Smart Card (Select Products Only)

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Chapter 2 Components...
  • Page 23: Connecting The Tablet To The Keyboard Base

    Connecting the tablet to the keyboard base To connect the tablet to the keyboard base, follow these steps: Insert the tablet POGO pin connector docking port into the keyboard base POGO pin docking connector. Position the kickstand at the desired angle. NOTE: If you close the kickstand, you can leave the keyboard attached and position the keyboard behind the tablet.
  • Page 24: Removing The Keyboard Base From The Tablet

    Removing the keyboard base from the tablet To remove the keyboard base from the tablet, pull the keyboard away from the tablet. Labels The labels affixed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet.
  • Page 25 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the tablet. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 26: Network Connections

    ● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
  • Page 27: Using Hp Mobile Broadband (Select Products Only)

    (PIN), as well as network information. Some tablets include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your tablet or the mobile network operator may provide it separately from the tablet.
  • Page 28: Using Hp Mobile Connect (Select Products Only)

    To use HP Mobile Connect, your tablet must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is available, go to
  • Page 29: Using Gps (Select Products Only)

    Using GPS (select products only) Your tablet may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Windows privacy setting. Type location in the taskbar search box, and then select Location privacy settings.
  • Page 30: Connecting To An Nfc Device

    Connecting to an NFC device Touch an NFC-compatible device to the NFC area on the keyboard. After the Add a device? prompt displays, follow the on-screen instructions to connect. Finding NFC apps IMPORTANT: You must be connected to the Internet to access the Apps Store. To view and download an NFC app: Select the Start button, and then select the Store app.
  • Page 31: Screen Navigation

    Screen navigation You can navigate the tablet screen in the following ways: ● Use touch gestures Use an external keyboard and optional mouse (purchased separately) ● ● Use a tablet pen Using the touch screen and TouchPad (select products only) gestures To navigate a touch screen, touch the screen directly using gestures described in this chapter.
  • Page 32: One-Finger Slide (Touch Screen Only)

    One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...
  • Page 33: Four-Finger Tap (Touchpad Only)

    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers away from you to see all open windows.
  • Page 34: Using An Optional External Keyboard

    Using an optional external keyboard Connecting an external keyboard allows you to type, select items, and scroll to perform some of the same functions you do using touch gestures. A keyboard also allows you to use action keys and key combinations to perform specific functions.
  • Page 35: Identifying The Pen Components

    Identifying the pen components Component Description Pen tip The pen interacts with the tablet whenever the tip of the pen is pressed against the screen. Pen button The functions vary. To view or edit the configuration of these buttons, use the pen app on your tablet. Bluetooth light Blue: The pen is in pairing mode Alternating red and blue: The pen is pairing with the tablet.
  • Page 36: Entertainment Features

    To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Select the Start button, select All apps, select HP Help and Support, and then select HP ▲ Documentation. NOTE: You can also control volume through the operating system and some programs.
  • Page 37: Connecting Headphones

    Using video Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your tablet without needing to connect to a network.
  • Page 38: Power Management

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your tablet, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the tablet will be out of your physical possession. This practice is particularly important when you travel with your tablet.
  • Page 39: Enabling And Exiting User-Initiated Hibernation

    When the tablet exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: Type power options in the taskbar search box, and then select Power Options.
  • Page 40: Using Battery Power

    Using HP Battery Check To monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact support.
  • Page 41: Displaying The Remaining Battery Charge

    Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
  • Page 42: Resolving A Low Battery Level

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE: For information about connecting to AC power, refer to the Quick Start guide provided in the tablet box.
  • Page 43 When you connect the tablet to AC power: The battery begins to charge. ● ● The screen brightness increases. ● The power meter icon changes appearance. When you disconnect AC power: ● The tablet switches to battery power. ● The screen brightness automatically decreases to save battery life. ●...
  • Page 44: Microsd Cards

    MicroSD cards Using the microSD card reader Optional microSD cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers. Inserting a microSD card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a microSD card.
  • Page 45 Save your information and close all programs associated with the microSD card. Tap the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on- screen instructions. Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected.
  • Page 46: Security

    If the tablet is stolen, Computrace can track the tablet if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to Tablet risk...
  • Page 47: Using Passwords

    Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for ●...
  • Page 48: Setting Passwords In Computer Setup

    To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Start Computer Setup. ● Tablets with keyboards: ▲ Turn on or restart the tablet, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...
  • Page 49: Entering A Bios Administrator Password

    ▲ Turn on or restart the tablet, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.
  • Page 50: Managing A Computer Setup Drivelock Password (Select Products Only)

    To set a DriveLock password in Computer Setup, follow these steps: Start Computer Setup. ● Tablets with keyboards: Turn off the tablet. Press the power button, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: Turn off the tablet.
  • Page 51: Enabling Drivelock (Select Products Only)

    For select products, you may need to follow these instructions to enable DriveLock. Start Computer Setup. ● Tablets with keyboards: Turn off the tablet. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.
  • Page 52: Entering A Drivelock Password (Select Products Only)

    Windows Defender is preinstalled. It is strongly recommended that you continue to use an antivirus program in order to fully protect your tablet. For more information about viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your tablet and/or network, or it can be a solution made up of both hardware and software.
  • Page 53: Installing Critical Security Updates

    Using HP Client Security (select products only) HP Client Security software is preinstalled. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the tablet, networks, and critical data.
  • Page 54: Locating The Fingerprint Reader

    After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located on the back of the tablet.
  • Page 55: Maintenance

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your tablet. For example, older graphics components might not work well with the most recent gaming software.
  • Page 56: Cleaning Procedures

    Cleaning procedures Follow the procedures in this section to safely clean your tablet. WARNING! To prevent electric shock or damage to components, do not attempt to clean your tablet while it is on. Turn off the tablet. Disconnect AC power. Disconnect all powered external devices.
  • Page 57: Traveling With Or Shipping Your Tablet

    Traveling with or shipping your tablet If you have to travel with or ship your tablet, follow these tips to keep your equipment safe. Prepare the tablet for traveling or shipping: ● ◦ Back up your information to an external drive. Remove all external media cards, such as memory cards.
  • Page 58: 10 Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the tablet. This ● step creates a backup of the HP Recovery partition on the tablet. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 59: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 60: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your tablet does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the tablet.
  • Page 61: Using The Hp Recovery Partition (Select Products Only)

    Changing the boot order If your tablet does not restart in HP Recovery Manager, you can change the boot order, which is the order of devices listed in BIOS where the tablet looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 62 IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. Insert the HP Recovery media. Access BIOS: For tablets with keyboards attached: Turn on or restart the tablet, quickly press esc, and then press for boot options.
  • Page 63: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
  • Page 64: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Tablets with keyboards: ▲ Turn on or restart the tablet, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.
  • Page 65: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.
  • Page 66: Updating The Bios

    Do not shut down the tablet or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 67: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
  • Page 68: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 69: Using Hp Pc Hardware Diagnostics (Uefi)

    12 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 70 Download any version of UEFI for a specific product Go to, and then select your country. The HP Support page is displayed. Select Drivers & Downloads. Use the categories listed to find your product. – or – Select Find Now to let HP automatically detect your product.
  • Page 71: 13 Specifications

    100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this tablet.
  • Page 72: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
  • Page 73: 15 Accessibility

    15 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
  • Page 74: Index

    34 critical updates, software 45 MEID number 19 low battery levels 33 HP Mobile Connect 20 replacing 34 HP PC Hardware Diagnostics (UEFI) battery information, finding 32 drive media 30 using 61 battery power 32 DriveLock HP Recovery Manager...
  • Page 75 19 system 52 components 10 IMEI number 19 USB flash drive 53 connecting 15 MEID number 19 using HP Recovery media 51 keypad recovery media embedded numeric 12 creating 50 near field communication antenna, keys creating using HP Recovery...
  • Page 76 speakers using connecting 28 external AC power 34 identifying 4 power-saving states 30 supported discs, recovery 51 using sound settings 29 Sure Start using the TouchPad 23 using 60 system recovery 52 video 29 system restore point volume creating 51 adjusting 28 system restore point, creating 50 button 28...

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