HP 7 G2 1311 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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   Summary of Contents for HP 7 G2 1311

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    HP 7 G2 1311 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

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    By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole...

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................2 3 Illustrated parts catalog ............................. 3 Locating the serial number, product number, and model number ............3 Tablet major components ........................4 Miscellaneous parts ..........................5 Sequential part number listing ......................

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    8 Power cord set requirements .......................... 29 Requirements for all countries ......................29 Requirements for specific countries and regions ................29 9 Recycling ................................ 31 Index ................................... 32...

  • Page 7: Product Description

    Micro USB 2.0 (supports charging) ● Power requirements Supports a 3000-mAh, Li-ion battery (non-removable), USB charging battery Supports an HP 5V-2A, USB, AC adapter with duck head DC plug and localized cable plug support Operating system Preinstalled: Android 4.2.2 (Android 4.3 if possible)

  • Page 8: External Component Identification

    External component identification Item Component Item Component Micro SD Card Reader slot Front-facing webcam Microphone Power button Micro USB port Volume control buttons (2) Audio-out (headphone)/Audio-in Speaker (microphone) jack Rear-facing webcam Chapter 2 External component identification...

  • Page 9: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model...

  • Page 10: Tablet Major Components

    Tablet major components Item Component Spare part number Back cover (includes Wifi antenna) 785183-001 Battery, 3000-mAh, Li-ion (includes cables) 777235-001 Wifi antenna (included in back cover spare part kit, spare part number 785183-001) Microphone (included in system board spare part kit, spare part number 785191-001) 0.3-MP front-facing webcam (includes cable and double-sided adhesive): 785193-001 Speaker (includes speaker and cables)

  • Page 11: Miscellaneous Parts

    For use in the United Kingdom 747780-001 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive:...

  • Page 12: Sequential Part Number Listing

    Back cover (includes Wifi antenna) 785184-001 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive for use in North America 785184-021 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen...

  • Page 13: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool ● Torx T5 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 14: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 15: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

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    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 17: Removal And Replacement Procedures

    Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures There are as many as 6 screws that must be removed, replaced, and/or loosened when servicing the tablet.

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    Remove the four Torx5 T5M1.4×4.0 screws that secure the back cover to the display panel assembly. Turn the tablet display side up, with the power button and volume buttons toward you. Insert a plastic case utility tool (1) or similar thin, plastic tool into the top edge of the tablet between the back cover and the display panel assembly.

  • Page 19: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.

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    CAUTION: Before positioning the tablet with the display panel facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. Place the display panel assembly on a flat surface, display panel side down, with the power button and volume buttons toward you.

  • Page 21: Speaker

    Speaker Description Spare part number Speaker (includes speaker and cables) 785190-001 Before removing the speaker, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 22: Rear-facing Webcam

    Detach the speaker (3) from the display panel assembly. (The speaker is attached to the display panel assembly with double-sided adhesive.) Remove the speaker. Reverse this procedure to install the speaker. Rear-facing webcam Description Spare part number 2.0-MP rear-facing webcam (includes cable) 773139-001 Before removing the rear-facing webcam, follow these steps: Turn off the tablet.

  • Page 23: Front-facing Webcam

    Turn the system board upside down. Release the zero insertion force (ZIF) connector (1) to which the rear-facing webcam is attached, and then disconnect the rear-facing webcam from the system board. Remove the rear-facing webcam (2) and cable. Reverse this procedure to install the rear-facing webcam. Front-facing webcam Description Spare part number...

  • Page 24: Power/volume Button Board

    Release the front-facing webcam (2) from the retention molding built into the display panel assembly. Remove the front-facing webcam and cable. Reverse this procedure to install the front-facing webcam. Power/volume button board Description Spare part number Power/volume button board (includes cable) 753188-001 Before removing the power/volume button board, follow these steps: Turn off the tablet.

  • Page 25: System Board

    Detach the power/volume button board (2) from the display panel assembly. (The power/volume button board is attached to the display panel assembly with double-sided adhesive. Remove the power/volume button board and cable. Reverse this procedure to install the power/volume button board. System board Description Spare part number...

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    Disconnect the following cables from the system board: (1) Front-facing webcam cable (see Front-facing webcam on page (3) Power/volume button board cable (see Power/volume button board on page (4) Release the ZIF connector to which the display panel cable is attached, and then disconnect the display panel cable from the system board (5) Release the ZIF connector to which the TouchScreen cable is attached, and then disconnect the TouchScreen cable from the system board...

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    Remove the system board (2). Reverse this procedure to install the system board. System board...

  • Page 28: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100—240 V, 50/60 Hz. NOTE: The tablet can operate on DC power using an industry-standard micro-A or micro-B USB cable. The HP 5V 2A adapter included with your tablet is recommended for charging the tablet. Temperature Operating 5°C to 35°C...

  • Page 29: Statement Of Volatility

    Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.

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    Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 31: Non-volatile Memory Usage

    Code is writing data to mouse, & updated when this memory battery the system and is available management). BIOS is on the HP updated. website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...

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    Non Volatile Amount (Size) Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data? data when memory? memory? protected? power is removed? BIOS is Writing data to...

  • Page 33: Questions And Answers

    Non Volatile Amount (Size) Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data? data when memory? memory? protected? power is removed? this memory and is typically...

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    Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so how? The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer.

  • Page 35: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.

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    Country/region Accredited agency Applicable note number Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 37: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 38: Index

    Index grounding guidelines 8 processor, product description 1 AC adapter, spare part numbers guidelines product description 5, 6 equipment 10 audio 1 audio, product description 1 grounding 8 display panel 1 audio-in jack 2 packaging 9 external expansion 1 audio-out jack 2 transporting 9 graphics 1 workstation 9...

  • Page 39

    tablet major components 4 spare part numbers 5, 6 specifications 22 tools required 7 transporting guidelines 9 USB extension cable, spare part number 5, 6 USB port 2 video, product description 1 volume control buttons 2 webcam removal 16, 17 spare part numbers 4, 6, 16, wireless networking, product description 1...

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