Panasonic KX-VC300 Operating Instructions Manual page 125

Problem
You cannot control the other
party's video camera with the
remote control.
Cannot connect with another
party.
Document Version 2012-03
•
The other party's main video camera is not a PTZ camera supported
by this unit.
→
Ask the other party to use a PTZ camera that is supported by this unit.
For details, have the other party contact the dealer.
•
"CAM ctrl from remote site(s)" is set to "OFF" on the other party's
unit (Page 92).
→
Ask the other party to set "CAM ctrl from remote site(s)" to "ON" on
their unit.
•
You are trying to use a function that is not supported by the other
party's main video camera. For example, you tried to use the pan
function with a video camera that supports only the zoom function.
→
Check whether the other party's main video camera supports the
function you are trying to use.
•
One of the parties is using a unit with an incompatible software version.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
•
The other party is using a non-Panasonic video conference system.
→
If the other party uses a non-Panasonic video conference system, some
operations may not be possible or some operations may not function
as expected.
•
The LAN cable is not connected properly.
→
Check that it is connected to the unit properly (Page 19). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 99).
•
The maximum bandwidth setting is incorrect.
→
3-party video conference calls are not possible if 512 kbps is selected.
4-party video conference calls are not possible if 512 kbps or 768 kbps
is selected. Check your maximum bandwidth setting, and select a value
that is appropriate for your network environment.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party's bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 90,
Page 112). If you change your own settings, you should register the
new information as a local site (Page 111).
Cause and Solution
Additional Information
Operating Manual 125