AT&T 1080 User Manual page 86

Appendix J
In case of difficulty
The auto attendant
announcement is not
correct.
The auto attendant does
not respond when callers
dial an extension
• Make sure the day/night announcements
are set up and recorded (pages 66-68 of the
installation guide).
• Make sure that the DAY and NIGHT times that
you entered are appropriate. See DAY/NIGHT
TIMES, page 50 of the installation guide.
• Make sure directory announcement is recorded
correctly to suit your company's needs (page
70 of the installation guide).
• Make sure the caller is calling from a touch-tone
telephone. If the caller hears clicks rather than
tones, the commands will not be recognized.
• The auto attendant may not detect the callers'
commands when the announcement is playing. Wait
until the announcement is over before entering the
code.
• There may be interference on the telephone line
callers are using. Press the dial pad keys firmly
when dialing.
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