AT&T 1080 User Manual page 85

Appendix J
In case of difficulty
The messages on the
system are very difficult
to hear.
The answering system
does not respond to
remote access com-
mands.
The auto attendant does
not answer after the cor-
rect number of rings.
• If HEADSET is selected in the AUTOMATIC MODE
menu and a headset is connected on the telephone,
you need to use the headset to hear messages
(page 39 of the installation guide).
• Press [ VOLUME] on the telephone base to
increase the volume.
• Make sure you are using the correct remote access
code (page 108).
• Make sure you are calling from a touch-tone
telephone (away from home). When dialing a number,
you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote
access code when your announcement is playing.
Wait until the announcement is over before
entering the code.
• There may be interference on the telephone line
you are using. Press the dial pad keys firmly when
dialing.
• Make sure that there is an auto attendant telephone.
(page 29).
• Make sure the answering system answer delay time
(ANSWER DELAY, page 66) of all 1080 telephones
in the same system are longer than the auto
attendant answer delay time (AUTO ATT DELAY,
page 49 of the installation guide).
• If you subscribe to the Centrex service provided by
your local telephone company, make sure the CSL
DELAY RING time (page 75 of the installation
guide) is longer than the AUTO ATT DELAY (page
49 of the installation guide) and ANSWER DELAY
time (page 66) on all system telephones
• Only the calls from the public lines (shared lines of all
system phones) can be answered by the auto
attendant system.
• If all auto-attendant extensions are being used, the
system cannot answer incoming calls.
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