Channel Master DVR+ User Manual page 61

RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period: (a) The Customer shall
notify CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will, at its option, either resolve the
problem over the telephone or provide the customer with a Return Authorization ("RMA") Number and the address to which
the customer may ship the defective item; (c) If the problem can not be resolved over the telephone, the Customer shall
attach a label showing the RMA number to each returned item, and include a description of the problem. The Customer shall,
at his or her own cost, properly pack the item to be returned, mark the RMA# on the outside of the box, prepay the insurance
and shipping charges, and
ship the item to the specified CHANNEL MASTER location. (d) Unauthorized return of any equipment, whether in
or out of warranty, will be subject to a handling charge, in addition to all repair and all transportation charges. (e) CHANNEL MASTER will, at its
sole option, repair or replace the returned item. If replaced, the replacement item may be new or refurbished; if refurbished it will be equivalent in
operation to new Equipment. If a returned item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will become the
property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the exchange of CHANNEL MASTER manufactured equipment returned
under this Warranty within a reasonable time, subject to lead-times from factory, and will make a good faith effort to minimize any and all delays
where possible; and (g) CHANNEL MASTER will, at its cost, ship the repaired item or replacement to the Customer. If the Customer requests
express shipping, the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment which is repaired or replaced by CHANNEL
MASTER under this Warranty will be covered under all of the provisions of this Warranty for the remainder of the applicable Warranty period (for
that particular equipment). 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage had occurred, Customer shall be
charged applicable rates and the Customer will be advised of the estimated charges prior to repair by CHANNEL MASTER's
authorized service center. 2.4 The price of out-of-warranty repairs payable by the Customer will be based on standard labor
and parts prices in effect at the time of the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such
repair, exchange, refurbishing, or substitution will not exceed the original price of Product. 2.5 If the problem reoccurs within
the warranty period, CHANNEL MASTER will, at its option: (a) re-perform the service; (b) replace the product pursuant to the
terms of this warranty, (c) permit Customer to return the product and issue a refund pursuant to this warrant, or (d) refund the
amount the Customer paid for the services.
PRODUCT MODIFICATION:
3.1 CHANNEL MASTER reserves the right to make changes or improvements to its products, during subsequent production,
without incurring the obligation to install such changes or improvements on previously manufactured or sold products.
FORCE MAJEURE: 4.1 CHANNEL MASTER will not be liable if its performance under this warranty becomes commercially
impracticable due to any contingency beyond CHANNEL MASTER's reasonable control, including acts of God, fires, flood,
wars, sabotage, civil unrest, accidents, labor disputes or shortages, government laws, rules and regulations, whether valid
or invalid, inability to obtain material, discontinuation of third part data or services, equipment or transportation, incorrect,
delayed or incomplete specifications, drawings or data supplied by Customer (collectively "Force Majeure").
LIMITATIONS AND QUALIFICATIONS OF WARRANTY:
5.1 This Limited Warranty extends only to the original purchaser of the Equipment and is in lieu of all other express or implied
warranties, including those of merchantability and fitness for a particular purpose. This Warranty does not apply to any
damage, defect of failure caused by: (a) any part of the equipment having been modified, adapted, repaired, maintained,
transported or relocated by any person; (b) Storage or environmental characteristics which do not conform to the applicable
sections of the appropriate Equipment Manual or Instruction Sheet; (c) Failure to conform with the Equipment Operating
Instructions in the applicable Equipment Manual or Instruction Sheet; (d) External causes, including external electrical stress
or lightning, or use in conjunction with incompatible equipment, unless such use was with CHANNEL MASTER's prior written
request; (e) Cosmetic damage; (f) Accidental damage, negligence, modification, mishandling, abuse or misuse; or (g) Force
Majeure. Warranty does not cover: (a) Labor charges for installation or setup of the product. (b) Any taxes imposed on
CHANNEL MASTER for units replaced or repaired under this warranty. (c) Installation, performance of, or repair of: audio/
video cabling, telephone line, or accessory attachments used with the product. (d) Product replacement because of misuse,
accident, lightning damage, unauthorized repair, or other cause not within the control of CHANNEL MASTER. Please note
that removing the cover of the Unit for any reason voids the warranty. (e) Reception transmission problems caused by signal
conditions, telephone line, or cable or antenna systems outside the unit. (f) Damages to, or viruses that may infect your
Unit or other devices arising from the use of unauthorized third party devices in connection with your Unit. (g) Incidental or
consequential damages resulting from the product. (Some states (or jurisdictions) do not allow the exclusion of incidental
or consequential damages, so the above exclusion may not apply to you.) (h) A product that has been modified or adapted
to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications. (i) A product used for commercial or institutional purposes.
(j) Access connections (telephone or broadband), including charges from your communications provider.
:: FCC, Warranty, OSS
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