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Advanced Hybrid System

Feature Guide

KX-TES824
KX-TEM824
Model
Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.

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Table of Contents

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  • Page 1: Feature Guide

    Advanced Hybrid System Feature Guide KX-TES824 KX-TEM824 Model Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.
  • Page 2 Introduction About this Feature Guide The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the Advanced Hybrid System can do, as well as how to obtain the most of its many features and facilities.
  • Page 3 Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information. • Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( 2.3.1 PC Programming). For programming details, refer to the on- line help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KX-...
  • Page 4: List Of Abbreviations

    List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Busy Station Signalling Built-in Voice Message Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency External Feature Access...
  • Page 5: Feature Highlights

    ( 1.15.6 Direct Inward System Access (DISA)). PC Programming System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT ( 2.3.1 PC Programming).
  • Page 6: Table Of Contents

    Table of Contents Call Handling Features................. 13 Incoming Call Features....................14 1.1.1 Incoming Outside (CO) Line Call Features ..............14 1.1.1.1 Direct In Line (DIL) ............................14 1.1.1.2 Intercept Routing ............................. 15 1.1.2 Internal Call Features.......................16 1.1.3 Incoming Call Indication Features ..................17 1.1.3.1 Incoming Call Indication Features—OVERVIEW.....................
  • Page 7 Busy Line/Busy Party Features..................61 1.7.1 Automatic Callback Busy (Camp-on)................61 1.7.2 Executive Busy Override ....................62 1.7.3 Call Waiting Tone......................63 Toll Restriction (TRS) Features ..................64 1.8.1 Toll Restriction (TRS)....................... 64 1.8.2 Toll Restriction (TRS) Override by Account Code ............68 1.8.3 Extension Lock ........................
  • Page 8 1.18 Proprietary Telephone (PT) Features ................. 133 1.18.1 Fixed Buttons ......................... 133 1.18.2 Flexible Buttons......................135 1.18.3 LED Indication........................137 1.18.4 Display Information......................139 1.19 Voice Mail Features ...................... 140 1.19.1 Voice Mail APT Integration ..................... 140 1.19.2 Voice Mail Inband (DTMF) Integration................146 1.20 Administrative Information Output Features.............149 1.20.1...
  • Page 9 Time Service Switching Mode [006] ......................196 Time Service Start Time [007] ........................196 Operator Assignment [008] ..........................196 Extension Number [009] ..........................197 LCD Time Display [010] ..........................197 System Speed Dialling Name [011] .......................198 Second Feature Numbering Plan [012]......................198 KX-T7710 One-touch Dialling [013] .......................199 Hunting Group Set [100] ..........................199 Hunting Type [101] ............................199 DTMF Integration Port [102] ..........................200...
  • Page 10 BV Recording Time [214] ..........................211 Common/Personal BV OGM Recording Time [215] ..................212 Carrier Exception Code [300] ........................212 TRS—System Speed Dialling Class [301]..................... 212 TRS—COS 2-5 Denied Code [302-305]......................212 TRS—Exception Code [306] ......................... 213 Emergency Number [309]..........................213 Account Code [310] ............................
  • Page 11 Intercept Time for Internal DISA [515] ......................232 DISA Incoming Assignment [516] ........................232 DISA AA Wait Time [517]..........................233 DISA Tone after Security Code [518]......................233 OGM Mute Time [519] ...........................233 UCD Group [520] ............................233 UCD Busy Waiting Time [521] ........................233 UCD OGM Message Interval Time [522] .......................234 UCD Busy Mode [523] ...........................234 UCD Intercept Mode [524] ..........................234 UCD Ring Time before Intercept [525]......................234...
  • Page 12 Caller ID [900]..............................251 Caller ID Area Code [901] ..........................251 Caller ID Modification for Local Calls [902]....................252 Caller ID Modification for Long-distance Calls [903]..................252 Caller ID Log Priority [904] ..........................252 Caller ID Automatic 0 Addition [905]......................253 Caller ID SMDR Format [906]........................
  • Page 13: Call Handling Features

    Section 1 Call Handling Features Feature Guide...
  • Page 14: Incoming Call Features

    1.1 Incoming Call Features Incoming Call Features 1.1.1 Incoming Outside (CO) Line Call Features 1.1.1.1 Direct In Line (DIL) Description Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode. [Programming Example] The table can be programmed for each outside (CO) line.
  • Page 15: Intercept Routing

    1.1 Incoming Call Features 1.1.1.2 Intercept Routing Description Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) or Uniform Call Distribution (UCD) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below. Type Description No Dial...
  • Page 16: Internal Call Features

    1.1 Incoming Call Features 1.1.2 Internal Call Features Description There are 2 types of internal calls, described below. Feature Description Details in Intercom Call A call from one extension to another. • 1.5.1.1 Intercom Call Doorphone Call A call made from a doorphone to its preprogrammed destination •...
  • Page 17: Incoming Call Indication Features

    1.1 Incoming Call Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—OVERVIEW Description Extension telephones can indicate an incoming call in various ways, described below. Indication Type Feature Description Details in Ring/No Ring Outside (CO) Line Each extension can be programmed to •...
  • Page 18: Outside (co) Line Ringing Selection

    1.1 Incoming Call Features 1.1.3.2 Outside (CO) Line Ringing Selection Description An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming. Conditions • System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode ( Flexible Ringing—Day/Night/Lunch [408-410]).
  • Page 19: Ring Tone Pattern Selection

    1.1 Incoming Call Features 1.1.3.3 Ring Tone Pattern Selection Description A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).
  • Page 20: Distinctive Ring Detection (drd) For New Zealand

    1.1 Incoming Call Features 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand Description Distinctive Ring Detection (DRD) is only available in New Zealand. The PBX can detect the following 4 ring tone patterns sent from the telephone company for each outside (CO) line.
  • Page 21 1.1 Incoming Call Features 1.15.6 Direct Inward System Access (DISA) 4.2.1 Tones/Ring Tones Feature Guide...
  • Page 22: Call Waiting

    1.1 Incoming Call Features 1.1.3.5 Call Waiting Description A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions: When an outside (CO) line call or a doorphone call is received, or When another extension executes the Busy Station Signalling (BSS) feature.
  • Page 23: Receiving Group Features

    1.2 Receiving Group Features Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( Hunting Group Set [100]).
  • Page 24 1.2 Receiving Group Features • Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.17.1 Message Waiting). Feature Guide References 2.2.2 Group Feature Guide...
  • Page 25: Uniform Call Distribution (ucd)

    1.2 Receiving Group Features 1.2.2 Uniform Call Distribution (UCD) Description Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( UCD Group [520]).
  • Page 26 1.2 Receiving Group Features [Flowchart] A UCD call from an outside party is received. The call reaches the UCD group. Busy Rings (when an extension is available) UCD OGM (UCD Ring Time before Intercept expires) Music on Hold is sent to the caller. The call is The call is not established.
  • Page 27 1.2 Receiving Group Features UCD Intercept Mode When extensions in a UCD group are available but do not answer an outside (CO) line call within a preprogrammed length of time ( UCD Ring Time before Intercept [525]), the PBX will handle the call in one of the following ways according to system programming ( UCD Intercept Mode [524]): Disconnect: The call is disconnected.
  • Page 28: Direct Inward System Access (disa) Ring

    1.2 Receiving Group Features 1.2.3 Direct Inward System Access (DISA) Ring Description A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.
  • Page 29: Log-in/log-out

    1.2 Receiving Group Features 1.2.4 Log-in/Log-out Description Members of an idle extension hunting group, Direct Inward System Access (DISA) ring group, or Uniform Call Distribution (UCD) group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.
  • Page 30: Call Forwarding (fwd)/do Not Disturb (dnd) Features

    1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW Description When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
  • Page 31: Call Forwarding (fwd)

    1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.2 Call Forwarding (FWD) Description Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below. Mode Description All Calls All calls are forwarded to another extension. Busy/No Answer Calls are forwarded when the extension user's line is busy, or when the user does not answer within a preprogrammed time period.
  • Page 32 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Call Type Outside (CO) line calls Normal except FWD to Outside (CO) Line, Direct In Line (DIL), Direct Inward System Access (DISA) Intercom calls Extension, Transfer • Uniform Call Distribution (UCD) When searching for an available extension within a UCD group, any extension that has set FWD will be skipped.
  • Page 33 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features DISA (only when the call is directly sent to an extension, not intercepted) UCD (when only one member belongs to the group) • Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer CO-to-CO Line Call Duration [205]).
  • Page 34: Do Not Disturb (dnd)

    1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.3 Do Not Disturb (DND) Description Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone. Conditions •...
  • Page 35: Answering Features

    1.4 Answering Features Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—OVERVIEW Description An extension user can answer incoming calls using the following methods: Called Feature Description Details in Extension A user's own Line Preference— A user can select the line seized when going •...
  • Page 36: Line Preference-incoming

    1.4 Answering Features 1.4.1.2 Line Preference—Incoming Description A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 3 line preferences. Each of these line preferences can be selected by each extension through personal programming (Line Preference—Incoming).
  • Page 37: Call Pickup

    1.4 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at another extension by entering the appropriate feature numbers. The following types of Call Pickup are available: Type Description Directed Call Pickup A call to a specific extension is answered. Group Call Pickup A call to an extension in the same extension group ( Extension Group...
  • Page 38: Hands-free Answerback

    1.4 Answering Features 1.4.1.4 Hands-free Answerback Description A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.
  • Page 39: Making Call Features

    1.5 Making Call Features Making Call Features 1.5.1 Intercom Call Features 1.5.1.1 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers ( Extension Number [009]) and names ( Extension Name [604], Extension Name in Cyrillic [616]) can be assigned to all extensions.
  • Page 40 1.5 Making Call Features User Manual References 1.2.1 Basic Calling 1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) 3.1.2 Changing Personal Settings Using Programming Mode Feature Guide...
  • Page 41: Outside (co) Line Call Features

    1.5 Making Call Features 1.5.2 Outside (CO) Line Call Features 1.5.2.1 Outside (CO) Line Call Features—OVERVIEW Description An extension user can use the following features when making an outside (CO) line call: Feature Description Details in Emergency Call A user can dial preprogrammed emergency •...
  • Page 42: Emergency Call

    1.5 Making Call Features 1.5.2.2 Emergency Call Description An extension user can dial preprogrammed emergency numbers ( Emergency Number [309]) after seizing an outside (CO) line regardless of the restrictions imposed on the extension. Conditions • If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access code after the Outside (CO) Line Access number.
  • Page 43: Account Code Entry

    1.5 Making Call Features 1.5.2.3 Account Code Entry Description An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.20.1 Station Message Detail Recording (SMDR)), and have several uses.
  • Page 44: Dial Type Selection

    1.5 Making Call Features 1.5.2.4 Dial Type Selection Description The dialling mode can be selected for each outside (CO) line through system programming ( Dial Mode [401]) regardless of the originating extension (dependent on the contract with the telephone company). Mode Description DTMF (Dual Tone Multi-...
  • Page 45: Reverse Circuit

    1.5 Making Call Features 1.5.2.5 Reverse Circuit Description The PBX can detect the reverse signal sent from the telephone company when an extension user tries to make an outside (CO) line call. This detects the start (the called party goes off-hook) and end (the called party goes on-hook) of an outgoing outside (CO) line call.
  • Page 46: Pause Insertion

    1.5 Making Call Features 1.5.2.6 Pause Insertion Description A dialling pause of a preprogrammed length can be inserted manually or automatically when dialling. Manual Pause Insertion: A pause can be manually inserted by pressing the PAUSE button. Automatic Pause Insertion: A pause will be automatically inserted after the user dials any one of the following numbers: Outside (CO) Line Access number Automatic Pause Insertion code...
  • Page 47: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    1.5 Making Call Features 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system programming ( Host PBX Access Code [403]), is required to access the telephone company from the host PBX.
  • Page 48 1.5 Making Call Features Conditions • Access to the host PBX during a conversation is also possible ( 1.10.7 External Feature Access (EFA)). • TRS checks only the dialled telephone number, excluding the Host PBX Access code, when accessing the telephone company through the host PBX ( 1.8.1 Toll Restriction (TRS)).
  • Page 49: Seizing A Line Features

    1.5 Making Call Features 1.5.3 Seizing a Line Features 1.5.3.1 Seizing a Line Features—OVERVIEW Description A proprietary telephone (PT) user can select the line that is seized in order to make a call, using one of the following features: Feature Description Details in Line Preference—Outgoing...
  • Page 50: Line Preference-outgoing

    1.5 Making Call Features 1.5.3.2 Line Preference—Outgoing Description Through personal programming, a proprietary telephone (PT) user can select the preferred method of seizing a line (Line Preference—Outgoing) to be used each time the user goes off-hook. Method Description Idle Line When a user goes off-hook, an idle outside (CO) line is selected automatically from among the assigned outside (CO) lines ( Automatic...
  • Page 51: Outside (co) Line Access

    1.5 Making Call Features 1.5.3.3 Outside (CO) Line Access Description There are 3 methods of accessing an outside (CO) line. Method Description Operation Automatic Line Access Selects an idle outside (CO) line Dial the Automatic Line Access (Local Access) automatically from the assigned number (9/0) Automatic Line outside (CO) lines (...
  • Page 52 1.5 Making Call Features operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR button. • Outside (CO) Line Hunting Order for Automatic Line Access The outside (CO) line hunting sequence (from highest-numbered outside (CO) line, or in rotation) for Automatic Line Access can be determined through system programming ( Automatic Rotation for CO Line Access [122]).
  • Page 53: Memory Dialling Features

    1.6 Memory Dialling Features Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—OVERVIEW Description An extension user can store frequently dialled numbers in the PBX. A stored number can be dialled by a simple operation. Features Feature Storage Method Details in One-touch Dialling Personal Programming, System Programming...
  • Page 54 1.6 Memory Dialling Features Displayed while Input Description Entering FLASH/RECALL Store an EFA signal (EFA mode) by pressing the FLASH/RECALL button at the beginning of the (Hooking) number ( 1.10.7 External Feature Access (EFA)). Hide all or part of the System Speed Dialling INTERCOM (Secret) number or One-touch Dialling number from the display by pressing the INTERCOM button at the...
  • Page 55: One-touch Dialling

    1.6 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is possible by storing the number (up to 24 digits), such as an extension number, telephone number, account code, or feature number, in a One-touch Dialling button.
  • Page 56: Kx-t7710 One-touch Dialling

    1.6 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The MESSAGE button and each of the 8 One-touch buttons on the KX-T7710 single line telephone (SLT) can be customised to dial an extension number, telephone number, or feature number (up to 24 digits) when the user presses that button.
  • Page 57: Redial

    1.6 Memory Dialling Features 1.6.1.4 Redial Description There are 2 types of Redial, described below. Type Description Last Number Redial Every extension automatically saves the last external telephone number dialled, allowing the same number to be easily redialled. Saved Number Redial A proprietary telephone (PT) user can save a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.
  • Page 58: Speed Dialling-personal/system

    1.6 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can use short numbers to frequently dialled numbers that are stored in the PBX, either in the extension's Personal Speed Dialling or in System Speed Dialling. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...
  • Page 59: Quick Dialling

    1.6 Memory Dialling Features 1.6.1.6 Quick Dialling Description Using Quick Dialling, an extension user can make a call or access a feature easily. This is possible by storing the number (up to 10 digits), such as extension number, telephone number, or feature number, for Quick Dialling through system programming ( Second Feature Numbering Plan [012]).
  • Page 60: Hot Line

    1.6 Memory Dialling Features 1.6.1.7 Hot Line Description A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial tone (dial tone 2) is generated for a preprogrammed time period ( Hot Line Waiting Time [203]), and then dialling starts.
  • Page 61: Busy Line/busy Party Features

    1.7 Busy Line/Busy Party Features Busy Line/Busy Party Features 1.7.1 Automatic Callback Busy (Camp-on) Description If the selected outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the line becomes free. When the user answers the callback ring: For an intercom call: The called extension starts ringing without the user having to redial.
  • Page 62: Executive Busy Override

    1.7 Busy Line/Busy Party Features 1.7.2 Executive Busy Override Description An extension user can interrupt an existing call to establish a 3-party conference call. Executive Busy Override Deny It is possible for extension users to prevent their calls from being interrupted by another extension user. Conditions •...
  • Page 63: Call Waiting Tone

    1.7 Busy Line/Busy Party Features 1.7.3 Call Waiting Tone Description When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting. Conditions •...
  • Page 64: Toll Restriction (trs) Features

    1.8 Toll Restriction (TRS) Features Toll Restriction (TRS) Features 1.8.1 Toll Restriction (TRS) Description Toll Restriction (TRS) can prohibit certain extension users from making unauthorised outside (CO) line calls. Every extension is assigned to one of 5 classes of service (COSs) for each time service mode ( TRS- COS—Day/Night/Lunch [601-603]);...
  • Page 65 1.8 Toll Restriction (TRS) Features COS 1 All outside (CO) line calls permitted. COS 2 Class 2 restriction Class 2 – 5 exceptions COS 3 Class 2 – 3 restrictions Class 3 – 5 exceptions COS 4 Class 2 – 4 restrictions Class 4 –...
  • Page 66 1.8 Toll Restriction (TRS) Features [Flowchart] An extension user tries to make an outside (CO) line call. Was the number dialled using System Speed Dialling? Is the COS number higher than the System Speed Dialling Class? No or Equal COS 1 What is the COS number? COSs 2–5 Is the dialled number found in an...
  • Page 67 1.8 Toll Restriction (TRS) Features 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier Exception code. Access Code is stored in the PBX Access Code is not Access Code Type Access Code is not stored in the PBX Access Code is dialled dialled...
  • Page 68: Toll Restriction (trs) Override By Account Code

    1.8 Toll Restriction (TRS) Features 1.8.2 Toll Restriction (TRS) Override by Account Code Description An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone ( 1.8.1 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate account code before dialling the telephone number ( Account Code [310]).
  • Page 69 1.8 Toll Restriction (TRS) Features Conditions • This feature functions only for extensions whose: – Account code mode is set to "Verify-Toll" ( Account Code Mode [605]). – Class of service (COS) number is set to 3 through 5. • If the extension user does not enter an account code or enters an invalid account code, an ordinary TRS check is performed.
  • Page 70: Extension Lock

    1.8 Toll Restriction (TRS) Features 1.8.3 Extension Lock Description Extension users can lock their telephones to prevent unauthorised use. This is useful for situations when extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an extension.
  • Page 71: Walking Cos

    1.8 Toll Restriction (TRS) Features 1.8.4 Walking COS Description Extension users can temporarily assign their own class of service (COS) to another extension, allowing them to make calls as if from their own telephones. This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make a call.
  • Page 72: Automatic Route Selection (ars) Features

    1.9 Automatic Route Selection (ARS) Features Automatic Route Selection (ARS) Features 1.9.1 Automatic Route Selection (ARS) Description The PBX automatically selects the least expensive route (carrier) available at the time a long-distance call is made on an outside (CO) line that has Automatic Route Selection (ARS) enabled. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers.
  • Page 73 1.9 Automatic Route Selection (ARS) Features [Flowchart] A long-distance call is made. Is (another) one digit dialled within the ARS Inter-digit Time? Each time a digit is dialled, the PBX checks Is the dialled the dialled number (other than Host PBX Reorder tone number a TRS Denied Code? Access codes, Carrier Exception codes, and...
  • Page 74 1.9 Automatic Route Selection (ARS) Features [Programming Procedures] ARS Mode ( ARS Selection [350]) Turn on ARS for each outside (CO) line. First Carrier Access Code* Enter the carrier's access code, such as the Host PBX Access code ( Host PBX Access Code [403]), Carrier Exception code ( Carrier Exception Code [300]), or First Carrier Access code ( 1st Carrier...
  • Page 75 1.9 Automatic Route Selection (ARS) Features [Programming Example: Routing Plan Table] Modification Routing Leading Leading No. ARS Outside (CO) Removed No. Added No.* Plan No. No.* Exception* Line Group* of Digits* Not Stored 05000 Not Stored Not Stored Route 1-4 Selection Code [351-354] Route 1-4 Exception Code [355-358] ARS Modification—Removed Digits [360] ARS Modification—Added Number [361]...
  • Page 76 1.9 Automatic Route Selection (ARS) Features Sequence of Transmitted Code ( Authorisation and Itemised Billing Code Order [390]) The sequence of transmitted codes (C: Carrier Access Code; A: Authorisation Code; I: Itemised Billing Code; H: Telephone Number) can be selected. When "C.I.A.H" is selected, the dialled numbers of Itemised Billing Code (I) and Authorisation Code (A) are shown on the displays of PTs and SMDR ( 1.20.1 Station Message Detail Recording (SMDR)).
  • Page 77 1.9 Automatic Route Selection (ARS) Features Conditions WARNING The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
  • Page 78: Conversation Features

    1.10 Conversation Features 1.10 Conversation Features 1.10.1 Hands-free Operation Description A proprietary telephone (PT) user can talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations. •...
  • Page 79: Room Monitor

    1.10 Conversation Features 1.10.2 Room Monitor Description An extension user can monitor a room or a door through another proprietary telephone (PT) or a doorphone without the destination party knowing. Conditions • To monitor using this feature, an extension must have a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button.
  • Page 80: Microphone Mute

    1.10 Conversation Features 1.10.3 Microphone Mute Description During a conversation, a proprietary telephone (PT) user can disable the built-in microphone to consult privately with others in the room while listening to the other party on the phone through the built-in speaker. When Microphone Mute is active, the user can hear the other party's voice, but the user's voice is muted.
  • Page 81: Headset Operation

    1.10 Conversation Features 1.10.4 Headset Operation Description This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party without lifting the handset by using an optional headset. For connection and operation, refer to the Operating Instructions for the headset. This feature is also known as Handset/Headset Selection.
  • Page 82: Data Line Security

    1.10 Conversation Features 1.10.5 Data Line Security Description Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.
  • Page 83: Flash/recall

    1.10 Conversation Features 1.10.6 Flash/Recall Description A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line, the extension user will hear a new dial tone from the same outside (CO) line.
  • Page 84: External Feature Access (efa)

    1.10 Conversation Features 1.10.7 External Feature Access (EFA) Description An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This is only available on outside (CO) line calls, including Host PBX Access ( 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)).
  • Page 85: Outside (co) Line Call Limitation

    1.10 Conversation Features 1.10.8 Outside (CO) Line Call Limitation Description Outside (CO) line calls are limited by the following features: Feature Description Extension-to-Outside (CO) When a call between an extension user and an outside party is Line Call Duration established, the call duration is restricted by a timer ( Extension-to-CO Line Call Duration [212]).
  • Page 86: Parallelled Telephone

    1.10 Conversation Features 1.10.9 Parallelled Telephone Description Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line telephone (SLT), fax machine, or modem. When parallel mode is used, the 2 telephones function as follows: •...
  • Page 87: Calling Party Control (cpc) Signal Detection

    1.10 Conversation Features 1.10.10 Calling Party Control (CPC) Signal Detection Description A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO) line when the other party hangs up. To maintain efficient utilisation of outside (CO) lines, the PBX monitors each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the extension with a reorder tone.
  • Page 88: Transferring Features

    1.11 Transferring Features 1.11 Transferring Features 1.11.1 Call Transfer Description An extension user can transfer a call to another extension or to an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party.
  • Page 89 1.11 Transferring Features Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
  • Page 90: Holding Features

    1.12 Holding Features 1.12 Holding Features 1.12.1 Call Hold Description An extension user can put a call on hold. The following Call Hold features are available: Feature Description General Call Hold Any extension can retrieve a held call. Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.
  • Page 91 1.12 Holding Features Mode Hold Transfer to Extension Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-2 Call Hold Feature No. Extension No. Going on-hook Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-3 Call Hold Feature No. Call Hold Feature No. Going on-hook Extension No.
  • Page 92: Call Park

    1.12 Holding Features 1.12.2 Call Park Description An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can be retrieved by any extension user. This feature is useful when an extension user wants to hold more than one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call with a single line telephone (SLT).
  • Page 93: Call Splitting

    1.12 Holding Features 1.12.3 Call Splitting Description An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party. Conditions • This feature does not apply to calls from doorphones or paging announcements. •...
  • Page 94: Music On Hold

    1.12 Holding Features 1.12.4 Music on Hold Description An outside party on hold will hear audio to inform the party that the call is still on hold. The following types of audio are available depending on the user's country/area: Internal audio source External audio source Tone The audio sources (internal and external) can also be used for BGM (...
  • Page 95: Consultation Hold

    1.12 Holding Features 1.12.5 Consultation Hold Description When an extension user is on a call and performs Call Transfer ( 1.11.1 Call Transfer), Call Splitting ( 1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is automatically placed on consultation hold.
  • Page 96: Conference Features

    1.13 Conference Features 1.13 Conference Features 1.13.1 Conference Features 1.13.1.1 Conference Features—OVERVIEW Description The following features are available to establish a conference call: Feature Description Details in Conference An extension user can establish a 3-party or 5-party • 1.13.1.2 conference call. Conference Executive Busy Override An extension user can interrupt an existing call to...
  • Page 97: Conference

    1.13 Conference Features 1.13.1.2 Conference Description An extension user can establish a conference call. The following Conference features are available: Feature Description 3-party Conference During a 2-party conversation, an extension user can add a third party to the conversation, thereby establishing a 3-party conference call. Unattended Conference: The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to...
  • Page 98 1.13 Conference Features • An unattended conference cannot be established unless the extension is allowed to transfer a call to an outside party through system programming ( Call Transfer to CO Line [606]). [5-party Conference] • The following features will not function during a 5-party conference call: –...
  • Page 99: Paging Features

    1.14 Paging Features 1.14 Paging Features 1.14.1 Paging Description An extension user can make a paging announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or an external pager (loudspeaker), depending on the type of Paging that is performed as follows: Type Paging method All Extensions...
  • Page 100: Optional Device Features

    1.15 Optional Device Features 1.15 Optional Device Features 1.15.1 Doorphone Call Description A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Doorphones can also be used for the Room Monitor feature ( 1.10.2 Room Monitor).
  • Page 101: Door Open

    1.15 Optional Device Features 1.15.2 Door Open Description Using an extension telephone, an extension user can unlock a door for a visitor. The door can be unlocked by extension users who are allowed through system programming to unlock the door for each time service mode ( Door Opener—Day/Night/Lunch [703-705]).
  • Page 102: Doorbell/door Chime

    1.15 Optional Device Features 1.15.3 Doorbell/Door Chime Description Extension users can choose how their telephones receive doorphone calls, by selecting to hear ringing, a chime, or both, provided a doorbell/door chime connected to a door opener is connected to the PBX. They can recognise which doorphone is ringing by selecting a different doorphone chime pattern for each doorphone.
  • Page 103 1.15 Optional Device Features Feature Guide References 4.2.1 Tones/Ring Tones User Manual References 1.8.1 If a Doorphone/Door Opener is Connected Feature Guide...
  • Page 104: Background Music (bgm)

    1.15 Optional Device Features 1.15.4 Background Music (BGM) Description A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle. Conditions • Hardware requirement: A user-supplied external audio device, such as a CD player or radio for External audio source.
  • Page 105: Outgoing Message (ogm) For Disa/ucd

    1.15 Optional Device Features 1.15.5 Outgoing Message (OGM) for DISA/UCD Description An extension assigned as the operator or manager extension can record outgoing messages (OGMs) for the following features: Feature Usage Details in Direct Inward System When a call arrives on a DISA line, the caller will hear •...
  • Page 106: Direct Inward System Access (disa)

    1.15 Optional Device Features 1.15.6 Direct Inward System Access (DISA) Description Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM) instructing them as to which numbers to dial to be connected to the person or department they would like to speak with.
  • Page 107 1.15 Optional Device Features [Programming Example: 1-level (DISA) AA Table] In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, programme as follows: Distribution method* Outside (CO) Line No. Lunch Night 1, 2 DISA OGM1 DISA OGM1 DISA OGM1...
  • Page 108 1.15 Optional Device Features 1-level AA DISA AA No.* Extn. Extn. 2-level – – – – – – – Group 1 Group 2 2-level AA DISA AA No.* Extn. 3-level Extn. – – – – Group 3 Group 4 3-level AA DISA AA No.* Mike Extn.
  • Page 109 1.15 Optional Device Features DISA Busy Mode If the destination of a DISA call is busy, the call will be redirected to an idle extension ( Hunting Group Set [100]) in the destination's idle extension hunting group ( 1.2.1 Idle Extension Hunting). If no extension in the group is available, or if the destination of the DISA call is not a member of an idle extension hunting group, the call will be handled in one of the following ways, according to system programming ( DISA Busy...
  • Page 110 1.15 Optional Device Features Security Mode Intercom Calls Outside (CO) Line Calls All Security Trunk Security No Security Permitted Outside-to-Outside (CO-to-CO) Line Calls through DISA DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode. If a call between 2 outside parties is established via DISA, the length of the call can be limited to a preprogrammed duration ( CO-to-CO Line Call Duration [205]).
  • Page 111 1.15 Optional Device Features [Flowchart] A DISA call from an outside party is received. (DISA Delayed Answer Time expires) The PBX answers the call. (DISA OGM Mute Time expires) Is the assigned DISA OGM recorded? One short beep DISA OGM (DISA Wait Timer after OGM expires) (Intercept Time for Internal DISA expires) Cyclic tone,...
  • Page 112 1.15 Optional Device Features Conditions WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).
  • Page 113 1.15 Optional Device Features • Fax Tone Detection It is possible to select the number of times the fax (CNG) tone must be detected while the DISA OGM is sent before the PBX recognises the incoming signal as fax data ( FAX Tone Detection [514]).
  • Page 114: Built-in Voice Message (bv)

    1.15 Optional Device Features 1.15.7 Built-in Voice Message (BV) Description If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's personal message area or the PBX's common message area. Information on the recorded messages is automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play back the original message ( 1.16.2 Incoming Call Log).
  • Page 115 1.15 Optional Device Features [Example: Pattern B] BV Resource 1 BV Resource 2 Operator or Manager Extn. 102 (Extn. 101) Common Personal Message Area Message Area • Common BV OGM • Personal BV OGM • Common Voice • Personal Voice Message Message Extn.
  • Page 116 1.15 Optional Device Features telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp will light when a message has been left. A MESSAGE button can be used to listen to the message after the user goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook shows voice message information.
  • Page 117 1.15 Optional Device Features In night mode: The DISA OGM to be played ("DISA OGM4") for DISA distribution and the common BV OGM to be played ("BV21") for DISA IRNA to BV are assigned. The call arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing.
  • Page 118 1.15 Optional Device Features • Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID Indication—Common button, a caller can leave a voice message in that personal/common message area and the Caller ID information, including associated voice messages will be logged. •...
  • Page 119: Caller Id Features

    1.16 Caller ID Features 1.16 Caller ID Features 1.16.1 Caller ID Description The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of proprietary telephones (PTs) as well as some single line telephones (SLTs) when receiving calls.
  • Page 120 1.16 Caller ID Features Automatic Caller ID Number Modification When Caller ID information is checked, the PBX can automatically modify the caller's telephone number according to a preprogrammed set of rules (Caller ID Modification Table). This modified number allows the extension user to make a call to this number later without worrying about Outside (CO) Line Access numbers, area codes, etc.
  • Page 121 1.16 Caller ID Features <Modification Flowchart> An outside (CO) line call containing Caller ID information is received. Is the caller's area code stored in the Caller ID Modification Table? Modifies the number according to the Modifies the number according to the method programmed in the corresponding method programmed in the "Long-distance "Local Call"...
  • Page 122 1.16 Caller ID Features Access (DISA) ring groups, forwarded calls, intercepted calls, or calls from extensions that placed outside (CO) line calls on consultation hold. • SLT Caller ID signalling type can be selected through system programming ( SLT Caller ID Signalling Type [150]).
  • Page 123: Incoming Call Log

    1.16 Caller ID Features 1.16.2 Incoming Call Log Description When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity. This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back.
  • Page 124 1.16 Caller ID Features The Caller ID Indication—Personal/Common button will alert an extension user to any missed (unanswered) calls. The Caller ID Indication—Personal/Common button is also used to store the information of an incoming call during a conversation, and to view caller information while on-hook and then call back a caller. If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—...
  • Page 125 1.16 Caller ID Features The Incoming Call Log for the common area can only be locked or unlocked by the operator and manager. • Automatic Caller ID Number Modification If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers will be displayed when Caller ID information is checked.
  • Page 126: Message Features

    1.17 Message Features 1.17 Message Features 1.17.1 Message Waiting Description When an extension user calls another extension user who does not answer the call, he or she can leave a message waiting indication. The appropriate button or lamp on the called extension user's telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing System (VPS) or Built-in Voice Message (BV) feature is waiting.
  • Page 127 1.17 Message Features • A message waiting indication is automatically cleared when the called extension calls the caller back and the call is answered. • Message Waiting Indication via Voice Mail APT Integration If a voice message is left for the called extension, it can be heard by following the Voice Mail prompts after pressing the lit MESSAGE button ( 1.19.1 Voice Mail APT Integration).
  • Page 128: Absent Message

    1.17 Message Features 1.17.2 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user.
  • Page 129: Call Routing For Fixed Line Sms

    1.17 Message Features 1.17.3 Call Routing for Fixed Line SMS Description When outside (CO) line calls are received from a Short Message Service (SMS) centre, the PBX can route incoming calls to specific single line telephones (SLTs) that support SMS according to a preprogrammed set of rules (SMS Routing Table).
  • Page 130 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 89* 1112223333 1112224444 Jack 02 89* 1112223333 1112224444 Jack 10 89* 1112223333 1112224444 (Cont.) : * 89: Outside (CO) Line Access number used to make SMS centre calls using the fixed outside (CO) lines.
  • Page 131 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 89 1112223333 1112224444 – Jack 02 89 1112223333 1112224444 – Jack 08 89 1112223333 1112224444 – (Cont.) : In this example: To send an SMS message to the SLT connected to extension jack 01, enter "3847001"...
  • Page 132 1.17 Message Features Installation Manual References 2.3.5 3-Port Caller ID Card (KX-TE82493) Feature Guide...
  • Page 133: Proprietary Telephone (pt) Features

    1.18 Proprietary Telephone (PT) Features 1.18 Proprietary Telephone (PT) Features 1.18.1 Fixed Buttons Description Proprietary telephones (PTs) and Direct Station Selection (DSS) Consoles feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not have certain buttons. For a description of the buttons found on each PT or DSS Console, please refer to the Operating Instructions for each PT or DSS Console.
  • Page 134 1.18 Proprietary Telephone (PT) Features Button Function CONF (Conference) Used to establish a 3-party or 5-party conference call. FWD/DND (Call Used to set the FWD or DND feature for the extension. Forwarding/Do Not Disturb) PAUSE Used to insert a dialling pause in a stored number. PF (Programmable Used to access a preprogrammed feature (no default).
  • Page 135: Flexible Buttons

    1.18 Proprietary Telephone (PT) Features 1.18.2 Flexible Buttons Description Flexible buttons are buttons whose functions can be customised through either system or personal programming. The following types of flexible buttons are found on proprietary telephones (PTs) and/or Direct Station Selection (DSS) Consoles: Flexible CO buttons Flexible DSS buttons Programmable Feature (PF) buttons...
  • Page 136 1.18 Proprietary Telephone (PT) Features Button Function Caller ID Selection— Used to display and cycle through the information of an incoming call during a Personal conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform an extension user that the personal area call log is full ( 1.16.2 Incoming Call Log).
  • Page 137: Led Indication

    1.18 Proprietary Telephone (PT) Features 1.18.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns. Line Status Buttons: Single-CO (S-CO), Group-CO (G-CO), Other-CO (O-CO), INTERCOM Corresponding Extension Status Button: Direct Station Selection (DSS) Light Pattern of the Message/Ringer Lamp...
  • Page 138 1.18 Proprietary Telephone (PT) Features Light Pattern of the Corresponding Extension Status Button Corresponding Extension Status Button Light Pattern Idle Call Forwarding (FWD)* Slow red flashing Moderate-speed red flashing Do Not Disturb (DND)* Red on Busy * This setting can be changed through system programming ( DSS Lamp Mode [112]).
  • Page 139: Display Information

    1.18 Proprietary Telephone (PT) Features 1.18.4 Display Information Description A display proprietary telephone (PT) can relay the following information to the user while making or receiving calls: Display Item Display Example Condition The extension number and name of the – 123: Tom Smith calling or called extension The status of the called extension...
  • Page 140: Voice Mail Features

    1.19 Voice Mail Features 1.19.1 Voice Mail APT Integration Description A Panasonic Voice Processing System (VPS) that supports APT Integration can provide many features and conveniences that are unachievable using traditional voice mail systems that rely on Inband (DTMF) Integration.
  • Page 141 1.19 Voice Mail Features idle extension hunting type is set as Circular Hunting, and the Voice Mail (VM) Hunting Chain and Automated Attendant (AA) Hunting Chain are automatically enabled in each of these 2 extension groups. AA Service Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the desired party (e.g., "Enter the extension number of the desired party.").
  • Page 142 1.19 Voice Mail Features Extension Backup If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO) line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming outside (CO) line call.
  • Page 143 1.19 Voice Mail Features Intercept Routing to a Mailbox of the VPS Outside (CO) line calls via DISA ( 1.15.6 Direct Inward System Access (DISA)) can be programmed to be automatically redirected to an extension user's mailbox when the extension user does not or cannot answer them ( 1.1.1.2 Intercept Routing).
  • Page 144 1.19 Voice Mail Features LCS/LCS Cancel Button A flexible CO/DSS button can be customised as an LCS or LCS Cancel button. 2-way Recording into the VPS PT users can record their own telephone conversations. These recordings can be stored in the PT user's own mailbox (2-way Record) or in another user's mailbox (2-way Transfer), depending on which button the user presses to begin recording.
  • Page 145 1.19 Voice Mail Features User Manual References 1.8.3 If a Voice Processing System is Connected 3.1.2 Changing Personal Settings Using Programming Mode Feature Guide...
  • Page 146: Voice Mail Inband (dtmf) Integration

    1.19.2 Voice Mail Inband (DTMF) Integration Description A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX. The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals.
  • Page 147 The following settings to enable Inband (DTMF) Integration must be programmed through system programming to match the settings of the VPS. This example uses a Panasonic KX-TVP series VPS, which can be connected to up to 4 extension jacks of the PBX.
  • Page 148 1.19 Voice Mail Features – FWD—All Calls – FWD—Busy/No Answer – DISA Intercept Routing—No Answer (IRNA) ( 1.1.1.2 Intercept Routing, 1.15.6 Direct Inward System Access (DISA)) For these features, the caller does not need to know the mailbox number of the called extension because the code is automatically transmitted to the VPS.
  • Page 149: Administrative Information Output Features

    1.20 Administrative Information Output Features 1.20 Administrative Information Output Features 1.20.1 Station Message Detail Recording (SMDR) Description Automatically logs detailed information for the PBX. SMDR Output Port The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) data to a PC, printer, etc.
  • Page 150 1.20 Administrative Information Output Features [Explanation] The following table explains the types of data logged by SMDR. The section numbers below refer to the field indicated by the numbers above. Section Number Data Description Date Shows the date (Month/Day/Year) of the call ( Date &...
  • Page 151 1.20 Administrative Information Output Features Section Number Data Description Dial Number [Outside (CO) Line Call] Outgoing Outside (CO) Line Call Shows the dialled telephone number (max. 32 digits). Digits shown are as follows: 0 through 9, , #, - (hyphen) F/: Flash/recall signal ( 1.10.6 Flash/Recall) =: Host PBX Access code marker (...
  • Page 152 1.20 Administrative Information Output Features The following data can be controlled through system programming to adjust whether (or how) they are printed or displayed by SMDR. [Programmable Items] Item Description Incoming/Outgoing outside Controls whether incoming/outgoing outside (CO) line calls are (CO) line call shown ( Incoming/Outgoing Call Selection for Printing [802]).
  • Page 153 1.20 Administrative Information Output Features • The PBX waits for a preprogrammed length of time ( Call Duration Counter Start [204]) after the end of seizing an outside (CO) line or dialling before starting the SMDR timer for outgoing outside (CO) line calls.
  • Page 154: Call Log Printout For Each Extension

    1.20 Administrative Information Output Features 1.20.2 Call Log Printout for Each Extension Description An extension assigned as the manager extension can use the following features through manager programming: Call Log Print Out, Reference, and Clear, for Each Extension All Clear [Example] The manager can print out call logs for each extension.
  • Page 155: Extension Controlling Features

    1.21 Extension Controlling Features 1.21 Extension Controlling Features 1.21.1 Extension Feature Clear Description Extension users can simultaneously clear all of the following features set on their own telephone: Feature Value after Extension Feature Clear Absent Message Automatic Callback Busy Background Music (BGM) Call Forwarding (FWD) Call Pickup Deny Allow...
  • Page 156: Timed Reminder

    1.21 Extension Controlling Features 1.21.2 Timed Reminder Description Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone (dial tone 3) will be heard.
  • Page 157: Audible Tone Features

    1.22 Audible Tone Features 1.22 Audible Tone Features 1.22.1 Dial Tone Description The following dial tones inform extension users about features activated on their extensions: Type Description Tone 1 A normal dial tone is heard when none of the features listed for dial tones 2 through 5 have been set.
  • Page 158: Confirmation Tone

    1.22 Audible Tone Features 1.22.2 Confirmation Tone Description At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation tone to the extension user. Type Description Tone 1 Sent when the setting is accepted, or sent when the Extension Lock feature is set or cancelled.
  • Page 159: System Configuration And Administration Features

    Section 2 System Configuration and Administration Features Feature Guide...
  • Page 160: System Configuration-hardware

    2.1 System Configuration—Hardware System Configuration—Hardware 2.1.1 Extension Jack Configuration Description Extension jacks are used to connect proprietary telephones (PTs), single line telephones (SLTs), Direct Station Selection (DSS) Consoles, and Voice Processing Systems (VPSs) to the PBX. Conditions • PT and SLT in Parallel Mode A PT and an SLT can be connected to an extension jack and used in parallel mode.
  • Page 161: System Configuration-software

    2.2 System Configuration—Software System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension is assigned a class of service (COS) number ( TRS-COS—Day/Night/Lunch [601-603]). The following features operate differently depending on an extension's COS. TRS ( 1.8.1 Toll Restriction (TRS)) Walking COS ( 1.8.4 Walking COS) Conditions...
  • Page 162: Group

    2.2 System Configuration—Software 2.2.2 Group Description This PBX supports various types of groups. Outside (CO) Line Group Outside (CO) lines can be grouped into 8 outside (CO) line groups based on properties such as carrier or outside (CO) line type ( CO Line Group Number [404]).
  • Page 163 2.2 System Configuration—Software 2.5. Direct Inward System Access (DISA) Ring Group A DISA ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.
  • Page 164: Time Service

    2.2 System Configuration—Software 2.2.3 Time Service Description Time service modes are used by many PBX features to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Processing System (VPS) at night, extension users can be prohibited from making long-distance calls during lunch time, etc.
  • Page 165 2.2 System Configuration—Software [Visualisation of Time Schedule] Monday Tuesday 00:00 03:00 06:00 09:00 12:00 15:00 18:00 21:00 00:00 Time Table Night Lunch Night Lunch Night Note that time service modes can be arranged as they are needed (for example, night mode can occur in the morning and afternoon, if necessary) and not all time service modes need to be used in a time schedule.
  • Page 166 2.2 System Configuration—Software Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.7.7 Checking the Time Service Mode 2.1.2 Switching the Time Service Mode (Time Service) Feature Guide...
  • Page 167: Operator/manager Features

    2.2 System Configuration—Software 2.2.4 Operator/Manager Features Description This PBX supports one operator and one manager. Any extension can be designated as the operator through system programming ( Operator Assignment [008]). The operator is the destination of Operator Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the operator or manager extension is allowed to use certain features that most extensions cannot, as follows: Manager Feature...
  • Page 168 2.2 System Configuration—Software Manager Feature Description Details in Password* Incoming Call Log Display Lock in Locks or unlocks the Not required • 1.8.3 Extension the Common Area Incoming Call Log for the Lock common area. • 1.16.2 Incoming Call Log 301st Incoming Call Logged in the Selects how new calls are Not required...
  • Page 169: System Data Control

    2.3.1 PC Programming Description System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a proprietary telephone (PT) ( 2.3.2 PT Programming). System programming and data upload/download can be performed either through on-site programming or remote programming.
  • Page 170 2.3 System Data Control Connection Methods for Remote Programming Method Description Required Hardware Remote modem Call the PBX and have the call directed to the User-supplied modem internal modem using one of the following methods: Direct Access: Using a modem, dial the telephone number to connect to the internal modem.
  • Page 171 2.3 System Data Control Feature Guide References 1.1.1.1 Direct In Line (DIL) 3.2 PC Programming Feature Guide...
  • Page 172: Pt Programming

    2.3 System Data Control 2.3.2 PT Programming Description A proprietary telephone (PT) can be used to customise the settings of the PBX or of an extension, using the following programming features: Programming Type Authorised Description Example Programmer Personal Used by an extension user to One-touch Dialling, Extension user Programming...
  • Page 173 2.3 System Data Control DSS para: The data assigned on the Direct Station Selection (DSS) buttons and Programmable Feature (PF) buttons on the DSS Console Speed dial: The System Speed Dialling numbers and names in System Speed Dialling Number [001] and System Speed Dialling Name [011] Installation Manual References 2.10.1 Starting the Advanced Hybrid System Feature Guide References...
  • Page 174: Automatic Time Adjustment

    2.3 System Data Control 2.3.3 Automatic Time Adjustment Description The PBX clock can be adjusted automatically according to the time information received from your telephone company. Time information can be received when an incoming call with Caller ID that includes time information is received.
  • Page 175: Feature Numbering

    2.3 System Data Control 2.3.4 Feature Numbering Description To call another extension user or to access PBX features, access numbers (extension numbers or feature numbers) are required. Feature numbers are available while: a dial tone is heard a busy, Do Not Disturb (DND), ringback tone is heard dialling or talking on-hook Feature Numbering (available while a dial tone is heard)
  • Page 176 2.3 System Data Control [Feature Numbering Table (available while a dial tone is heard)] Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Absent Message (set/cancel) (1–6 [+ parameter]/ 0) + #/0 Account Code Entry for an SLT account code + 49 or outside phone no.
  • Page 177 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 FWD to Outside (CO) Line (set/cancel) (3 + outside (CO) line access no. + outside phone no. + #)/(0 + #/0) FWD to Voice Processing System (VPS) ([1 or 2 + extn.
  • Page 178 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Personal BV OGM (record/play/erase) (1/2/0) + #/0 Personal Speed Dialling (confirm) 0–9 + # Personal Speed Dialling (dial) 0–9 or # or ## Personal Speed Dialling (programme) 0–9 + phone no.
  • Page 179 2.3 System Data Control Feature Numbering (available while dialling or talking) Features that are available while dialling or talking have fixed numbers, as shown in the following table: [Feature Numbering Table (available while dialling or talking)] Feature Numbering Alternate Calling—Ring/Voice Call Retrieving from a Telephone Answering Machine (TAM) Conference (3-party) for an SLT Door Open...
  • Page 180: Automatic Configuration For Outside (co) Line Type

    2.3 System Data Control 2.3.5 Automatic Configuration for Outside (CO) Line Type Description The dialling mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( System Data Clear [999]).
  • Page 181: Country Setting

    2.3 System Data Control 2.3.6 Country Setting Description The country code of the PBX can be selected through system programming ( Country [995]). The PBX will restart with the default settings of the user's country/area. During this operation, communication between the PBX and PC will be disconnected one time. Country Setting can also be programmed the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software (Quick Setup).
  • Page 182: Firmware Upgrade

    2.3 System Data Control 2.3.7 Firmware Upgrade Description It is possible to upgrade the PBX software via the Serial Interface (RS-232C port) or USB port using the KX- TE Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be lost.
  • Page 183: Fault Recovery/diagnostics

    2.4 Fault Recovery/Diagnostics Fault Recovery/Diagnostics 2.4.1 Power Failure Transfer Description If the power supply to the PBX fails, specific single line telephones (SLTs) are automatically connected to specific outside (CO) lines (Power Failure Connections). The PBX will switch from the current connections to Power Failure Connections, and all existing conversations will be disconnected.
  • Page 184: Power Failure Restart

    2.4 Fault Recovery/Diagnostics 2.4.2 Power Failure Restart Description When the electricity is turned back on, the PBX restarts and automatically loads stored data. Conditions • In the event of a power failure, PBX memory is protected by a factory-installed lithium battery. There is no memory loss except the memories of Automatic Callback Busy ( 1.7.1 Automatic Callback Busy (Camp-on)), Call Park (...
  • Page 185: Programming Instructions

    Section 3 Programming Instructions Feature Guide...
  • Page 186: Introduction

    These programming instructions are designed to serve as an overall system programming reference for the Panasonic Advanced Hybrid System. The PBX has default settings that can be changed to meet your needs. These settings control the manner in which the PBX features described in this Feature Guide function, and changing these settings is referred to as "system programming".
  • Page 187: Pc Programming

    3.2 PC Programming PC Programming 3.2.1 Installing and Starting KX-TE Maintenance Console To programme and administer the PBX by PC (Personal Computer), you need to install KX-TE Maintenance Console onto the PC. To install and start KX-TE Maintenance Console when the PC and the PBX are connected, refer to the Installation Manual ( 3.1.1 Installing KX-TE Maintenance Console on a PC).
  • Page 188: Pt Programming

    3.3 PT Programming PT Programming 3.3.1 Programming Instructions Required Telephone PBX settings can be customised through system programming by using a proprietary telephone (PT) with a display, such as the KX-T7730. An authorised administrator or the manager extension connected to the extension jack 01 can access system programming.
  • Page 189 3.3 PT Programming Fixed Button (KX-T7730/KX-T7735) Function FLASH CLEAR Entering System Programming Mode Using a PT to perform system programming allows an authorised administrator to set a wide range of PBX features and parameters. To enter system programming mode, the system password is required. With the system password, all system programming is accessible.
  • Page 190: Entering Characters

    3.3 PT Programming Entering Characters The PT's dialling buttons can be used to enter characters when storing a name or message. The following tables depict the available characters: Table 1 (Alphabet mode)/Table 2 (Numeral mode) Feature Guide...
  • Page 191 3.3 PT Programming Table 3 (Cyrillic alphabet mode for RU [Russia]/UA [Ukraine] model) * This character is only available for the KX-T7735RU. [Example of Entering Characters] To enter "Ann": (5 times) (5 times) Notes • To toggle between "Alphabet mode" and "Numeral mode" or between "Alphabet mode", "Cyrillic alphabet mode (assignable only in Extension Name in Cyrillic [616] )", and "Numeral mode", press SELECT.
  • Page 192 3.3 PT Programming List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Built-in Voice Message Outside (CO) Line Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency...
  • Page 193: Programming Procedures

    3.3 PT Programming 3.3.2 Programming Procedures Notes • means default value throughout these programming instructions. • means to select "All" throughout these programming instructions. • The following are displayed when you store a number, such as a telephone number, or feature number: P: PAUSE;...
  • Page 194: System Password [002]

    3.3 PT Programming • When storing an account code assigned in Account Code [310], enter and the account code after an Outside (CO) Line Access number. Feature & Programming References 1.6.1 Memory Dialling Features System Password [002] password NEXT STORE 4-7 digits (0000 …...
  • Page 195: Dss Console Jack Assignment [003]

    3.3 PT Programming DSS Console Jack Assignment [003] DSS console no. extension jack no. NEXT STORE (1 … 2) (02 … 24/Disable) To continue NEXT PREV Notes • To delete (disable) an extension jack number, press CLEAR in the extension jack number step. •...
  • Page 196: Time Service Switching Mode [006]

    3.3 PT Programming Note With Transfer: Press the DSS button to transfer an outside (CO) line call. Without Transfer: Press the TRANSFER button, then the DSS button to transfer an outside (CO) line call. Feature & Programming References 1.11.1 Call Transfer 1.18.1 Fixed Buttons Time Service Switching Mode [006] NEXT...
  • Page 197: Extension Number [009]

    3.3 PT Programming Note To delete (disable) an extension jack number, press CLEAR in the extension jack number step. Feature & Programming References 2.2.4 Operator/Manager Features Extension Number [009] SELECT NEXT STORE (Plan 1/2/3) NEXT PREV To continue extension jack no. extension no.
  • Page 198: System Speed Dialling Name [011]

    3.3 PT Programming System Speed Dialling Name [011] NEXT PREV To continue speed dialling no. name* NEXT STORE (00 … 99) Max. 16 characters To continue SELECT Note * A name can be stored using a PT's dialling buttons. The displayed character varies depending on the number of times that the dialling button is pressed.
  • Page 199: Kx-t7710 One-touch Dialling [013]

    3.3 PT Programming KX-T7710 One-touch Dialling [013] NEXT PREV To continue location no. feature no. NEXT STORE (1 … 9) Max. 24 digits (0 … 9, , #, P, –, F, [ ]) To continue SELECT Notes • Any feature number can be stored in a One-touch button. However, the feature numbers for Personal Speed Dialling, System Speed Dialling, and Quick Dialling do not function.
  • Page 200: Dtmf Integration Port [102]

    3.3 PT Programming Feature & Programming References 1.2.1 Idle Extension Hunting DTMF Integration Port [102] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (07, 08, 15, 16/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.19.2 Voice Mail Inband (DTMF) Integration DTMF Integration [103] NEXT SELECT...
  • Page 201: External Pager Access Tone [106]

    3.3 PT Programming External Pager Access Tone [106] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.14.1 Paging DTMF Receiver Check [107] NEXT PREV To continue DTMF receiver no. name* SELECT NEXT STORE (1 … 6/ (Enable/Disable) Note This programme enables each DTMF receiver to check whether it is operating normally or not. DTMF receiver number: 1–2: checking extension jacks 01–08 3–4: checking extension jacks 09–16...
  • Page 202: Flash/recall Key Mode [110]

    3.3 PT Programming Flash/Recall Key Mode [110] NEXT SELECT STORE (MODE1: EFA mode/ MODE2: Flash/Recall mode) Feature & Programming References 1.10.6 Flash/Recall 1.10.7 External Feature Access (EFA) Music on Hold [111] NEXT SELECT STORE (Internal/ External/Tone) Note Selections vary depending on your country/area. Feature &...
  • Page 203: Automatic Redial Interval [114]

    3.3 PT Programming Automatic Redial Interval [114] NEXT SELECT STORE (40/60 s) Feature & Programming References 1.6.1.4 Redial Extension Ring Tone Pattern [115] NEXT SELECT STORE (Single/Double/ Triple) Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection 1.5.1.1 Intercom Call 4.2.1 Tones/Ring Tones Conference Pattern [116] NEXT...
  • Page 204: Pulse Restriction [118]

    3.3 PT Programming Pulse Restriction [118] NEXT SELECT STORE (Enable/Disable) Note It is programmable whether pulse dialling is sent or not to the telephone company during a conversation with an outside party when "Pulse" or "Call Block" mode is enabled in Dial Mode [401]. Redialling after Pulse to Tone Conversion [119] NEXT SELECT...
  • Page 205: Break Ratio [123]

    3.3 PT Programming Break Ratio [123] NEXT SELECT STORE (MODE1: 66 %/ MODE2: 60 %) Note This programme selects the pulse break ratio (the ratio between the length of the pulse and the length of the pause) when a pulse is sent to the telephone company while dialling a telephone number. TRS Check for * and # [125] NEXT SELECT...
  • Page 206: Vm 1 Apt Port [130]

    3.3 PT Programming Note This programme selects the ringback tone pattern for outgoing intercom calls and for incoming outside (CO) line calls (including a DISA call). Feature & Programming References 1.5.1.1 Intercom Call 1.15.6 Direct Inward System Access (DISA) 4.2.1 Tones/Ring Tones VM 1 APT Port [130] NEXT SELECT...
  • Page 207: Slt Ring Bell-on Time [143]

    3.3 PT Programming Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection SLT Ring Bell-on Time [143] SLT Ring Bell-on Time [143] NEXT SELECT STORE (1000 … 2000 ms) [100 ms increments] Notes • This programme selects the length of the bell-on signal of an SLT. This determines the ring tone pattern for incoming calls to SLTs, combined with the setting in SLT Ring/Silence Ratio [142].
  • Page 208: Sms Routing Table-extension [147]

    3.3 PT Programming SMS Routing Table—Extension [147] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24) … (Disable/1 To continue SELECT Note Each location 1–8 has a maximum of 8 extensions. Feature & Programming References 1.17.3 Call Routing for Fixed Line SMS SLT Caller ID Signalling Type [150] NEXT SELECT...
  • Page 209: Hold Recall Time [200]

    3.3 PT Programming Feature & Programming References 1.10.10 Calling Party Control (CPC) Signal Detection Hold Recall Time [200] NEXT SELECT STORE (30 s/ 1/1.5/2/3/4/5/6 min/ Disable) Feature & Programming References 1.12.1 Call Hold 1.12.2 Call Park Transfer Recall Time [201] NEXT SELECT STORE...
  • Page 210: Co-to-co Line Call Duration [205]

    3.3 PT Programming Polarity Reverse Detection [424] CO-to-CO Line Call Duration [205] time NEXT STORE (1 … 32 min) Feature & Programming References 1.10.8 Outside (CO) Line Call Limitation Dialling Start Time [206] NEXT SELECT STORE Refer to the note.* Note * The minimum length of time that the PBX waits after seizing an outside (CO) line before dialling that can be selected depends on your country/area as follows:...
  • Page 211: Dtmf Time [210]

    3.3 PT Programming DTMF Time [210] NEXT SELECT STORE (MODE1: 80 ms/ MODE2: 160 ms) Note This programme selects the minimum duration of the DTMF signal sent to outside (CO) lines that have been set to "DTMF" in Dial Mode [401]. Feature &...
  • Page 212: Common/personal Bv Ogm Recording Time [215]

    3.3 PT Programming Feature & Programming References 1.15.7 Built-in Voice Message (BV) Common/Personal BV OGM Recording Time [215] time NEXT STORE (1 … 15 min) Note This programme selects the maximum recording time for each personal/common BV OGM. Feature & Programming References 1.15.7 Built-in Voice Message (BV) Carrier Exception Code [300] NEXT...
  • Page 213: Trs-exception Code [306]

    3.3 PT Programming Feature & Programming References 1.8.1 Toll Restriction (TRS) TRS—Exception Code [306] NEXT PREV To continue code no. phone no. NEXT STORE (01 … 80) Max. 11 digits (0 … 9, , #, x) To continue SELECT Feature & Programming References 1.8.1 Toll Restriction (TRS) TRS—COS 2-5 Denied Code [302-305] Emergency Number [309]...
  • Page 214: Automatic Pause Insertion Code [311]

    3.3 PT Programming Automatic Pause Insertion Code [311] NEXT PREV To continue code no. pause code NEXT STORE (01 … 40) Max. 11 digits (0 … 9) To continue SELECT Feature & Programming References 1.5.2.6 Pause Insertion Pause Time [417] TRS—Extension Lock Class [312] NEXT SELECT...
  • Page 215: Route 1-4 Exception Code [355-358]

    3.3 PT Programming Feature & Programming References 1.9.1 Automatic Route Selection (ARS) Route 1-4 Exception Code [355-358] NEXT PREV To continue code no. area code NEXT STORE (01 … 80) Max. 7 digits (55 … 58) (0 … 9, , #, x) To continue 55: for Route 1 56: for Route 2...
  • Page 216: Ars Modification-added Number [361]

    3.3 PT Programming ARS Modification—Added Number [361] NEXT PREV To continue route no. added number NEXT STORE (1 … 4) Max. 20 digits (0 … 9, , #, P) To continue SELECT Feature & Programming References 1.9.1 Automatic Route Selection (ARS) ARS Dial Tone [362] NEXT SELECT...
  • Page 217: Route 1-4 Authorisation Code [381-384]

    3.3 PT Programming Feature & Programming References 1.9.1 Automatic Route Selection (ARS) Route 1-4 Authorisation Code [381-384] NEXT PREV To continue CO line no. authorisation code NEXT STORE (1 … 8/ Max. 19 digits (81 … 84) … , #, P) To continue 81: for Route 1 82: for Route 2...
  • Page 218: Authorisation And Itemised Billing Code Order [390]

    3.3 PT Programming Authorisation and Itemised Billing Code Order [390] NEXT PREV To continue route no. name* SELECT NEXT STORE (1 … 4/ (C.A.I.H/ To continue C.I.A.H) SELECT Note C: Carrier Access Code; A: Authorisation Code; I: Itemised Billing Code; H: Telephone Number Feature &...
  • Page 219: Pulse Speed [402]

    3.3 PT Programming Pulse Speed [402] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (Low Speed: 10 pps/ High Speed: 20 pps) To continue SELECT Feature & Programming References 1.5.2.4 Dial Type Selection Dial Mode [401] Host PBX Access Code [403] NEXT PREV...
  • Page 220: Flexible Outward Dialling-day/night/lunch [405-407]

    3.3 PT Programming 2.2.2 Group Flexible Outward Dialling—Day/Night/Lunch [405-407] NEXT PREV To continue Go to next or prev. line number To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE (1 … 8/ (01 …...
  • Page 221: Delayed Ringing-day/night/lunch [411-413]

    3.3 PT Programming Feature & Programming References 1.1.3.2 Outside (CO) Line Ringing Selection 1.4.1.2 Line Preference—Incoming Delayed Ringing—Day/Night/Lunch [411-413] NEXT PREV To continue Go to next or prev. line number To continue Go to next or prev. jack number CO line no. extension jack no.
  • Page 222 3.3 PT Programming <To select BV> NEXT PREV To continue name* common BV OGM no. CO line no. SELECT name* STORE NEXT (01 … 24) (14 … 16) (1 … 8/ (BV) 14: for day To continue 15: for night 16: for lunch SELECT <To select DISA>...
  • Page 223: Pause Time [417]

    3.3 PT Programming Pause Time [417] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (1.5/2.5/ 3.5/4.5 s) To continue SELECT Feature & Programming References 1.5.2.6 Pause Insertion 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Automatic Pause Insertion Code [311] Host PBX Access Code [403] Flash/Recall Time [418]...
  • Page 224: Cpc Signal Detection-incoming [420]

    3.3 PT Programming CPC Signal Detection—Incoming [420] NEXT PREV To continue CO line no. NEXT STORE (1 … 8/ … To continue SELECT Note CPC signal detect time selection number: 00: Disable; 01–75: 22–614 ms (detect time: 8 ms increments) Feature &...
  • Page 225: Co Line Ring Tone Pattern [423]

    3.3 PT Programming Notes • * The disconnect signal lengths that can be selected depend on your country/area as follows: For United Kingdom: 0.5 s, 2.0 s, 4.0 s For South Africa: 0.8 s, 1.5 s, 4.0 s For Others: 0.5 s, 1.5 s, 4.0 s •...
  • Page 226: Collect Call Block [425] (brazil Only)

    3.3 PT Programming Collect Call Block [425] (Brazil only) NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 8/ (Enable/ Disable) To continue SELECT Note This programme enables the PBX to automatically reject collect calls from the telephone company. Distinctive Ring Detection (DRD) [426] (New Zealand only) NEXT PREV...
  • Page 227: Drd Ring Pattern 2 Extension Assignment-day/night/lunch [427-429] (new Zealand Only)

    3.3 PT Programming DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only) NEXT PREV To continue Go to next or prev. line number To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE (1 …...
  • Page 228: Drd Pattern 2 And 3 Ring Tone [433-434] (new Zealand Only)

    3.3 PT Programming Note This is effective only when the DRD feature is enabled in Distinctive Ring Detection (DRD) [426] (New Zealand only). Feature & Programming References 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only) NEXT PREV To continue...
  • Page 229: Disa Built-in Aa [501]

    3.3 PT Programming Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Built-in AA [501] NEXT PREV To continue extension jack no. (01 … 24) AA no. NEXT SELECT STORE (0 … 9) extension (Jack/GRP/ group no. 3-level AA/ (1 …...
  • Page 230: Disa Busy Mode [506]

    3.3 PT Programming Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Busy Mode [506] <To select Disconnect or Call Waiting> NEXT SELECT STORE (Disconnect/ Call Waiting) <To select DISA> DISA OGM no. NEXT SELECT STORE (1 … 8) (DISA) Feature &...
  • Page 231: Disa No Dial Mode [510]

    3.3 PT Programming DISA Intercept Mode [507] DISA Ring Time before Intercept [508] DISA No Dial Mode [510] NEXT SELECT STORE (Intercept/ Disconnect) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Security Mode [511] NEXT SELECT STORE (Trunk/All/ None Security) Note...
  • Page 232: Cyclic Tone Detection [513]

    3.3 PT Programming Changing passwords regularly. Note The number of digits for DISA security codes is selected in DISA Security Code Digits [530]. Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Security Mode [511] Cyclic Tone Detection [513] NEXT SELECT STORE...
  • Page 233: Disa Aa Wait Time [517]

    3.3 PT Programming Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA AA Wait Time [517] NEXT SELECT STORE (1 … 5 s) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Built-in AA [501] DISA Tone after Security Code [518] NEXT SELECT STORE...
  • Page 234: Ucd Ogm Message Interval Time [522]

    3.3 PT Programming UCD OGM Message Interval Time [522] NEXT SELECT STORE (30 s/ 1/1.5/2 min) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Busy Waiting Time [521] UCD Busy Mode [523] <To select Intercept-Normal or Disconnect> NEXT SELECT STORE (Intercept-Normal/...
  • Page 235: Ucd Waiting Message [527]

    3.3 PT Programming Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Intercept Mode [524] UCD Waiting Message [527] UCD OGM no. NEXT STORE (1 … 8/ Not Stored) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) 1.15.5 Outgoing Message (OGM) for DISA/UCD DISA Security Code Digits [530] NEXT SELECT...
  • Page 236: Clear All Ogms Of Disa/ucd [599]

    3.3 PT Programming Notes • This programme is available only when "3-level AA" is selected for each AA number in DISA Built- in AA [501]. • Only when you select " " as the third AA number, you can select "3-level AA" in the next step. Feature &...
  • Page 237: Extension Name [604]

    3.3 PT Programming Extension Name [604] NEXT PREV To continue extension jack no. extension name* NEXT STORE (01 … 24) Max. 10 characters To continue SELECT Note * An extension name can be stored using a PT's dialling buttons. The displayed character varies depending on the number of times that the dialling button is pressed.
  • Page 238: Call Forwarding To Co Line [607]

    3.3 PT Programming Feature & Programming References 1.11.1 Call Transfer 1.13.1.2 Conference Call Forwarding to CO Line [607] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.3.1.2 Call Forwarding (FWD) Executive Busy Override [608] NEXT...
  • Page 239: Parallelled Telephone [610]

    3.3 PT Programming Parallelled Telephone [610] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.10.9 Parallelled Telephone TAM Extension [611] NEXT PREV To continue extension jack no. NEXT SELECT STORE...
  • Page 240: Co Line Call Duration Limitation [613]

    3.3 PT Programming CO Line Call Duration Limitation [613] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.10.8 Outside (CO) Line Call Limitation Extension-to-CO Line Call Duration [212] Internal Pulse Detection [614] NEXT PREV...
  • Page 241: Extension Name In Cyrillic [616]

    3.3 PT Programming When another language is selected, the calling extension's name assigned in Extension Name [604] is displayed. Extension Name in Cyrillic [616] NEXT PREV To continue extension jack no. extension name* NEXT STORE (01 … 24) Max. 10 characters To continue SELECT Notes...
  • Page 242: Slt Message Waiting [619]

    3.3 PT Programming SLT Message Waiting [619] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (01 … 24/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.17.1 Message Waiting LCS Recording Mode Set [620] NEXT PREV To continue extension jack no.
  • Page 243: Bv For Extension [622]

    3.3 PT Programming BV for Extension [622] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.15.7 Built-in Voice Message (BV) BV Access Code through CO Line [625] NEXT PREV To continue...
  • Page 244: Slt Ring Wait Time For New Call [627]

    3.3 PT Programming SLT Ring Wait Time for New Call [627] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (01 … 24/ (0 … 15 s) To continue SELECT Feature & Programming References 1.16.1 Caller ID SLT Caller ID [628] NEXT PREV To continue...
  • Page 245: Doorphone Ringing-day/night/lunch [700-702]

    3.3 PT Programming Doorphone Ringing—Day/Night/Lunch [700-702] NEXT PREV To continue Go to next or prev. doorphone number To continue Go to next or prev. jack number doorphone no. extension jack no. NEXT SELECT STORE (1 … 4/ (01 … 24/ (Enable/ (00 …...
  • Page 246: Doorphone Ring Tone Pattern [706]

    3.3 PT Programming Doorphone Ring Tone Pattern [706] NEXT PREV To continue doorphone no. NEXT SELECT STORE (1 … 4/ (Single/Double/ To continue Triple/S-Double) SELECT Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection 1.15.1 Doorphone Call Doorphone Access Tone [707] NEXT PREV To continue...
  • Page 247: Door Open Duration [709]

    3.3 PT Programming Door Open Duration [709] NEXT PREV To continue door opener no. NEXT SELECT STORE (1 … 4/ … 8 s) To continue SELECT Feature & Programming References 1.15.2 Door Open Doorphone Ring/Chime [710] NEXT PREV To continue doorphone no.
  • Page 248: Doorphone Chime Pattern [712]

    3.3 PT Programming Doorphone Chime Pattern [712] NEXT PREV To continue doorphone no. name* SELECT NEXT STORE (1 … 4/ (Pattern1 … 8) To continue SELECT Feature & Programming References 1.15.3 Doorbell/Door Chime 4.2.1 Tones/Ring Tones SMDR RS-232C Parameter [800] <Select the new line code>...
  • Page 249: Smdr Parameter [801]

    3.3 PT Programming SMDR Parameter [801] <Select the page length> page length NEXT STORE (4 … 99 lines) <Select the skip perforation> skip perforation NEXT STORE (0 … 95 lines) Feature & Programming References 1.20.1 Station Message Detail Recording (SMDR) Incoming/Outgoing Call Selection for Printing [802] <Select an outgoing call>...
  • Page 250: Smdr Account Code [805]

    3.3 PT Programming <To select the CO (outside line) parameter> CO line no. NEXT SELECT STORE STORE (1 … 8/ (CO para) To continue <To select the Extension parameter> extension jack no. NEXT SELECT STORE STORE (01 … 24/ (Extn. para) To continue <To select the DSS parameter>...
  • Page 251: Bv Card Initialisation [808]

    3.3 PT Programming Note The recording quality depends on the setting time. 20 (min): High; 30: Normal; 60: Low Feature & Programming References 1.15.7 Built-in Voice Message (BV) BV Card Initialisation [808] NEXT STORE Note When this programme is performed, the PBX is reset. Feature &...
  • Page 252: Caller Id Modification For Local Calls [902]

    3.3 PT Programming 1.16.2 Incoming Call Log Caller ID Modification for Local Calls [902] Caller ID Modification for Local Calls [902] To continue SELECT <Select the removed digits> removed digits code no. NEXT STORE (0 … 9) (1 … 5) <Select the added number>...
  • Page 253: Caller Id Automatic 0 Addition [905]

    3.3 PT Programming Feature & Programming References 1.16.2 Incoming Call Log 1.18.4 Display Information Caller ID Automatic 0 Addition [905] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.16.1 Caller ID Caller ID SMDR Format [906] NEXT SELECT STORE (Without CID: Not printed/ With CID: Printed) Note Even if a name is also sent by the Caller ID service, only the number is printed.
  • Page 254: Caller Id Type [910]

    3.3 PT Programming Caller ID Type [910] NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 8/ (FSK/DTMF) To continue SELECT Feature & Programming References 1.16.1 Caller ID Call Log Next Page [927] NEXT SELECT STORE (Enable/Disable) Note This programme enables the PBX to include page breaks when printing out call logs for each extension.
  • Page 255: Trs Check After Answering [966]

    3.3 PT Programming Feature & Programming References 1.3.1.2 Call Forwarding (FWD) CO Line Mode—Day/Night/Lunch [414-416] TRS Check after Answering [966] NEXT SELECT STORE (Enable/Disable) Note This programme specifies whether the PBX checks DTMF signals when answering calls or not. TRS Check Time after Answering [967] NEXT SELECT STORE...
  • Page 256: Firmware Version [998]

    3.3 PT Programming Firmware Version [998] Display Example SELECT NEXT < ROM > < Firmware > Y501A 040430 (BX) 1.0.0 SELECT Version Date Version Note You can confirm the ROM and the firmware version of the PBX alternately by pressing SELECT. Feature &...
  • Page 257: Appendix

    Section 4 Appendix Feature Guide...
  • Page 258: Capacity Of System Resources

    4.1 Capacity of System Resources Capacity of System Resources 4.1.1 Capacity of System Resources Category Item KX-TES824/KX-TEM824 System Outside (CO) Line Group Extension Group Absent Message 6 × 16 characters Message Waiting 8/extn. Number of Characters of Name Extension Number Digits...
  • Page 259 4.1 Capacity of System Resources Category Item KX-TES824/KX-TEM824 Call Log Incoming Call Log 20 entries/extn., 300 entries/PBX 125 voice messages/Built-in Voice Message (BV) resource Password System Password 4–7 digits Extension Password 4 digits Voice Message Access Code 4–10 digits Feature Guide...
  • Page 260: Tones/ring Tones

    4.2 Tones/Ring Tones Tones/Ring Tones 4.2.1 Tones/Ring Tones Tone Patterns Dial Tone 1 Normal Dial Tone 2 Any of the following features is set: • Absent Message • Background Music (BGM) (proprietary telephone [PT] only) • Call Forwarding (FWD) • Call Pickup Deny •...
  • Page 261 4.2 Tones/Ring Tones Dial Tone 5 The remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded (Built-in Voice Message [BV]). Busy Tone Reorder Tone The outside (CO) line you tried to seize is not assigned or was denied.
  • Page 262 4.2 Tones/Ring Tones Triple Hold Alarm Tone 15 s A call has been on hold for longer than the specified time. Warning Tone (Outside (CO) Line Call Limitation) This tone is sent 15 seconds before the specified time for disconnection. Confirmation Tone 1 The feature was set successfully, or the Extension...
  • Page 263 4.2 Tones/Ring Tones Ring Tone Patterns Ring Tone Patterns The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or doorphone calls), or are fixed for certain call types (Hold Recall, Timed Reminder, or Camp-on Recall). Single (Incoming calls/Hold Recall [outside (CO) line calls])
  • Page 264 4.2 Tones/Ring Tones Doorphone Chime Patterns The following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the PBX. Pattern 1* Pattern 2* Pattern 3* Pattern 4* Pattern 5 Pattern 6 Pattern 7 Pattern 8 * Chime patterns 1 to 4 are played only one time during the doorphone ringing time.
  • Page 265: Index

    Index Feature Guide...
  • Page 266 Index Numerics BV Resource [621] BV Total Recording Time [807] 1st Carrier Selection Code [359] BV —> Built-in Voice Message (BV) 2-way Recording into the VPS 3-level AA Assignment [540-549] 3-level Automated Attendant (AA) Call Duration Counter Start [204] 3-party Conference Call Forwarding (FWD) 5-party Conference Call Forwarding (FWD)/Do Not Disturb (DND)
  • Page 267 Index Common BV OGM Distinctive Ring Detection (DRD) [426] (New Zealand only) Common/Personal BV OGM Recording Time [215] Distinctive Ring Detection (DRD) for New Zealand Conference DND Override Conference Features DND Override [609] Conference Features—OVERVIEW DND Tone Conference Pattern [116] DND —>...
  • Page 268 Index External Feature Access (EFA) Incoming/Outgoing Call Selection for Printing [802] External Pager Access Tone [106] Installation Manual References Installing and Starting KX-TE Maintenance Console Intercept Routing Intercept Routing—No Answer (IRNA) Fault Recovery/Diagnostics Intercept Routing—No Dial FAX Connection [503] Intercept Time for Internal DISA [515] FAX Tone Detection [514] Intercom Call Feature Guide References...
  • Page 269 Index Operator/Manager Features Ring Tone Patterns Optional Device Features Ring Tone Patterns Sent from the Telephone Company (New Zealand Outgoing Message (OGM) for DISA/UCD only) Outside (CO) Line Access Ringback Tone Pattern [128] Outside (CO) Line Call Features Ringback Tones Outside (CO) Line Call Features—OVERVIEW Ringing Line Preference Outside (CO) Line Call Limitation...
  • Page 270 Index Terminated Hunting Time Service Time Service Start Time [007] Time Service Switching Mode [006] Timed Reminder Toll Restriction (TRS) Toll Restriction (TRS) Features Toll Restriction (TRS) Override by Account Code Tones/Ring Tones Transfer Recall Transfer Recall Time [201] Transferring Features TRS Check after Answering [966] TRS Check for * and # [125] TRS Check Time after Answering [967]...
  • Page 271 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © 2004 Panasonic Communications Co., Ltd. All Rights Reserved.

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  • HASSAN ISHAQ Jun 01, 2016 02:11:
    Please provide the portal address to download a Programmin​g manual for TEM824.
    Em​ail : hassanisha​q@essarabi​a.com