STATION USER GUIDE Digital Business System 44-Series Key Telephones Please read these instructions completely before using this unit. (Supports DBS, and 824) Section 755 Issued April 2000 Panasonic Panasonic Panasonic Panasonic ® ® ® ®...
However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.
Preface The Station User Guide is for anyone who uses a Panasonic 44-Series digital telephone in conjunction with the Panasonic DBS. The DBS (Digital Business System) is a telephone system that provides you with a powerful set of features for handling calls.
• References to the telephone keypad are printed using bold, uppercase characters, for example: Press HOLD. For More Information For more information about features available with Panasonic DBS systems and digital phones, contact your system administrator or DBS dealer, or refer to the Panasonic publication Feature Operation (Section 700).
1. Understanding Your Phone 1. Understanding Your Phone Becoming familiar with your Panasonic 44-Series digital phone will enable you to effectively use its call-handling features. Note: Some features may not be available on your phone. For instance, the following features of 44-Series phones require DBS software version CPC- AII/B v.
Non-Display Phones Non-display phones, such as the model shown in Figure 1, do not have an LCD display. Table 1 on page 9 describes the features that are typical of non- display phones. Figure 1. Non-display 44-Series phone DIGITAL BUSINESS SYSTEM G H I PR S TU V...
1. Understanding Your Phone Table 1. Non-display phone features Feature Message Waiting Indica- Indicates that you have a message. PROG Key Used to program Flexible Function (FF) and one- touch keys and to adjust ringer volume. Depending on the setup of your system, may also be used to transfer calls.
Small-Display Phones Small-display phones, such as the model in Figure 2, have a display containing two lines of text. Table 2 on page 11 describes the features that are typical of small-display phones. Note: Certain features of the small-display phone, such as items 3 -5 in Figure 2, require DBS software version CPC-AII/B v.
1. Understanding Your Phone Table 2. Small-display phone features Feature Message Waiting Indica- Indicates that you have a message. Display Displays information about the phone’s status, menus, dialing directories, and text message infor- mation. Mode Key Used to change display modes from default to speed dial or extension directory mode.
Feature Microphone Used to talk with another party without using the handset. Speaker Outputs tones and voice at your extension. Using the Soft Keys on a Small-Display Phone Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v.
1. Understanding Your Phone Using Speed Dial Directories 1. Press the MODE key one time. “SSD” and “PSD” appear on the second line of the display. 2. Select System Speed Dial or Personal Speed Dial by pressing the soft key next to the desired item.
Using Variable Mode on a Small-Display Phone Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher. Variable Mode allows you to use the soft keys on your small-display phone to execute programmed system features when your phone is in the following call states: •...
1. Understanding Your Phone Large-Display Phones Phones such as the model in Figure 5 are distinguished by their large displays. Table 3 on page 16 describes the features that are typical of large display phones. Note: Certain features of the large-display phone, such as the Message key, require DBS software version CPC-AII/B v.
Soft Keys Used to make outside calls or to access call-handling features. MSG Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. CONF Key Used to establish conference calls, check FF and one-touch key settings, and scroll through messages.
1. Understanding Your Phone Feature VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. HOLD Key Used to hold calls, to retrieve held calls, and to com- plete FF key programming. Microphone Used to talk with another party without using the handset.
Display Information Both large and small displays indicate the status of the phone. Display information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 6. Idle condition (default display) Small Display 10:40 MAR 17...
1. Understanding Your Phone Large Display 10:40 MAR 17 Number of 3 Msg Carter messages PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP Figure 8. Reminder alarm Small Display 10:40 MAR 17 Alarm time Alarm12:30PM Large Display 10:40 MAR 17 Alarm time Alarm 12:30PM ((.)) PERSONAL DIAL SYSTEM DIAL...
Large Display 10:40 MAR 17 Absence In Meeting message PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP Figure 10. Incoming outside call Small Display Incoming outside Incoming call Brandy Large Display Incoming outside Incoming call Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP Figure 11.
1. Understanding Your Phone Large Display Outside call CO TALK in progress Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION HELP Figure 12. Internal calling in use Small Display Intercom call Talk Brandy Large Display Intercom call Talk Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION...
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2. Setting Up Your Phone Use the procedures in this chapter to adjust the volume and display contrast of your digital phone, and to assign call handling features to FF (flexible function) keys. This chapter covers the following topics: Topic Volume and Display Settings FF Keys Setting Up Personal Speed Dialing...
Volume and Display Settings Adjusting Sound Volumes You can adjust the volume of the following while they are in use by pressing the VOL key: • Ringer • Speaker • Handset Adjusting the Ringing Volume When your phone is idle, you can adjust its ring volume using the following steps: 1.
2. Setting Up Your Phone FF Keys FF (Flexible Function) keys are located immediately above the keypad on your phone. They are distinguished by the indicator lights on them. You can set up FF keys to initiate system features, assign specific extension numbers, or to store digits that are frequently dialed.
These keys cannot be reassigned except by the system administrator or DBS dealer. Setting Up Personal Speed Dialing Your telephone provides several ways to assign and use personal speed dialing. The most efficient way is to assign frequently called numbers to your phone’s one-touch or soft keys.
2. Setting Up Your Phone Note: Non-display and small-display phones have 10 one-touch keys, which are located alongside the PROG and CONF keys on non-display and small- display phones. Large-display phones have 10 “soft” keys instead of one- touch keys. Soft keys are located along each side of the display. One-touch and soft keys are numbered as follows: Figure 13.
For example: Corresponds to personal speed dial bin . . . One-touch or soft key . . . 10 PSD systems 90 or 900 91 or 901 92 or 902 etc. *A maximum of ten PSD numbers can be assigned to the one-touch keys on a small-display or non-display phone.
2. Setting Up Your Phone Note: You can insert the following characters into the number: To insert a . . . a. CONF Outside line access code b. Dial the access code (9 or 1-6). Notes: • Each PSD should begin with an outside line access code.
Clearing a PSD Number From a One-Touch or Soft Key 1. Pick up the handset or press ON/OFF. 2. Press PROG. 3. Press the desired one-touch or soft key. 4. Press HOLD. 5. Replace the handset or press ON/OFF. Assigning Names to PSD Numbers After assigning a PSD Number to a one-touch or soft key, you can assign a name such as “Home”, etc., to the key.
2. Setting Up Your Phone 10. When the name is complete, press FLASH. 11. Press HOLD. Note: To enter more names, repeat steps 4-10. DBS-32-755 Issued April 2000...
Table 4. Speed dial alphabet entry Press this This many To enter: key: times: To enter: 1, 3, 4, or 6 1 or 4 3 or 6 2 or 5 space 1 or 4 Issued April 2000 2. Setting Up Your Phone Press this This many key:...
2. Setting Up Your Phone Clearing Out a Name Assigned To a PSD Key Note: You will need to know the PSD bin number for the key in order to clear out an assigned name. To check the bin number for a key, see “Checking PSD Numbers”...
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3. Placing Outside Calls 3. Placing Outside Calls Your digital phone, in conjunction with the DBS, provides several ways for you to place outside calls. This chapter covers the following topics: Topic Making Calls Using Speed Dialing Redialing Outside Numbers DBS-32-755 35 Issued April 2000 Page...
2. Access an outside line. 3. Dial the PBX access code (see your system administrator or dealer for the code). 4. When you hear the outside line dial tone, dial the telephone number. Issued April 2000 3. Placing Outside Calls...
3. Placing Outside Calls Having an Open Line Call You Back If all outside lines are busy, you can have the DBS notify you when an outside line is available. 1. Pick up the handset or press ON/OFF. 2. Attempt to access an outside line. 3.
programmed from the attendant’s phone. Once programmed, they are available for everyone to use. A maximum of 90, 200, or 500 SSD numbers are allowed, depending on the system. SSD numbers are assigned to speed dial bins as follows: Maximum SSD Numbers Speed Dial Bins 00-89...
3. Placing Outside Calls 3. Pick up the handset or press ON/OFF. 4. If necessary, access an outside line. 5. Press the soft key next to the desired SSD number to initiate dialing. Dialing an SSD Number Using the Soft Keys on a Large Display Phone 1.
Checking SSD Numbers Using the Soft Keys 1. Scroll through the System Speed Dial directory until the desired SSD name is displayed. 2. Pick up the handset or press ON/OFF. 3. Press CONF. 4. Press the soft key next to the SSD entry. The SSD number appears on the display.
3. Placing Outside Calls Redialing Outside Numbers Redialing 1. Pick up the handset or press ON/OFF. 2. Access an outside line. 3. Press REDIAL. The phone dials the last outside number dialed. Auto-Redial Some systems allow the last number dialed (either outside or inside call) to be redialed simply by pressing the REDIAL key.
3. Placing Outside Calls 3. Press *. 4. Replace the handset or press ON/OFF. Redialing a Saved Number 1. Access an outside line. 2. Press AUTO. 3. Press *. Issued April 2000 DBS-32-755...
4. Answering Calls Calls can reach your digital phone from several different sources, and can be handled in a variety of ways. This chapter covers the following topics: Topic Picking Up Calls Holding Calls Using Call Park Transferring Calls DBS-32-755 Issued April 2000 Page...
Picking Up Calls To answer various types of calls, use the following procedures. 1. Pick up the handset or press ON/OFF. 2. Do one of the following: To answer . . . Do the following . . . A call ringing at someone Press the flashing FF key.
4. Answering Calls Answering Two Calls 1. Press HOLD to put the first call on hold. 2. Press the green flashing FF key for the second call. 3. Press HOLD to put the second call on hold. 4. Press the green flashing FF key to return to the first call. Notes: •...
Picking Up Calls Parked by the Attendant 1. Pick up the handset or press ON/OFF. 2. Dial 76. 3. Dial the appropriate system park number (00-09). Parking Calls from an Extension 1. Press HOLD during an outside call. 2. Dial 75. 3.
4. Answering Calls • Press PROG and then replace the handset or press ON/OFF. Unscreened Transfers Note: This feature requires system programming or a specific DBS configuration, and may not be available. For information, see your system administrator or DBS dealer. In an unscreened transfer, you do not announce the call to the person receiving the transfer.
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5. Communicating Within Your Office The DBS provides a variety of features for handling calls within your office. This chapter covers the following topics: Topic Calling Other Extensions Paging Using Call Forwarding Using Call Waiting Using Callback Messages Using Do-Not-Disturb Using Absence Messages Announcing to Busy Extensions Breaking Into a Call...
5. Communicating Within Your Office Calling Other Extensions Making Internal Calls 1. Pick up the handset or press ON/OFF. 2. Dial the desired extension, or dial 0 for the operator. Switching Between Tone and Voice Calling A voice call to another extension performs like an intercom call in that it is connected immediately, without making the called extension ring.
5. Communicating Within Your Office 4. Do one of the following: If . . . You want to end the page Replace the handset or press ON/OFF. Note: To avoid an abrupt “hang-up” sound, press FLASH before replacing the handset. You want to get a response from some- Do not hang up;...
5. Communicating Within Your Office To forward . . . Dial . . . Calls to an outside line Press AUTO and dial the appropriate speed dial number. Note: To forward to an outside number, you must first assign 720, 721, Note: When forwarding with 723, you the outside number (including 722, or 724...
5. Communicating Within Your Office Cancelling Call Forwarding 1. Pick up the handset or press ON/OFF. 2. Dial 72. 3. Replace the handset or press ON/OFF. Using Call Waiting Call waiting allows you to send a tone and an optional text message to a busy extension.
5. Communicating Within Your Office • You cannot send a call waiting message to an extension that has an Absence Message or Do-Not-Disturb registered. Answering Call Waiting 1. Do one of the following: If . . . You want to answer the call Press the Talkback key.
5. Communicating Within Your Office The camp-on feature alerts you when a busy extension is free. 1. Pick up the handset or press ON/OFF. 2. Dial the extension number. 3. When you hear a busy tone, press 3. 4. When you hear a ringing tone, replace the handset or press ON/OFF. Your extension rings when the busy extension becomes free.
5. Communicating Within Your Office Using Callback Messages Your phone’s message indicator lamp flashes when a message has been received. This can be either a callback message from another extension or, if your system uses voice mail, a voice message. The display also indicates that a message has been received.
5. Communicating Within Your Office Note 2: On the large-display phone, you can also use the MSG key to respond to callback messages (requires DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher). DBS-32-755 Issued April 2000...
5. Communicating Within Your Office Scrolling Through Messages 1. Pick up the handset or press ON/OFF. 2. Press CONF twice to view the next message. 3. Press # to scroll through messages. 4. Press ON/OFF. Using Do-Not-Disturb Use DND (Do-Not-Disturb) to temporarily stop calls from coming to your extension.
This feature (also known as Off-Hook Voice Announcement) allows you to make an announcement to a busy extension. • If the called party is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to.
5. Communicating Within Your Office Your voice is heard on the extension, not on the other line. Answering an Announcement To answer an announcement, you may use the Talkback* key to speak to the announcing party or you may send a text message. *The Talkback key is an FF key that has been assigned to the Talkback function.
5. Communicating Within Your Office • Text messages can only be sent to callers within your facility. • The caller must have a display phone to receive the text message. • Text messages can be changed by your DBS administrator or dealer. Transferring Calls with an Announcement Note: This feature requires system programming or a specific DBS configuration, and may not be available.
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6. Using Additional Features The DBS provides a variety of features you can use in your daily work. This chapter covers the following topics: Topic Using the Mute Key Using Off-Hook Monitor Locking Your Extension Switching Between Pulse and Tone Calling Making Conference Calls Using a Headset Controlling Internal Dial Tone...
Using the Mute Key You can use the MUTE key on your phone to mute the handset or microphone so that the party on the other end cannot hear you. The Mute indicator flashes when using handset mute, and lights steadily when the microphone is muted.
6. Using Additional Features If your extension is locked, this step unlocks it. If your extension is unlocked, this step locks it. 4. Press ON/OFF. Note: On a large-display phone, you can lock your extension by pressing the Lockout soft key while in the Function Menu, dialing the 4-digit lockout code, then pressing ON/OFF.
Dropping Out of a Conference Call To drop out of a conference call, hang up or press FLASH or ON/OFF. Using a Headset When headset mode is turned on, you can use a headset attached to your phone. When headset mode is turned off, the headset is inoperative. 1.
3. Press ON/OFF. Using Caller ID When the Caller ID (CID) feature is activated, your display telephone can display CID information as incoming calls ring at your extension. You have access to previous call information via the Caller ID Call Log feature.
Whenever a Caller ID call rings your phone, the following information appears on the phone display. Figure 15. Example of a Caller ID display. 404-555-5512 First line: calling number (7 or 10 digits) ABC COMPANY Second line: calling name (up to 15 characters) (Optional, depending on Caller ID format) Once Caller ID information is received, it can be transmitted along with the call to another phone through call transfer, call forwarding, etc.
6. Using Additional Features Call Log Format for Small-Display Phones To view the call log, press the Call Log key. To view the next call in the log, press the # key. To view the previous call in the log, press the * key. In addition to viewing the calling number information by pressing the Call Log Key, you can view the detailed information on each entry by pressing the CONF key.
Figure 19. Call log format for small-display phone--routing information Fourth Level DIRECT of Call Log 404-555-1212 Information 5. To return to the first level of call information, press the CONF key. Other call log entries can be viewed by pressing the * or # key. A “<“ appears beside the oldest entry in the log.
6. Using Additional Features Press the soft key next to the desired entry to view the details of a particular call. Figure 21. Call Log format for large-display phone--detailed call information Number of last entry viewed through 404-555-0001 top display ABC COMPANY Name of last entry viewed through top display...
5. Press AUTO. 6. Enter the voice mail extension number and a password (if necessary.) Some Panasonic Voice Mail systems may require a # at the end. For example, if your voice mail number is 500 and you are not using a...
6. Using Additional Features Using a Voice Mail Access Key When the VM key flashes, press it to connect to your mailbox. Using the MSG Key for Voice Mail Access You can use the MSG key on the large-display phone (VB-44225) to retrieve a voice message.
Note: The length of the voice mail number and the special codes cannot exceed 6 digits (8 digits on some systems). 7. Press HOLD. Using a Voice Mail Transfer Key 1. When a call arrives and the caller wishes to leave a voice message for another individual, press the voice mail transfer key.
Appendix A. Dial Code List This appendix contains a summary of the most commonly used dial codes. You can use many of these codes to program functions into FF keys. Note: Some of these functions may not be available in the version of the DBS you have.
Table 5. Dial Code Table Function Dial Code Absence Message Set Specific message: message number (0- 9) + time/date Absence Message Cancel Account Codes Unverified Account Codes #7 or AUTO + # Verified Account Codes Alarm Set/Cancel Specific time: hour (01-12); minutes (00-59);...
Function Dial Code Call Waiting Note: You can assign this feature as an “Any Key.” See “Any Key Assign- ment” on page 76. Conference CONF Dial Tone On/Off DND Set/Cancel Direct Pick-Up 79 + extension number Extension Call Extension number Extension Park Pick-up 76 + extension number Flash...
Function Dial Code Page Call #00 - #07 Personal Speed Dial AUTO (90-99 or 900-909)) Pooled Trunk Access 9 or 81-86 Privacy Release CONF Redial REDIAL Release Key Assignment Station Lockout Off/On 74 + 4-digit lockout code (optional) System Speed Dial AUTO + (00-89 or 000-199) Save Dial Access AUTO + *...
cancelling ... 53 Absence messages setting up ... 51 cancelling ... 59 using ... 51 setting up ... 58 Call waiting ... 53 using ... 58 Callback messages ... 56 Access groups, outside line ... 36 cancelling ... 56 Adjusting scrolling through ...