Panasonic KX-TES824 User Manual
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Panasonic KX-TES824 User Manual

Advanced hybrid system
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See also: Feature Manual , Installation Manual
Advanced Hybrid System

User Manual

KX-TES824
KX-TEM824
Model
Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TES824/KX-TEM824: Version 3.0

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  • Page 1: User Manual

    Advanced Hybrid System User Manual KX-TES824 KX-TEM824 Model Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. KX-TES824/KX-TEM824: Version 3.0...
  • Page 2 Advanced Hybrid System 3-level Automated Attendant A caller can be directed to the desired party This PBX supports the connection of Panasonic simply by pressing a single-digit number as proprietary telephones (PTs), Direct Station directed by the 3-level DISA outgoing Selection (DSS) Consoles, and single line messages (OGMs).

  • Page 3: Important Notice

    1.1.1 Before Operating a Telephone Easy Operation Fixed Line SMS Terminal Support A Panasonic telephone that is equipped This PBX can route incoming calls sent with a Navigator Key and a display helps from a Short Message Service (SMS) centre you to access various features easily.

  • Page 4: Important Information

    UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE. • WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION.
  • Page 5 Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...
  • Page 6 Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service Centre. •...
  • Page 7 Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) • This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis.
  • Page 8 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

  • Page 9: Table Of Contents

    Table of Contents Operation ....................11 Before Operating a Telephone ..................12 1.1.1 Before Operating a Telephone..................12 Making Calls ........................20 1.2.1 Basic Calling........................20 1.2.2 Easy Dialling........................25 1.2.3 Redialling ......................... 29 1.2.4 When the Dialled Party is Busy or There is No Answer ........... 31 1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) ........
  • Page 10 1.8.3 If a Voice Processing System is Connected..............100 Using a Display Proprietary Telephone ..............107 1.9.1 Calling with the Incoming Call Log .................. 107 Operator/Manager Operation............. 113 Control Features ......................114 2.1.1 Locking Other Extensions (Remote Extension Lock) ............114 2.1.2 Switching the Time Service Mode (Time Service) ............115 2.1.3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) ....117 2.1.4...

  • Page 11: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 12: Before Operating A Telephone

    "4.3.1 Identifying Tones" (Appendix). Display In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.
  • Page 13 1.1 Before Operating a Telephone Your Extension Number If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2 Changing Personal Settings Using Programming Mode".
  • Page 14 1.1 Before Operating a Telephone Go off-hook by doing any of the Press the Call button on the following: Doorphone. • Lift the handset. • Press the SP-PHONE button. • Press the MONITOR button. (To start talking, lift the handset.) Go on-hook by doing any of the Press the Recall/hookswitch briefly.
  • Page 15 When You Use a Panasonic Proprietary Telephone If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.
  • Page 16 1.1 Before Operating a Telephone CONF (Conference): VOICE CALL: Used to establish a 3-party or 5-party Used to answer an intercom call conference call. automatically. FWD/DND (Call Forwarding/Do Not PROGRAM: Disturb): Used to enter and exit programming Used to set the FWD or DND feature for mode.
  • Page 17 1.1 Before Operating a Telephone Customised Button Function Log-in/Log-out Used to switch between Log-in and Log-out status. Extension Lock Used to remotely lock or unlock another extension. Used to change the time service mode to day mode. Night Used to change the time service mode to night mode. Lunch Used to change the time service mode to lunch mode.
  • Page 18 1.1 Before Operating a Telephone How to Follow the Steps An example system operation procedure is shown below. Calling Other Extensions Feature title To call another extension (Intercom Call) PT/SLT Operation steps (DSS) Icons and meanings are explained in extension no. "Icon Descriptions".
  • Page 19 1.1 Before Operating a Telephone Connection Example This diagram shows devices that can be connected. Telephone Company Computer Doorphone Door Opener/Doorbell/ Batteries Door Chime External audio source (radio, CD player, etc.) Computer Printer Paging system Computer (loudspeaker, amplifier and speaker, etc.) Fax/Telephone Answering Machine DSS Console...

  • Page 20: Making Calls

    1.2 Making Calls Making Calls 1.2.1 Basic Calling – Calling Other Extensions – Calling an Outside Party – Using an Account Code (Account Code Entry) Calling Other Extensions To call another extension (Intercom Call) PT/SLT (DSS) extension no. Off-hook. Press DSS or dial Talk.
  • Page 21 1.2 Making Calls To call the operator (Operator Call) You can easily call the extension assigned as the operator extension. PT/SLT Enter 0 or 9. Off-hook. • The default operator call number varies depending on your country/area. For more details, consult your dealer. Calling an Outside Party There are 4 methods of seizing an outside (CO) line.
  • Page 22 1.2 Making Calls To select an idle outside (CO) line in the specified outside (CO) line group automatically (Outside (CO) Line Group Access) PT/SLT (G-CO) outside phone no. outside (CO) line group no. Off-hook. Press G-CO or dial outside Dial outside phone Talk.
  • Page 23 • If you use a Panasonic display proprietary telephone (PT), the call charge (if enabled), system speed dialling name (if stored, on a System Speed Dialling call), and call duration can be displayed alternately by pressing the CO button whose indicator is green.
  • Page 24 Ask your manager or dealer about your telephone's mode. • A Panasonic PT user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.

  • Page 25: Easy Dialling

    1.2 Making Calls 1.2.2 Easy Dialling There are several convenient methods of storing and dialling frequently used phone numbers. – Using a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...
  • Page 26 1.2 Making Calls Using Numbers Stored at Your Extension (Personal Speed Dialling) You can store up to 10 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling. To store a phone number PT/SLT personal speed desired...
  • Page 27 1.2 Making Calls Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using preprogrammed speed dialling numbers (max. 100 codes) stored in the PBX. Ask your manager or dealer about the stored speed dialling numbers. PT/SLT system speed dialling no.
  • Page 28 1.2 Making Calls To set/cancel C.Tone Cancel Off-hook. On-hook. Enter 74. Enter 1 to set Enter #. or 0 to cancel. You can enter "0" instead of "#". To dial Off-hook. • To call another party, dial the desired party's phone number before the preprogrammed number is dialled.

  • Page 29: Redialling

    1.2 Making Calls 1.2.3 Redialling Redial features make it easy to make consecutive calls to the same outside party. – Redialling the Last Outside Number You Dialled (Last Number Redial) – Saving an Outside Phone Number for Redialling (Saved Number Redial) •...
  • Page 30 1.2 Making Calls • * Enter "80" or "###" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming. • Pressing the REDIAL button after dialling a telephone number or during a conversation will disconnect the current call and redial the stored number. Saving an Outside Phone Number for Redialling (Saved Number Redial) The saved number remains available until another number is stored.

  • Page 31: When The Dialled Party Is Busy Or There Is No Answer

    1.2 Making Calls 1.2.4 When the Dialled Party is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy [Camp-on]) – Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) – Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) –...
  • Page 32 1.2 Making Calls To answer a callback ring set for a busy outside (CO) line PT/SLT While hearing a callback ring outside phone no. D.Tone Off-hook. Dial outside phone Talk. number. • If you do not answer the callback ring within 10 seconds (4 rings), this feature will be cancelled.
  • Page 33 1.2 Making Calls Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) Leaving a Message Waiting Indication Message/Ringer Lamp When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
  • Page 34 1.2 Making Calls To cancel a message waiting indication using the MESSAGE button desired extension no. C.Tone Off-hook. Dial desired Press MESSAGE 2 times. On-hook. extension number. Calling Back a Caller Who Left an Indication To check a received message and call back Display PT While on-hook D.Tone...
  • Page 35 1.2 Making Calls To cancel all message waiting indications left at another extension extension no. C.Tone D.Tone Off-hook. Enter 70. Dial extension number. Enter #. On-hook. Enter 3. To lock/unlock message waiting indications PT/SLT lock code lock code Lock C.Tone Unlock lock code Off-hook.
  • Page 36 1.2 Making Calls • You can lock message waiting indications so that other extensions cannot confirm, call back, or clear message waiting indications left at your extension (Message Waiting for Another Extension Lock). The operator or manager can cancel this feature for all extensions (Extension Lock—CANCEL ALL).
  • Page 37 1.2 Making Calls To join an intercom call PT/SLT While hearing a busy tone C.Tone (Optional) Enter 3. Talk. A 3-party conference call is now established. To disconnect one party and talk with another when one of the parties is an outside party (CO) Press CO or Talk.
  • Page 38 1.2 Making Calls PT/SLT While hearing the DND tone R.B.Tone Talk. Enter 2. • If you hear the DND tone, enter "2", and then hear a busy tone, the called extension is busy. You can use the Automatic Callback Busy feature. User Manual...

  • Page 39: Switching The Calling Method (Alternate Calling-Ring/Voice)

    1.2 Making Calls 1.2.5 Switching the Calling Method (Alternate Calling—Ring/ Voice) Extension users can choose whether to be alerted to Ring incoming calls by ringing or by the caller's voice. Ring Hello The calling extension can override this choice and use the alternate method.

  • Page 40: Using Your Calling Privileges At Another Extension (Walking Cos)

    1.2 Making Calls 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS) You can use your calling privileges (class of service [COS]) at another extension, to override calling restrictions that have been set at that extension. To use this feature, a preprogrammed extension password is required.

  • Page 41: Accessing Another Party Directly From Outside (Direct Inward System Access [Disa])

    1.2 Making Calls 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) When an outside caller dials a specified telephone number of the PBX, a prerecorded Direct Inward System Access (DISA) outgoing message (OGM) can greet the caller and give information about how Call to access an extension.
  • Page 42 1.2 Making Calls To call an outside party From an Outside Telephone In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA OGM (or one short beep) Off-hook. Dial DISA Dial outside phone phone number. number. Seize an outside (CO) line before dialling the outside phone number.
  • Page 43 1.2 Making Calls • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 44: Receiving Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the call on the preferred line. (Default: Ringing line is selected.) ·...

  • Page 45: Answering Hands-Free (Hands-Free Answerback)

    1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can set your proprietary telephone (PT) to answer incoming intercom calls without going off-hook. When an intercom call arrives, you will hear the caller talking without the phone ringing. No SLT To set/cancel While on-hook Press AUTO ANS/MUTE.

  • Page 46: Answering A Call Ringing At Another Telephone (Call Pickup)

    1.3 Receiving Calls 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Preventing Other People from Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) Without leaving your desk, you can answer an incoming call that is ringing at another extension or your extension group, or that was received by a preprogrammed Telephone Answering Machine (TAM) extension from your phone.
  • Page 47 1.3 Receiving Calls Preventing Other People from Picking Up Your Calls (Call Pickup Deny) You can prevent other extension users from picking up your calls. PT/SLT Prevent C.Tone Allow Off-hook. Enter 72. Enter 1 to prevent Enter #. On-hook. or 0 to allow. An SLT user can enter "0"...

  • Page 48: During A Conversation

    1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension within the PBX – Transferring to an Outside Destination Transferring to an Extension within the PBX You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer).
  • Page 49 1.4 During a Conversation • * You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Call Hold feature number: – Plan 1: 20 (United Kingdom/New Zealand: 50) –...

  • Page 50: Holding A Call

    1.4 During a Conversation 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.
  • Page 51 1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT At the holding extension (Call Hold Retrieve) (CO) Talk. Press flashing CO or INTERCOM. Or press Recall/hookswitch. If the handset has been replaced, just go off-hook. (SLT only, excluding an SLT in parallel with a PT) To retrieve an outside (CO) line call put on hold (General Call Hold) by another extension (CO)
  • Page 52 1.4 During a Conversation • You may have to enter the Call Hold feature number after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Call Hold feature number: – Plan 1: 20 (United Kingdom/New Zealand: 50) –...
  • Page 53 1.4 During a Conversation To retrieve (Call Park Retrieve) PT/SLT stored parking zone no. C.Tone Off-hook. Enter 52. Dial stored parking Talk. zone number (0 – 9) . • Enter "#22" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming.

  • Page 54: Talking To 2 Parties Alternately (Call Splitting)

    1.4 During a Conversation 1.4.3 Talking to 2 Parties Alternately (Call Splitting) When talking to one party with another party on hold, you can switch between the 2 parties. During a conversation (CO) C.Tone Talk to the Press HOLD. Press CO or Press HOLD.

  • Page 55: Answering Call Waiting

    1.4 During a Conversation 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone is heard through the speaker or handset when either an outside (CO) line call is received, or another extension is letting you know that a call is waiting.
  • Page 56 1.4 During a Conversation To hold the current call and then talk to the new party While hearing a call waiting tone (CO) Press HOLD. Press CO or Talk to the INTERCOM. new party. Disregard this step if both parties are extensions. While hearing a call waiting tone C.Tone &...
  • Page 57 1.4 During a Conversation Customising Your Phone • 3.1.2 Changing Personal Settings Using Programming Mode—Call Waiting Tone Type Selection 15 s Default (Tone 1) Special Tones (Tone 2) Answering Call Waiting from the Telephone Company Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line.

  • Page 58: Talking To Multiple Parties (Conference)

    1.4 During a Conversation 1.4.5 Talking to Multiple Parties (Conference) – Adding a Third Party During a Conversation (3-party Conference) – Leaving a Conference Call (Unattended Conference) – Originating a 3-party to 5-party Conference Call (5-party Conference) Adding a Third Party During a Conversation (3-party Conference) You can add a third party to your conversation.
  • Page 59 1.4 During a Conversation To put the third party on hold and talk to the original party Press Recall/hookswitch. Talk. To leave a 3-party conference call PT/SLT When you are talking with 2 extensions or one extension and one outside party The other 2 parties can continue their conversation.
  • Page 60 1.4 During a Conversation To leave a conference call and establish an unattended conference call When you are talking with 2 outside parties Press CONF. To return while others are talking (CO) Press the CO flashing green at moderate speed. •...
  • Page 61 1.4 During a Conversation To establish a 5-party conference call To continue desired phone no. Off-hook. Talk. Enter 22 . Dial desired Press CONF. phone number. The current call is placed For an outside phone number, press the CO on hold in the parking zone button or seize an outside (CO) line before automatically.
  • Page 62 1.4 During a Conversation To disconnect a 5-party conference call At the original extension On-hook. • * Enter "#22 " when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming. • Only one 5-party conference call can be in progress at a time. •...

  • Page 63: Muting A Microphone (Microphone Mute)

    1.4 During a Conversation 1.4.6 Muting a Microphone (Microphone Mute) You can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker. No SLT To set/cancel Press MUTE. •...

  • Page 64: Using The Headset (Headset Operation)

    1.4 During a Conversation 1.4.7 Using the Headset (Headset Operation) Connecting an optional headset allows for hands-free conversations. This feature is also known as Handset/Headset Selection. No SLT To talk using the headset Press SP-PHONE. User Manual...

  • Page 65: Talking To Another Party Without Lifting The Handset (Hands-Free Operation)

    1.4 During a Conversation 1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation) You can have a conversation in hands-free mode using the SP-PHONE button. No SLT To switch from the handset to hands-free mode During a conversation using the handset Press SP-PHONE.

  • Page 66: Changing The Dialling Mode (Pulse To Tone Conversion)

    1.4 During a Conversation 1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion) If you are using a pulse-type outside (CO) line, you can temporarily change the dialling mode from pulse to tone to access computer telephone services that require tone dialling such as Voice Mail. PT/SLT phone no.

  • Page 67: Before Leaving Your Desk

    1.5 Before Leaving Your Desk Before Leaving Your Desk 1.5.1 Forwarding Your Calls (Call Forwarding [FWD]) Call FWD to Outside party FWD destination Call Extension Extension You can have your incoming calls forwarded to a specified destination. The following methods are available: All Calls: All calls are forwarded to a specified extension regardless of the status of your extension.
  • Page 68 1.5 Before Leaving Your Desk To set/cancel PT/SLT Cancel destination All Calls extension no. Busy/No Answer Off-hook. Press FWD/DND Enter required number. Dial destination extension or enter 71. number. For "Cancel", go on-hook, directly after entering "0#". (Max. 32 digits) outside outside (CO) phone no.
  • Page 69 1.5 Before Leaving Your Desk • The FWD/DND button light shows the current status as follows: Off: Neither feature is set. Red on: Do Not Disturb (DND) mode Flashing red slowly: FWD mode • If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook.

  • Page 70: Showing A Message On The Caller's Telephone Display (Absent Message)

    If you are unable to answer calls, you can select a brief message that will be shown on the displays of Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT every time you go off-hook.
  • Page 71 1.5 Before Leaving Your Desk To confirm Display PT Off-hook. • * The date order varies depending on your country/area. • Enter the desired value in the "%" positions. You must enter the number of digits represented by the number of "%" symbols. User Manual...

  • Page 72: Preventing Other People From Using Your Telephone (Extension Lock)

    1.5 Before Leaving Your Desk 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) You can lock your extension so that outside (CO) line calls cannot be made. This can be useful to prevent other people from making inappropriate calls using your extension. This feature is also known as Electronic Station Lockout.

  • Page 73: Leaving A Group (Log-In/Log-Out)

    1.5 Before Leaving Your Desk 1.5.4 Leaving a Group (Log-in/Log-out) You can change your status in an extension group. When you log out, incoming calls to the group will not ring at your extension. When you log back in, calls will again ring at your Log-out Call extension.

  • Page 74: Using Voice Messaging (Built-In Voice Message [Bv])

    1.5 Before Leaving Your Desk 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) – Recording, Playing, or Erasing Personal BV Outgoing Messages – Forwarding Your Calls to Built-in Voice Message – Leaving, Playing, or Erasing Voice Messages Call Operator/Manager Direct to Common Message Area Outside party Common BV OGM...
  • Page 75 1.5 Before Leaving Your Desk button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left. You can also perform the following operations: • You can record, play, or erase a personal BV OGM for your personal message area. •...
  • Page 76 1.5 Before Leaving Your Desk To play back PT/SLT C.Tone C.Tone Off-hook. Enter 723. Enter 2. Enter #. Confirm On-hook. the message. An SLT user can enter "0" instead of "#". To erase PT/SLT C.Tone Off-hook. Enter #. On-hook. Enter 723. Enter 0.
  • Page 77 1.5 Before Leaving Your Desk Forwarding Your Calls to Built-in Voice Message To set/cancel PT/SLT Cancel All Calls Busy/No Answer Off-hook. Press FWD/DND Enter 725. Enter required number. or enter 71. For "Cancel", go on-hook directly after entering "0#". C.Tone On-hook.
  • Page 78 1.5 Before Leaving Your Desk Leaving, Playing, or Erasing Voice Messages To leave a voice message in a user's personal message area From an Outside Telephone/PT/SLT desired phone no. Personal BV OGM & C.Tone Off-hook. Record a On-hook. Dial desired phone number to access message.
  • Page 79 1.5 Before Leaving Your Desk To leave a voice message using Direct Message PT/SLT another extension no. Off-hook. Enter 725. Enter 1. Enter #. Dial another extension number. An SLT user can enter "0" instead of "#". C.Tone Record a On-hook.
  • Page 80 1.5 Before Leaving Your Desk To play back all voice messages in a voice message area PT/SLT C.Tone Off-hook. Enter 725. Enter 2. Enter #. Listen to the messages. The messages are played An SLT user can enter "0" in the recorded order. instead of "#".
  • Page 81 1.5 Before Leaving Your Desk To play back and/or erase voice messages from an outside telephone From an Outside Telephone desired voice message phone no. access code DISA OGM or C.Tone Personal/Common BV OGM Off-hook. Dial desired phone Enter voice message access Listen to the messages.
  • Page 82 1.5 Before Leaving Your Desk • Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while recording a voice message. • If you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds.

  • Page 83: Making/Answering A Paging Announcement

    1.6 Making/Answering a Paging Announcement Making/Answering a Paging Announcement 1.6.1 Paging – Paging – Paging and then Transferring a Call Paging You can make a paging announcement to several people at once. Your paging announcement can be heard through an external speaker and through the built-in speakers of proprietary telephones (PTs). An extension user can answer your paging announcement and establish an intercom call.
  • Page 84 1.6 Making/Answering a Paging Announcement Paging and then Transferring a Call You can transfer a call after making a paging announcement. PT/SLT During a conversation All Extensions extension Group – group no. C.Tone (Optional for External "External" only) All Extensions & External Announce.

  • Page 85: Answering/Denying A Paging Announcement

    1.6 Making/Answering a Paging Announcement 1.6.2 Answering/Denying a Paging Announcement You can answer a paging announcement from any extension. You can also set your proprietary telephone (PT) to not receive paging announcements. To answer PT/SLT C.Tone Off-hook. Talk. Enter 43. To refuse/accept paging announcements (Paging Deny) Refuse C.Tone...

  • Page 86: Setting The Telephone According To Your Needs

    1.7 Setting the Telephone According to Your Needs Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can set your telephone to ring at a set time, to remind you of a meeting, appointment, or as a wake-up call.
  • Page 87 1.7 Setting the Telephone According to Your Needs To stop the alarm PT/SLT D.Tone 3 Pressing any button on a PT also stops the alarm. Off-hook. To confirm Display PT D.Tone Off-hook. On-hook. Enter 76. Enter 3. Enter #. • The alarm rings for 30 seconds.

  • Page 88: Refusing Incoming Calls (Do Not Disturb [Dnd])

    1.7 Setting the Telephone According to Your Needs 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) You can set your telephone to prevent incoming calls from ringing at your telephone. This can be useful in situations where you do not want to be disturbed, for example during a meeting. To set/cancel PT/SLT C.Tone...

  • Page 89: Receiving Call Waiting

    1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting During a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (PT) or the handset of your single line telephone (SLT) (Default: Disable). To change the call waiting tone using your PT, refer to "3.1.2 Changing Personal Settings Using Programming Mode".

  • Page 90: Preventing Other People From Joining Your Conversation (Executive Busy Override Deny)

    1.7 Setting the Telephone According to Your Needs 1.7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) You can prevent other extension users from using the Executive Busy Override feature to join an ongoing call. PT/SLT Prevent C.Tone Allow Enter #.

  • Page 91: Turning On The Background Music (Bgm)

    1.7 Setting the Telephone According to Your Needs 1.7.5 Turning on the Background Music (BGM) You can listen to background music (BGM) through your telephone speaker while on-hook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again. No SLT To set/cancel While on-hook...

  • Page 92: Protecting Your Line Against Notification Tones (Data Line Security)

    1.7 Setting the Telephone According to Your Needs 1.7.6 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. Set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission.

  • Page 93: Checking The Time Service Mode

    1.7 Setting the Telephone According to Your Needs 1.7.7 Checking the Time Service Mode The PBX can be programmed to make and receive calls differently in day/night/ lunch modes. You can confirm the current time service mode (day, night, or lunch) on the display.

  • Page 94: Clearing Features Set At Your Extension (Extension Feature Clear)

    1.7 Setting the Telephone According to Your Needs 1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings. This feature is also known as Station Feature Clear or Station Programme Clear. Feature Value after Extension Feature Clear Absent Message...

  • Page 95: Monitoring A Room (Room Monitor)

    1.7 Setting the Telephone According to Your Needs 1.7.9 Monitoring a Room (Room Monitor) You can monitor a room through another proprietary telephone (PT), or monitor a door through a doorphone. The PT you want to monitor should be set in advance to allow monitoring. To set At the monitored telephone C.Tone...
  • Page 96 1.7 Setting the Telephone According to Your Needs To talk with a person in the monitored room Talk. Press AUTO ANS/MUTE or go off-hook. To cancel a monitor At the monitored telephone C.Tone On-hook. Off-hook. Enter 735. Enter 0. Enter #. To stop a monitor temporarily while on-hook At the monitored telephone Press the AUTO ANS/MUTE button...

  • Page 97: Using User-Supplied Equipment

    1.8 Using User-supplied Equipment Using User-supplied Equipment 1.8.1 If a Doorphone/Door Opener is Connected – Calling to and from a Doorphone (Doorphone Call) – Opening a Door (Door Open) Calling to and from a Doorphone (Doorphone Call) You can talk to a person at the door through the doorphone. The extensions that are permitted to be called when a visitor presses the Call button on a doorphone are determined through system programming.
  • Page 98 When using an optional 2-port doorphone card, select "1" and/or "3" (not "1" and/or "2") as the door opener number. • The door will stay open for a specified time period. • To keep the door open longer, enter "5" again using a Panasonic proprietary telephone (PT). User Manual...

  • Page 99: If A Host Pbx Is Connected

    1.8 Using User-supplied Equipment 1.8.2 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features such as Call Waiting offered by another PBX or a telephone company. This feature is only available during outside (CO) line calls.

  • Page 100: If A Voice Processing System Is Connected

    Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) If you cannot answer calls, you can set them to be forwarded to your mailbox in a Panasonic VPS that supports either Inband (DTMF) Integration (e.g., KX-TVM/KX-TVP series VPS) or APT Integration (e.g., KX- TVM50/KX-TVP50 VPS).
  • Page 101 1.8 Using User-supplied Equipment • If your PBX has a Panasonic VPS connected using Inband (DTMF) integration, your PBX automatically sends a special signal to the Voice Mail port before connecting the caller. To enable this feature, it may be necessary to set the signal format required by your VPS before setting the Call Forwarding (FWD) destination to Voice Mail as follows: –...
  • Page 102 1.8 Using User-supplied Equipment • If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook. To stop the button from flashing, go off- hook and enter "716#". Customising Your Phone •...
  • Page 103 1.8 Using User-supplied Equipment To set LCS While on-hook LCS password (Live Call Screening) Press Live Call Enter LCS password. Screening. To cancel LCS While on-hook (Live Call Screening) Press red Live Call Screening. User Manual...
  • Page 104 1.8 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be performed in hands-free mode. Hands-free Mode Private Mode During a conversation (Call Waiting Tone) Monitor No operation (Alert Tone) On-hook. Stop the Stop Monitor Answer monitor alert tone (Live Call Screening)
  • Page 105 1.8 Using User-supplied Equipment • The Live Call Screening (LCS) button light shows the feature status as follows: Off: LCS is off. Flashing green rapidly: An alert tone is ringing (Private mode only).* Flashing green slowly: Monitoring.* Red on: LCS is on. The Direct Station Selection (DSS) button light flashes red at moderate speed while an alert tone is ringing.
  • Page 106 1.8 Using User-supplied Equipment To record into another mailbox (2-way Transfer) During a conversation (DSS) (2-way Transfer) another extension no. Press DSS or dial Press 2-way another extension Transfer. number. To stop recording, press this button again. • The 2-way Record button light or 2-way Transfer button light shows the current status as follows: Off: Not recording.

  • Page 107: Using A Display Proprietary Telephone

    1.9 Using a Display Proprietary Telephone Using a Display Proprietary Telephone 1.9.1 Calling with the Incoming Call Log If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers.
  • Page 108 1.9 Using a Display Proprietary Telephone • New: Call records that have not previously been viewed Old: Call records that have previously been viewed Both new and old call records are stored in each personal and common area. To view caller information and call back a caller Display PT When the Caller ID Indication—Personal/Common button is lit <Display Example: KX-T7735>...
  • Page 109 1.9 Using a Display Proprietary Telephone To view caller information and play back an associated voice message in a voice message area Display PT While viewing caller information with an associated voice message (When the Message/Ringer Lamp or the MESSAGE button is lit) C.Tone Listen to the message.
  • Page 110 1.9 Using a Display Proprietary Telephone To erase all caller information in the personal area C.Tone Off-hook. On-hook. Enter 70 . Enter #. • Caller information with associated voice messages is not erased by this operation. • To erase all caller information in the common area, refer to "2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area—CLEAR ALL)".
  • Page 111 1.9 Using a Display Proprietary Telephone • New information of calls that you did not answer will be displayed first. • Information of answered calls is logged as old (already viewed) information. • A Caller ID Indication—Personal/Common button can be used to: –...
  • Page 112 1.9 Using a Display Proprietary Telephone User Manual...

  • Page 113: Operator/Manager Operation

    Section 2 Operator/Manager Operation This chapter shows the operator and the manager extension how to control the other extensions or the PBX. Your PBX supports one manager (extension jack 01) and one operator. User Manual...

  • Page 114: Control Features

    2.1 Control Features Control Features 2.1.1 Locking Other Extensions (Remote Extension Lock) The operator or manager can lock or unlock an extension. This feature is also known as Remote Station Lock Control. No SLT To lock/unlock (Extension Lock) Off-hook. Press Extension Lock. •...

  • Page 115: Switching The Time Service Mode (Time Service)

    2.1 Control Features 2.1.2 Switching the Time Service Mode (Time Service) The PBX can be programmed to make and receive calls differently in each time service mode (day, night, and lunch). The time service mode can be set to be changed manually (manual mode) or automatically at preprogrammed times (automatic mode) through system No SLT programming.
  • Page 116 2.1 Control Features • The Day, Night, and Lunch button lights show the current status as follows: Off: Not set Red on: Set • If lunch mode is set manually by entering "783#" while in automatic mode, the time service mode will not change automatically until you return to automatic mode by entering "780#".

  • Page 117: Setting An Alarm For Other Extensions (Remote Timed Reminder [Wake-Up Call])

    2.1 Control Features 2.1.3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) The operator or manager can remotely set or cancel the Timed Reminder feature for any extension. No SLT To set extension no. C.Tone & D.Tone Off-hook.
  • Page 118 2.1 Control Features To confirm Display PT extension no. C.Tone & D.Tone Off-hook. Enter 764. Dial extension Enter #. number. D.Tone Enter #. On-hook. Enter 763 . User Manual...

  • Page 119: Erasing All Caller Information In The Common Area (Incoming Call Log In The Common Area-Clear All)

    2.1 Control Features 2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area—CLEAR ALL) The operator or manager can erase all caller information logged in the common area. No SLT To erase C.Tone Off-hook. On-hook.

  • Page 120: Disregarding The Newest Call Or Overwriting The Oldest Call In The Common Area Call Log (301St Incoming Call Logged In The Common Area)

    2.1 Control Features 2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area) The call log in the common area can store up to 300 call records. The operator or manager can select how new calls are treated when this call log is full;...

  • Page 121: Recording, Playing, Or Erasing Common Bv Outgoing Messages

    2.1 Control Features 2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages If an optional voice message card is installed in the PBX, the operator or manager can record, play, or erase a common Built-in Voice Message (BV) outgoing message (OGM) in the common message area. When an outside (CO) line call is automatically directed to the common message area, or when a Direct Inward System Access (DISA) call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message.
  • Page 122 2.1 Control Features To erase PT/SLT common BV OGM no. C.Tone Off-hook. Dial common BV OGM On-hook. Enter 722. Enter 0. Enter #. number (01–24). An SLT user can enter "0" instead of "#". User Manual...

  • Page 123: Changing System Settings Using Programming Mode

    2.1 Control Features 2.1.7 Changing System Settings Using Programming Mode The operator or manager can set the following system features while in programming mode. No SLT To enter programming mode To programme To exit To continue programming input Press PROGRAM. Follow procedure.
  • Page 124 2.1 Control Features Setting Procedure Recording or Playing Outgoing Messages used by DISA, UCD, and 3-level AA X = 0 (To erase OGMs for Direct Inward System Access [DISA]/Uniform (Outgoing Message [OGM] for Call Distribution [UCD]): DISA/UCD)* DISA/UCD OGM (1–8) 1 (To record OGMs for DISA/UCD): DISA/UCD OGM (1–8) Record...
  • Page 125 2.1 Control Features • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Keeping your password secret.
  • Page 126 2.1 Control Features User Manual...

  • Page 127: Customising Your Phone & Pbx

    Section 3 Customising Your Phone & PBX This chapter shows you how to customise your proprietary telephone (PT) or PBX according to your needs. User Manual...

  • Page 128: Customising Your Phone (Personal Programming)

    3.1 Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise various features of your telephone, such as line preferences and customised buttons. Additionally, you can return all customised features to their default settings. •...

  • Page 129: Changing Personal Settings Using Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Changing Personal Settings Using Programming Mode You can perform the following while in programming mode: – Setting Features – Clearing Features – Confirming Your Own Extension Number (Self-extension Number Confirmation) Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customised setting.
  • Page 130 3.1 Customising Your Phone (Personal Programming) Item Programme Number Setting Ringing (Tone Call) How do you prefer to receive intercom calls? Directly—The party's voice is (Alternate Receiving—Ring/Voice) heard without ringing. Which call waiting tone do you prefer Tone 1 for intercom/outside (CO) line calls? (Call Waiting Tone Type Selection) Tone 2 You can monitor the message...
  • Page 131 3.1 Customising Your Phone (Personal Programming) To return features to default (Personal Programming Data Reset) Press PROGRAM. Press PROGRAM. Enter # . Press STORE. Confirming Your Own Extension Number (Self-extension Number Confirmation) You can confirm your jack and extension number. Display PT Press PROGRAM.

  • Page 132: Customising The Buttons

    3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can customise the flexible CO buttons, Direct Station Selection (DSS) buttons, Programmable Feature (PF) buttons, and MESSAGE buttons on your proprietary telephone (PT) and DSS Console by assigning the following features to them. For example, if your telephone has more CO buttons than the number of outside (CO) lines connected to your PBX, you can customise unused CO buttons by assigning them to be One-touch Dialling buttons.
  • Page 133 3.1 Customising Your Phone (Personal Programming) Programmable Button Button Programming Input MESSAGE Extension Lock* + extension no.* Log-in/Log-out 2-way Record* + voice mail extension no.* 2-way Transfer* + voice mail extension no.* Live Call Screening (LCS)* LCS Cancel* Voice Mail (VM) Transfer* + voice mail extension no.* Message for Another + extension no.*...
  • Page 134 3.1 Customising Your Phone (Personal Programming) • You can programme DSS and PF buttons only from the paired PT. To confirm a button setting Display PT (CO, DSS, PF) Press CO, DSS, Press PROGRAM. Press PROGRAM. PF, or MESSAGE. To clear a button setting To continue (CO, DSS) Press PROGRAM.

  • Page 135: Managing Call Logs And Call Charges

    Available Extension The extension connected to extension jack 01 Required Telephone A Panasonic proprietary telephone (PT) with a display (e.g., KX-T7730) Manager Password To enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. You can enter the system password instead of the manager password. Ask your administrator or dealer for the manager password or system password.

  • Page 136: Managing Call Logs And Call Charges

    3.2 Managing Call Logs and Call Charges 3.2.2 Managing Call Logs and Call Charges To enter programming mode To exit To programme programming manager input password Press Follow Press Press PROGRAM. Enter Enter manager Press PROGRAM. password. STORE. programming HOLD. input.
  • Page 137 3.2 Managing Call Logs and Call Charges • To move to the next or previous number or code, press the SP-PHONE (NEXT) or REDIAL (PREV) button respectively. To move to another number or code, press the AUTO ANS/MUTE button one time and dial the desired number. To move to another setting, press the AUTO ANS/MUTE button 2 times.

  • Page 138: Customising Your Pbx (System Programming)

    Available Extension The extension connected to extension jack 01 Required Telephone A Panasonic proprietary telephone (PT) with a display (e.g., KX-T7730) Manager Password To enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. You can enter the system password instead of the manager password. Ask your administrator or dealer for the manager password or system password.
  • Page 139 3.3 Customising Your PBX (System Programming) Icon Descriptions Fixed Button (KX-T7730/KX-T7735) Function PREV (PREVIOUS) NEXT – – SECRET STORE PAUSE PROGRAM SELECT FLASH CLEAR User Manual...
  • Page 140 3.3 Customising Your PBX (System Programming) Procedure The basic steps are shown below. To enter programming mode manager password Enter Enter manager password. Press PROGRAM. To programme You can enter each programme number (3 digits). To exit programming mode Press PROGRAM. User Manual...

  • Page 141: System Programming

    3.3 Customising Your PBX (System Programming) 3.3.2 System Programming System Speed Dialling Number [001] You can store frequently used phone numbers for convenient dialling. To end system speed NEXT phone no. STORE dialling no. Enter 001. Press NEXT. Dial system Dial phone Press STORE.
  • Page 142 3.3 Customising Your PBX (System Programming) System Speed Dialling Name [011] You can store the name associated with each speed dialling number. These names are displayed when making calls using the System Speed Dialling feature. To enter characters, refer to "Entering Characters". To end system speed NEXT...
  • Page 143 3.3 Customising Your PBX (System Programming) • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 144: Entering Characters

    3.3 Customising Your PBX (System Programming) Entering Characters You can enter the following characters. The tables below show you the characters available for each button. Table 1 (Alphabet mode)/Table 2 (Numeral mode) <Example> To enter "Ann", (5 times) (5 times) Notes •...

  • Page 145: Appendix

    Section 4 Appendix This chapter provides Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 146: Troubleshooting

    4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Problem Remedy I cannot make calls using the telephone. • The telephone is locked. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Locking Other Extensions (Remote Extension Lock)) Some features do not function.
  • Page 147 4.1 Troubleshooting Problem Remedy When I try to make an outside (CO) line • The telephone is locked. call, I hear a reorder tone, or the display Unlock your telephone. ( 1.5.3 Preventing shows "Restricted". Other People from Using Your Telephone (Extension Lock), 2.1.1 Locking Other Extensions (Remote Extension Lock)) •...
  • Page 148 4.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • The other party has not set the Call Waiting dialled extension. feature. Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]), 1.4.4 Answering Call Waiting, 1.7.3 Receiving Call Waiting) •...
  • Page 149 Message [BV])) A power failure has occurred. • When a power failure occurs... All functions of the PBX and Panasonic PTs stop. The following outside (CO) lines will be connected to the assigned SLTs: Outside (CO) line 1: extension jack 01...

  • Page 150: Feature Number Table

    4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table The numbers listed below are the feature numbers used to access the PBX features. The numbering plan can be selected through system programming. Numbers in parentheses indicate that the feature numbers are different from those of "Plan 1"...
  • Page 151 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 1.2.4 When the Dialled Party is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) Leaving a Message Waiting Indication –...
  • Page 152 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number Holding in a System Parking Zone (Call Park) – To park a call parking zone no. (0–9) (#22) – To retrieve stored parking zone no. (0–9) (#56) 1.4.4 Answering Call Waiting Answering Call Waiting from the Telephone...
  • Page 153 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) Recording, Playing, or Erasing Personal BV Outgoing Messages – To record 1 + #/0 – To play back 2 + #/0 –...
  • Page 154 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 1.7.3 Receiving Call Waiting – To set for outside (CO) line calls 1 + #/0 – To cancel for outside (CO) line calls 0 + #/0 –...
  • Page 155 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number Screening Calls (Live Call Screening [LCS]) – To set the LCS password 3-digit LCS password 2 times + # – To cancel the LCS password stored LCS password + # 1.9.1 Calling with the Incoming Call Log –...
  • Page 156 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages – To record common BV outgoing message (OGM) no. (01–24) + 1 + #/0 – To play back common BV OGM no.
  • Page 157 4.2 Feature Number Table Feature (When the extension is on-hook) Numbering 1.7.5 Turning on the Background Music (BGM) – To set/cancel 1.7.7 Checking the Time Service Mode/2.1.2 Switching the Time Service Mode (Time Service) – To confirm the current mode 3.1.2 Changing Personal Settings Using Programming Mode Confirming Your Own Extension Number (Self-extension Number Confirmation) –...

  • Page 158: Identifying Tones

    4.3 Identifying Tones Identifying Tones 4.3.1 Identifying Tones While On-hook Ring Tone Patterns The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or doorphone calls), or are fixed for certain features (Hold Recall [outside (CO) line calls/intercom calls], Timed Reminder, or Camp-on Recall).
  • Page 159 4.3 Identifying Tones Ring Tone Patterns Sent from the Telephone Company (New Zealand only) The following ring tone patterns sent from the telephone company can be detected for each outside (CO) line. Pattern 1 Pattern 2 Pattern 3 Pattern 4 Doorphone Chime Patterns The following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the PBX.
  • Page 160 4.3 Identifying Tones Pattern 6 Pattern 7 Pattern 8 * Chime patterns 1 to 4 are played only one time during the doorphone ringing time. User Manual...
  • Page 161 4.3 Identifying Tones When Going Off-hook Dial Tones Tone 1 Normal [Brazil only] Tone 2 Any of the following features is set: • Absent Message • Background Music [Brazil only] (BGM) (proprietary telephone [PT] only) • Call Forwarding (FWD) • Call Pickup Deny •...
  • Page 162 4.3 Identifying Tones Tone 4 A new voice message has been recorded (Built-in Voice Message [BV]). [Brazil only] Tone 5 The remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded (Built-in Voice Message [BV]). [Brazil only] User Manual...
  • Page 163 4.3 Identifying Tones When Making Calls Busy Tones [Australia/New Zealand only] [Brazil only] [Czech Republic only] Reorder Tones The outside (CO) line you tried to seize is not assigned or was denied. [Brazil only] [Czech Republic only] [Malaysia only] User Manual...
  • Page 164 4.3 Identifying Tones Ringback Tones Single (3-s interval) Double (3-s interval) Single (5-s interval) Double (5-s interval) DND Tone The dialled extension is refusing incoming calls. While Off-hook Indication Tones Tone 1 (Call Waiting Tone) 15 s Tone 2 (Call Waiting Tone) Single Double Triple...
  • Page 165 4.3 Identifying Tones When Talking to an Outside Party Warning Tone This tone is sent 15 seconds before the specified time for disconnection. When Setting the Features or Programming Confirmation Tones Tone 1 The feature was set successfully, or the Extension Lock feature was set or cancelled.

  • Page 166: Revision History

    4.4 Revision History Revision History 4.4.1 Version 2.0 Changed Contents • 1.2.1 Basic Calling Calling an Outside Party • 3.2 Managing Call Logs and Call Charges • 4.1.1 Troubleshooting • 4.3.1 Identifying Tones User Manual...

  • Page 167: Index

    Index User Manual...
  • Page 168 Index Numerics Call Waiting Tone Type Selection Caller ID Indication—Common 17, 133 2-way Record 17, 105, 133 Caller ID Indication—Personal 17, 132 2-way Transfer 17, 106, 133 Caller ID Selection—Common 17, 133 301st Incoming Call Logged in the Common Area 120, 155 Caller ID Selection—Personal 17, 132...
  • Page 169 Index Electronic Station Lockout —> Extension Lock 72, 152 Intercom Call 20, 150 Entering Characters Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area—CLEAR ALL) Joining an Existing Call (Executive Busy Override) Examples Exclusive Call Hold Executive Busy Override 36, 156 Last Number Redial...
  • Page 170 Index Paging Deny Setting Features PAUSE Setting the Alarm (Timed Reminder) Personal BV OGM 74, 75 Setting the Telephone According to Your Needs Personal Programming Short Message Service (SMS) Personal Speed Dialling 26, 150 Showing a Message on the Caller's Telephone Display (Absent Message) Pickup Dialling —>...
  • Page 171 Index Walking COS 40, 151 Warning Tone What Kind of Telephone Can Be Used? When the Dialled Party is Busy or There is No Answer When You Use a Panasonic Proprietary Telephone Your Extension Number User Manual...
  • Page 172 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2004...

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