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TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I c a n ' t s e e t h e l i v e v i d e o o f m y M E G A p i x ® 1 0 8 0 p ™ c a m e r a .
Are you trying to view the camera's video from an Internet Explorer browser?
Make sure you have the minimum PC requirements to view the camera. *See below for more information.
If Yes, did you install all required ActiveX files?
When you connect to your MEGApix® 1080p™ camera for the first time, your browser will ask you to install
ActiveX. Make sure your Web Browser's security settings do not block pop-up windows and allows ActiveX files
to be installed and used. *Setup may vary depending on the browser you use.
If Yes, make sure nothing is blocking the camera's lens.
Please note that the camera currently does not support a Google Chrome 64-bit web viewer.
W e b V i e w e r S p e c i f i c a t i o n s
Minimum Requirements for PC
CPU
Intel P4 2.0GHz Dual Core
RAM
More than 1GB
HDD
200 GB Required for Saving Clip Image
OS
Microsoft Windows XP or Higher
Resolution
Higher than 1024X768p
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