Digital Watchdog MEGApix DWC-MVC8WiATW User Manual

Digital Watchdog MEGApix DWC-MVC8WiATW User Manual

4k low-profile vandal dome ip camera

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MEGApix
4K low-profile vandal dome
®
IP camera
DWC-MVC8WiATW
User's Manual
Ver. 04/20
Before installing and using the camera, please read this manual carefully.
Be sure to keep it handy for future reference.

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Summary of Contents for Digital Watchdog MEGApix DWC-MVC8WiATW

  • Page 1 MEGApix 4K low-profile vandal dome ® IP camera DWC-MVC8WiATW User’s Manual Ver. 04/20 Before installing and using the camera, please read this manual carefully. Be sure to keep it handy for future reference.
  • Page 2 Safety Information CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Warning Precaution This symbol indicates that dangerous voltage This exclamation point symbol is intended to alert the consisting of a risk of electric shock is present user to the presence of important operating and...
  • Page 3 Important Safety Instructions Read these instructions. - All safety and operating instructions should be read before installation or operation. Keep these instructions. - The safety, operating and use instructions should be retained for future reference. Heed all warnings. - All warnings on the product and in the operating instructions should be adhered to. Follow all instructions.
  • Page 4: Table Of Contents

    Table of Contents Introduction Product and accessories..................................5 Parts identification.....................................6 Installation Disassemble the camera................................7 Factory reset.......................................7 Installation......................................8 Cabling.......................................11 SD Card......................................13 Network Setup DW IP finder.....................................14 Web Viewer Login to the camera..................................15 GUI overview....................................16 Camera Settings Settings > Video and audio setup.............................17 Settings >...
  • Page 5: Introduction

    Introduction - Product & Accessories Camera Hex Allen wrench Test monitor cable Mount bolt and Grommet nuts Quick setup and Screws and Mounting template RJ-45 cap installer download Guide plastic anchors - 2pcs Moisture Absorber and installation card...
  • Page 6: Parts Identification

    Introduction - Part Name Dome cover Lens Tilt stopper screw Reset button Gimbal Gimbal Test monitor cable connector SD card slot...
  • Page 7: Installation

    Installation - Disassemble the camera Before installing your camera, you have to read the following cautions. 1. The mounting surface must withstand five times the camera weight. 2. Do not let the cables get caught in improper places or the electric line cover can be damaged. This may cause a short or fire.
  • Page 8: Installation

    Installation - Typical Installation Mounting template 1. Using the mounting template sheet or the camera itself, mark and drill the necessary holes in the wall or ceiling. 2. Pass the wires through the mount bracket and make all necessary connections. See page 12 for more information.
  • Page 9 Installation - Installation Using Mount Bolts and Nuts Monting template 1. Using the mounting template for the nuts and bolts installation, mark and drill the necessary holes in the wall or ceiling. 2. Pass the wires through and make all necessary connections.
  • Page 10 Installation - Adjusting the Camera Angle Panning 345° Rotation 375° Tilting 75°...
  • Page 11: Cabling

    Installation - Cabling 1. Network cable - To connect an RJ45 cable to the camera: Option A (Recommended): a. Remove the grommet plug. b. Pass the network cable through the grommet at the the base of the camera. c. Once the cables are through, add the RJ45 connector.
  • Page 12 Installation - Cabling I/O Cable Connection - not supported. Please use the terminal block for alarm and sensor connections. Power Please check the correct rated power. Power Power rate consumption IEEE 802.3af Class3 DC 12V 9.3W Sensor/alarm input (DI) Cable of the sensor/alarm input device should connect to + and - of the Terminal Block.
  • Page 13: Sd Card

    Installation - Inserting/Removing an SD Memory Card The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices. Micro Recommended SD card specification (not included) - Type: Micro SD (SD/SDHC/SDXC) - Manufacturer: SanDisk, Samsung,...
  • Page 14: Network Setup Dw Ip Finder

    Network setup - DW IP Finder Thumbnail view Firmware version Select network to scan Camera's uptime Filter device type to scan Scan devices Show/hide Open device thumbnail view configuration Refresh thumbnail view settings Bulk IP assignment Device's information Firmware upgrade Go to: http://www.digital-watchdog.com and search for ‘IP Finder’...
  • Page 15: Web Viewer

    Web Viewer Screen - Basic Screen (Default) When you log in to the camera for the first time, or the camera has been reset to its factory default settings, you will be prompt to change your admin password. You cannot see the image, and the Setup button is disabled. Change the password with the CHANGE PASSWORD button.
  • Page 16: Gui Overview

    Web Viewer Screen - Basic Screen The web viewer is optimized with explorer10 or above version and Firefox. If VLC is not installed or VLC plugin is not supported (Chrome), Live buffering and Channel select menu on 3, 4 will be changed to Live Viewer menu, and then if HTML5(MJPEG) is selected on Live Viewer menu, you can check the video.
  • Page 17: Settings > Video And Audio Setup

    Setup - Video & Audio Setup Video Configuration Detail Page - When you select an item from the menu, you can set the details for the selected item. Setup Constitution Video&Audio [ VIDEO, OSD, ROI, AUDIO, PRIVACY MASK ] Camera [ IMAGE ADJUSTMENT, EXPOSURE, DAY&NIGHT, BACKLIGHT, WHITE BALANCE, IMAGE, VIDEO ] Network [ STATUS, NETWORK SETTING, AUTO IP, ONVIF, UPNP, DDNS, FTP, SMTP, SNMP, RTSP INFORMATION ]...
  • Page 18 Setup - Video & Audio Setup Video Configuration Live Video Channel Setup - The video can be configured to various settings with a combination of codec and resolution. The camera performance has to be considered when setting multiple channels. This effects on the performance of the camera. H.265 (HEVC) codec with higher bitrate may cause unstable live streaming or reload the webpage.
  • Page 19 Setup - Video & Audio Setup Video Configuration GOP(Group of Pictures) Size - Set up the number of frames (P-frame) which contain only changed information based on the basic frame (I-frame). Regarding videos with lots of movement, if you set GOP size bigger, only the number of P-frames is bigger. As a result, the video resolution will be low but ‘File size’...
  • Page 20 Setup - Video & Audio Setup Video Configuration Target Bitrate - If Bitrate Control is set to be CBR, you can set the Target Bitrate. Quality - For VBR control mode, The Target Quality of video can be setup. Smart Bitrate Control Off...
  • Page 21 Setup - Video & Audio Setup OSD Configuration Date / Time - Display the current time. User Text - Output the TEXT entered by the user. Support a maximum of 30 characters. Click ‘Apply’ to save all settings.
  • Page 22 Setup - Video & Audio Setup Region of Interest Configuration The region of interest function gives a more efficient picture quality for the indicated area to improve the qualities of movement in the scene without compromising the bandwidth. Stream - Select the Stream. Currently supports only H.264, H.265 (HEVC).
  • Page 23 Setup - Video & Audio Setup Audio Configuration Codec - Select the Audio Codec. Currently supports only codec G.711. Volume - Select the Audio Volume from 0 to 10. Sample Rate - Select the Audio Sample Rate. Currently supports only 8000 Hz. Click ‘Save’...
  • Page 24 Setup - Video & Audio Setup Privacy Mask Configuration Use this function to mask areas that you want to hide on-screen to protect privacy. Activation - Enable or disable the privacy mask function. Area - Select the Area1 ~ Area16 and Set the privacy area. Click ‘Save’...
  • Page 25: Settings > Camera Setup > Image Adjustment

    Setup - Camera Setup Camera Image Adjustment Sharpness - The higher the number, the sharper the lines in the image will appear. Brightness - The higher the number, the brighter the image will appear. Contrast - The higher the number, the stronger the contrast between colors in the image will appear. Saturation - The higher the number, the more saturated the colors in the image will appear.
  • Page 26: Camera Settings

    Setup - Camera Setup Camera Exposure Settings Auto Exposure - Automatic exposure (AE) automatically sets the aperture or shutter speed, based on the external lighting conditions for the photo. Exposure Level - The higher the number, the brighter the image will appear. AE metering - AE metering mode refers to how a camera determines the exposure.
  • Page 27: Settings > Camera Setup > Day And Night Settings

    Setup - Camera Setup Camera Day & Night Settings Day & Night - Auto: In this mode, the IR cut filter is removed automatically depending on the light condition around. - Day: In this mode, the IR cut filter is applied to the image sensor all the time. Thus, the sensitivity will be reduced in the dark light condition, but the better color reproduction performance is obtained.
  • Page 28: Settings > Camera Setup > Backlight Settings

    Setup - Camera Setup Camera Backlight Settings This is a feature used for problematic light conditions where the contrast from light to dark areas is very high. WDR (Wide Dynamic Range) - Enable or disable the WDR function. Click ‘Save’ to save all settings. Click 'Cancel' to return to the previous setting.
  • Page 29: Settings > Camera Setup > White Balance Settings

    Setup - Camera Setup Camera White Balance Activation - Enable or disable the White Balance function White Balance Mode - Select White Balance depending on the lighting conditions. RGB Gain - The R/G/B gain can be set only when the White Balance Mode is set to Manual. Click ‘Save’...
  • Page 30: Settings > Camera Setup > Image Enhancement Settings

    Setup - Camera Setup Camera Image Enhancement 3D Noise Reduction - 3DNR function suppresses digital noise and retain good video quality in low light conditions. Mirror - Reverse the video from side to side. Flip - Reverse the video from up to down. Click ‘Save’...
  • Page 31: Settings > Camera Setup > Video Enhancement

    Setup - Camera Setup Video Enhancement Flicker - In case of flickering video, adjust the flickering values in this menu. Click ‘Save’ to save all settings. Click 'Cancel' to return to the previous setting. Click 'Default' to settings to the factory defaults.
  • Page 32: Settings > Network Setup

    Setup - Network Setup Network Status This menu displays the camera's current network settings. To make any changes to the settings, you must go to the appropriate network settings tab.
  • Page 33 Setup - Network Setup Network Settings Network Type - Define network IP address type from the Static Mode for the fixed IP or the Dynamic Mode by the dynamic IP address. If you select the Static Mode, you must fill out IP Address, Subnet Mask, Gateway, DNS Server, and all ports. If you select the Dynamic Mode, the IP address will be allocated automatically by DHCP equipment.
  • Page 34 Setup - Network Setup Auto IP Settings General Setting - Enable or disable the Auto IP Settings. Auto IP Settings Information - Display the camera's Unique ID and Auto IP address. Click ‘Apply’ to save all settings.
  • Page 35 Setup - Network Setup ONVIF Settings Authentication None: Allow to access to the camera without ONVIF authentication. WS - Usertoken: Allow access to the camera with WS-User Token of ONVIF authentication. WS - Usertoken + Digest: Allow access to the camera with WS-User Token and Digest of ONVIF authentication.
  • Page 36 Setup - Network Setup UPNP Settings General Setting - Enable or disable the UPNP function. Friendly Name - Define the friendly name. Support a maximum of 30 characters and special character (/ ~ ! $^ ( ) { } [ ] ; , ) cannot be used. ('@', '.', '_' ,'-', ' ') can be used. Click ‘Apply’...
  • Page 37 Setup - Network Setup DDNS Settings DDNS Disable - If it is selected, DDNS service does not work. Public DDNS - To use public DDNS service, select a site address listed on the list. After filling out the Host Name of the site the setup is completed by entering User Name and Password registered in that DDNS site.
  • Page 38 Setup - Network Setup FTP Settings To transfer/save the image to the relevant sites through FTP, then FTP needs to be setup. General Setting - Enable or disable the FTP function. FTP Server Address - Define FTP Server IP Address. If the IP Address form is incorrect, a message box will be shown to try again.
  • Page 39 Setup - Network Setup SMTP Settings To send/save the image to the relevant sites by Email, SMTP needs to be setup. General Setting - Enable or disable the SMTP function. Mode - Select the security mode of SMTP from Plain or SSL / TLS. After checking the account setup of your SMTP Server, you may select one.
  • Page 40 Setup - Network Setup SNMP Settings SNMPv1/SNMPv2 - Select the SNMPv1/SNMPv2 option and type the names of Read and Write communities. SNMP trap can be used to check periodically for operational thresholds or failures that are defined in the MIB. SNMP Trap - Enable or disable the SNMP trap.
  • Page 41 Setup - Network Setup RTSP Information Target Stream - Select the stream you want to set. Time out - Set the RTSP time out. The session is disconnected after the specified time out. QoS Setting - Set the quality of service to ensure data transfer performance. RTP Multicast - Check RTP Multicast Start/Stop.
  • Page 42: Settings > Trigger Action Setup

    Setup - Trigger Action Setup Action Rules Configuration Action rules List - It indicates the custom action rule information added to the Action rules list. Click ‘Add’ to add custom action rules. Click ‘Modify' to modify selected items from the action rules list. Click 'Delete' to delete selected items from the action rules list.
  • Page 43 Setup - Trigger Action Setup Action Rules Add / Modify Name - Define the name of the action rules. Input text cannot exceed limit (3~15). Action1 ~ Action5 - Select the action to take If the event occurs. Click ‘Save’ to save all settings. Click 'Cancel' to return to the previous menu.
  • Page 44 Setup - Trigger Action Setup Image Transfer Configuration Pre / Post Alarm Image - Image Transfer due to event is configured by setting Image transfer rate and Pre / Post alarm duration. Descriptions Number of Images Define the number of images transferred per second. Pre-alarm Duration Define the duration of the image transfer before an event.
  • Page 45 Setup - Trigger Action Setup Relayout Configuration Relay Output - Select the Relay output. The number of relay outputs depends on the camera model. Mode - Select the monostable/bistable for relay mode. Idle State - Select whether the contact is normally opened or is closed. Duration - Relay out is operated during the setting time.
  • Page 46: Settings > Event Setup

    Setup - Event Setup Event Rules Configuration Event Rules List - It indicates the custom Event Rule information added to the Event Rules list. Click ‘Add’ to add custom event rules. Click ‘Modify' to modify selected items from the event rules list. Click 'Delete' to delete selected items from the event rules list.
  • Page 47 Setup - Event Setup Event Rules Configuration Name - Define the Event rule name. Event - Select the event among motion detection, network disconnection, illegal login detected. Click 'Cancel' to return to the previous setting. You need at least one event set. Rules - Select the action rule defined in the Trigger Action-Action rule menu.
  • Page 48 Setup - Event Setup Motion Detection Configuration Motion Detection - It shows the Motion event status. Event Alert Icon( ) appears if ‘Motion Detection’ is activated. Area - Set the motion detected area. You can set up to four areas. Activation - Enable or Disable motion detection function.
  • Page 49 Setup - Event Setup Temperature Mode - Select Fahrenheit or Celsius. Threshold - Define the temperature at which the event trigger occurs. Temperature - It indicates the current temperature of the IP camera. Click ‘Apply’ to save all settings.
  • Page 50 Setup - Event Setup Alarm Configuration Input Device Setup - Select input device type from OFF / N.O. / N.C. Operation Ignore this input sensor. The contact is normally open and closed when activated. The contact is normally closed and open when activated. Click ‘Apply’...
  • Page 51: Settings > Record Setup

    Setup - Record Setup Record Management Target Stream - Select the channel you want to record video. Click ‘Save’ to save the current settings. Recording List - Display the information about the recording settings. Click ‘Modify’ to modify the selected item in the recording list.
  • Page 52 Setup - Record Setup Record Configuration Enabled - Enable or disable the recording function. Storage Device - Cannot be selected and shows the saved SD Card. File Type - Select the recording file type. Currently only supports MP4 Type. Storage - Select the storage type. SD Card (Disabled) selection is not allowed. Continous - If continuous mode is turned on, Start the continuous recording without any other setting.
  • Page 53 Setup - Record Setup Recording List Storage - Select the Storage. Filter - Select the date/time, event, sort, or storage format to filter the recorded video. Click the 'Refresh' button to refresh the records list. Click 'Filter' to view the filtered recorded video. Recording List - Display the information to the recording video.
  • Page 54 Setup - Record Setup Recording Video Recording Video Viewer - Play the recorded video. Recording Video Information - Display information about the recorded video. Click 'Replay' to view the recorded video again. Click 'Back' to return to the previous menu.
  • Page 55 Setup - Record Setup Storage Configuration Display the SD card information mounted from the device. When you select the item in the storage list, You can set the functions related to the SD card.
  • Page 56 Setup - Record Setup Storage Configuration Storage Size - Total capacity of SD card and the remainder of it are displayed. Auto Delete - Select the period for Auto delete. The image data stored before the period will be deleted automatically.
  • Page 57: Settings > Security Setup

    Setup - Security Setup IP Address Filter Configuration IP Address Filter - Enable or disable the IP filter function. IP Filter Type - Select the recording IP filter type. Click ‘Apply’ to make above setting effective. Filter IP Address - Display the filtered IP address. IP Address - Define the IP address you want to apply the IP filter.
  • Page 58 Setup - Security Setup RTSP Authentication Configuration RTSP Authentication - Enable or disable the RTSP authentication. Click ‘Apply’ to save all settings.
  • Page 59 Setup - Security Setup IEEE 802.1X Configuration The feature is needed when connecting the camera to the network protected by the IEEE 802.1X. IEEE 802.1x - Enable or disable the IEEE 802.1x feature. Protocol - MD5: It provides one-way password-based network authentication of the client. - PEAP: It is similar to TTLS in that it does not require a certificate on the client-side.
  • Page 60 Setup - Security Setup HTTPS Configuration HTTPS encrypts session data over SSL or TLS protocols instead of using plain text in socket communications. Certificate - Select an installed certificate. If you cannot select a certificate, please install the certificate from the Security->Certificates menu. HTTPS connection Policy - Select one of “HTTP”, “HTTPS”, “HTTP and HTTPS”...
  • Page 61 Setup - Security Setup Certificates Configuration Server/Client Certificates - Shows the installed certificates. Create Self-Signed Certificate - A self-signed SSL certificate is an identity certificate signed by its creator. But they are considered to be less trustworthy. Properties - Shows information about the selected certificate. Delete - Delete the selected certificate.
  • Page 62 Setup - Security Setup Certificates Configuration Detail for Install Certification. Certificate From Signing Request - Select to install a signed certificate returned from the CA. Certificate And Private Key - Select to install Certificate And Private Key to install a certificate and private key. Certificate Name - Enter a unique name to identify a certificate.
  • Page 63 Setup - Security Setup Service Configuration SSH - Enable or disable the SSH function. Click ‘Apply’ to save all settings.
  • Page 64: Settings > System Setup > System Information

    Setup - System Setup System Information System Capability information. Device Name - You can define the device name. Location - Shows the camera's location. Click ‘Apply’ to save all settings.
  • Page 65 Setup - System Setup System Diagnostics Shows basic hardware functions after inspection. Shows Uptime, SD card, NAND, EEPROM, Audio chip, Important file system, and NTP Status. Warning: If the camera is abnormally terminated, a download button will appear on the diagnostics page to download a file that allows you to check the error information you can.
  • Page 66: Settings > System Setup > Firmware

    Setup - System Setup Firmware Update Version Information - It shows the current Firmware Version in the system. Web Update - Select the Firmware file in your computer by clicking [Select file] button. Start F / W Update - Click this button to start the update. Progress of uploading will be displayed using Progress Bar.
  • Page 67 Setup - System Setup Firmware Update FTP Server Address - Define FTP Server IP Address. If the IP Address form is incorrect, a message box will be shown to try again. FTP Port - Define the FTP Server Port. If Port is not appropriate, it is impossible to access to FTP Server. User ID - Define User ID to access to the FTP Server.
  • Page 68: Settings > System Setup > Date And Time

    Setup - System Setup Date & Time Settings TimeZone Setup - Choose the time zone for the camera. It will be activated after clicking the ‘Apply’ button. Before setting below ‘New Camera Date and Time’, set correct Timezone first. Time Format - Select the time format yy-mm-dd or mm/dd/yy. Current Date and Time - Shows the current date and time setting in the Camera.
  • Page 69: Settings > System Setup > Dst

    Setup - System Setup DST Settings Daylight Saving Time (DST) is the practice of setting the clocks forward one hour from standard time during the summer months, and back again in the fall, to make better use of natural daylight. General Setting - Enable or disable the DST function.
  • Page 70: Settings > System Setup > Users

    Setup - System Setup Users Management Users - List all the user accounts for authentication. Add - Register a new user. Enter a new user ID. Admin already exists. Password Enter the user password. (Check the password) Retype Password Enter the user password again for verification. Password Hint Enter the password hint.
  • Page 71: Settings > System Setup > System Log

    Setup - System Setup System Log Filter - Select a date, time, sort, or type of log to filter the log. Click the 'Refresh' button to refresh the log list. Click 'Filter' to view the filtered log. Click 'Backup' to backup the filtered log. System Log List - The filtered log is displayed.
  • Page 72: Settings > System Setup > Factory Reset

    Setup - System Setup Factory Reset Reset to the factory defaults - Return the setup to the factory default. All - Reset all Settings to the factory defaults. Except for Network Settings and User Settings - Except Network, User related settings, reset all others to the factory default.
  • Page 73: Settings > System Setup > Restart

    Setup - System Setup Restart If you click the ‘RESTART’ menu, a message box will be shown to confirm. Click the ‘OK’ button to restart.
  • Page 74: Settings > System Setup > System Open Source License

    Setup - System Setup System Open Source License This menu will show you all the list of System Open Source License in the camera. Open Source Name / Version / License.
  • Page 75: Network Setup Guides

    Network Setup - Quick Start of Network Connection Please follow the steps below to complete Access your IP Camera via the Internet: the initial setup of the network function. If you use a static IP address assigned by your ISP 1) Open Internet Explorer.
  • Page 76 Network Setup - DDNS Registration If you have DYNAMIC IP service from your Internet Service Provider (ISP), you can’t tell the current IP address of the IP Camera. To solve this problem, you have to register to our DDNS service. At first, you have to check if you are using dynamic addressing.
  • Page 77 Network Setup - Guide to the Network Environment Please configure the IP Camera at the If prompted for ID and Password, use ‘admin’ for both entries. The default web port number is 80. If port 80 is installation site. You must determine your blocked by the ISP, a value between 1025 ~ 60000 should network scenario to configure the IP Camera be used.
  • Page 78 Network Setup - Setup Case A, B Case A: Configure your IP Camera’s TCP/IP properties Dynamic IP + Personal Router [Most SOHO] as follows: Network Type: STATIC (even though you have Dynamic IP from your ISP, use STATIC on the IP Camera) Internet Address: A private IP address such as Camera 192.168.0.200 (Example)
  • Page 79 Network Setup - Setup Case C, D Case C: Case D: Static(Fixed) IP Dynamic IP + DSL/Cable Modem [Dedicated line directly to the IP Camera] [Connected directly to the IP Camera] Camera Camera Cable/xDSL Gateway or Router Modem (ISP at ISP Provided) Phone Line Public Line...
  • Page 80 Network Setup - Port Forwarding After entering the correct TCP/IP settings, you are ready for ‘Port Forwarding’ (Cases A, B). Please record the TCP/IP settings of your IP Camera for future reference. You may need this information to access your IP Camera and to configure ‘Port Forwarding’. IP Camera TCP/IP Settings IP Address Subnet Mask...
  • Page 81 Network Setup - Starting IP Camera After forwarding correctly the Web Port, through your router (if applicable), install the IP Camera in a proper location. Locate the serial number located on the label attached to the bottom of the IP Camera, you will need this for DDNS registration.
  • Page 82: Faqs

    Appendix 8. How do I “PING” an IP address? 1. My POWER light is not on? Power is not being supplied to the unit. Please use the 1) Open an MS-DOS (or Command) prompt power supply shipped with the unit and verify that a 2) At the prompt type - “ping xxx.xxx.xxx.xxx”...
  • Page 83: Dimensions

    Specifications - Dimension Unit: mm 3.62" (92mm) 4.92" (125mm)
  • Page 84: Specifications

    Specification - Spec. CAMERA I/O AND EVENT Image sensor 1/1.8” 8M CMOS Audio in/out 1 [1.0Vrms, 3kΩ]/1 Total pixels 3952(H) X 2320(V) Alarm in/out 1 / 1 Focal length 3.6 ~ 10mm, F1.5 / MFZ Video output 1 [CVBS 1.0V p-p (75Ω)], 4:3 (2nd video out) aspect ratio D:52.3°~112.9°, H:45.7°~98.4°,...
  • Page 85: Warranty

    Warranty Information Digital Watchdog (referred to as “the Warrantor”) warrants the Camera against defects in materials or workmanship as follows: Labor: For the initial five (5) years from the date of the original purchase if the camera is determined to be defective, the Warrantor will repair or replace the unit with the new or refurbished product at its option, at no charge.
  • Page 86: Limits And Exclusions

    This warranty gives you specific legal rights, and you may also have other rights from vary from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave...
  • Page 87 DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634 DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703 PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com technicalsupport@dwcc.tv Technical Support PH: USA & Canada 1+ 866-446-3595 International 1+ 813-888-9555 French Canadian: 1+ 514-360-1309 Technical Support hours: Monday-Friday 9 a.m.

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