Service Mode - Hardware ................... 52 7.12 Service Mode - Virtual Active ..................54 7.13 Service Mode - Management ..................54 7.14 Service Mode - Service ....................55 7.15 Service Mode - Errors ....................55 7.17 Matrix fitness 7xi series feature access codes ............57...
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Troubleshooting - Weather Map Won't Load ............. 85 8.24 Troubleshooting - The Time is Incorrect ..............86 8.25 Troubleshooting - Unable to Boot into Matrix Home Screen ........86 CHAPTER 9: PART REPLACEMENT GUIDE Front Disk Replacement .................... 87 Front Shroud Replacement ..................88 Lower Control Board (LCB) Replacement ..............
This Suspension Elliptical is intended for commercial use. To ensure CAUTION! If you experience chest pains, nausea, dizziness, or your safety and protect the equipment, read all instructions before shortness of breath, stop exercising immediately and consult operating the MATRIX Suspension Elliptical. your physician before continuing. When using an electrical product, basic precautions should always be CAUTION! Any changes or modifications to this equipment followed including the following: could void the product warranty.
110 V UNITS All Matrix 3x, 5x, 7xe and 7xi require the use of a 100-125 V, 60 Hz and a 15 A “Dedicated Circuit”, with a non-looped (isolated) neutral/ground for power. This outlet should be a NEMA 5-15R and have the same configuration as the plug.
3.2 CHECK FOR DAMAGED PARTS DO NOT use any equipment that is damaged or has worn or broken parts. Use only replacement parts supplied by Matrix Fitness Systems. MAINTAIN LABELS AND NAMEPLATES. Do not remove labels for any reason. They contain important information. If unreadable or missing, contact Matrix Fitness Systems for a replacement.
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product You may periodically see an addendum to this document, as the Matrix Technical Support Team identifies items that require specific attention, the latest version will always be available on the Matrix website, www.matrixfitness.com...
CHAPTER 3: PREVENTATIVE MAINTENANCE 3.4 TOUCH SCREEN CARE & CLEANING TOUCH SCREEN CARE AND CLEANING * The touch screen requires very little maintenance. We recommend that you periodically clean the touch screen surface with a clean dry 100% lint free cloth and water / soap mixture or a computer or LCD / LED screen cleaner. * It is very important to avoid using any other chemical on the touch screen.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.1 CONSOLE DESCRIPTION The E7xi has a fully integrated touch screen display. All information required for workouts is explained on screen. Exploration of the interface is highly encouraged. The information explaining how to program for various workouts will give an explanation about the contents of each screen. GO: One touch Start.
TARGET HEART RATE - The Matrix Suspension Elliptical comes with standard digital contact heart rate sensors and are POLAR telemetry compatible. The heart rate control workout mode allows the user to program their desired heart rate zone, and the Suspension Elliptical will automatically adjust the level based upon the user's heart rate.
CHAPTER 5: MANAGER MODE 5.1 USING MANAGER MODE 1) To enter Manager Mode, press "ENTER, 1, 0, 0, 1, ENTER" on the number keypad and Manager Mode will appear on the display. 2) Manager Mode is divided into 9 tabs, located on the left side of the screen. They are General, Workout, Setup Defaults, Asset Management, Weather, TV, Applications, Hardware and Service.
CHAPTER 5: MANAGER MODE 5.2 MANAGER MODE – GENERAL – TAB 1 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Accumulated Time Total time on the unit since production. Cannot be modified. Accumulated Distance Total distance on the unit since production. Cannot be modified.
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CHAPTER 6: MANAGER MODE 5.2 MANAGER MODE - GENERAL – TAB 2 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Date & Time This option sets the current date and time of the machine. 5.2 MANAGER MODE - GENERAL – TAB 3 MANAGER MODE FUNCTION &...
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CHAPTER 5: MANAGER MODE 5.2 MANAGER MODE – GENERAL – TAB 4 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Software Versions Software versions. Cannot be modified. 5.2 MANAGER MODE – GENERAL – TAB 5 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General...
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CHAPTER 6: MANAGER MODE 5.2 MANAGER MODE - GENERAL – TAB 6 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Social Network Post This option allows the exercise time and distance is post to social network.
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CHAPTER 5: MANAGER MODE 5.3 MANAGER MODE - WORKOUT – TAB 1 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Workout Maximum Workout Time This option allows the club to set the Maximum: 120 Minutes maximum workout duration limits during Minimum: 10 Minutes peak and non peak hours.
CHAPTER 5: MANAGER MODE 5.3 MANAGER MODE - WORKOUT – TAB 2 5.3 MANAGER MODE - WORKOUT – TAB 2 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Workout Max Cooldown Adjustment Time This option allows the club to set the Maximum: 20 Minutes maximum cool down adjustment time Minimum: 5 Minutes...
CHAPTER 5: MANAGER MODE 5.4 MANAGER MODE - SETUP DEFAULTS – TAB 1 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Level This option controls the default program Maximum: 20 Setup Defaults levels. Minimum: 1 This option controls the default user's age Maximum: 99 used in the target heart rate calculations.
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CHAPTER 5: MANAGER MODE 5.4 MANAGER MODE - SETUP DEFAULTS – TAB 2 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Default Workout Distance This option controls the default program Maximum: 12.4 Setup Defaults Distance. Minimum: 0.1 Default Web Browser Page This option controls the default machine Web Browser Page.
CHAPTER 5: MANAGER MODE 5.5 MANAGER MODE - ASSET MANAGEMENT MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Asset Management Club ID This option records the club ID of the fitness facility. Show Custom Logo This option allows the user to change the True or False club logo.
CHAPTER 5: MANAGER MODE 5.7 MANAGER MODE - TV – TAB 1 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED TV Channel Setup This option is for setting the TV tuner functions. Press the "Start Scan" to search the TV Channel. 5.7 MANAGER MODE - TV –...
CHAPTER 5: MANAGER MODE 5.7 MANAGER MODE - TV – TAB 3 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Channel Button Setup This option is for setting the TV channel button. Press the "Add" to edit the channel icon, channel name and channel. 5.8 MANAGER MODE - APPLICATIONS MANAGER MODE FUNCTION &...
CHAPTER 5: MANAGER MODE 5.9 MANAGER MODE - HARDWARE MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Hardware This option controls the ErP function is Disabled or Enabled Disabled or Enabled. ErP Timeout Amount of time before the console will Maximum: 60 enter ErP mode if user does not touch the Minimum: 1 screen or press any key.
CHAPTER 5: MANAGER MODE 5.10 MANAGER MODE - SERVICE MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Service History This option allows the club to record key Service components replacement history.
CHAPTER 6: ENGINEERING MODE 6.1 USING ENGINEERING MODE 1) To enter Engineering Mode, press "ENTER, 2, 0, 0, 1, ENTER" on the number keypad and Engineering Mode will appear on the display. 2) Engineering Mode is divided into 12 tabs, located on the left side of the screen. They are General, Workout, Setup Defaults, Network, Asset Management, Weather, TV, Applications, Calibration, Hardware, Service, Errors.
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CHAPTER 6: ENGINEERING MODE 6.2 ENGINEERING MODE - GENERAL – TAB 1 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Accumulated Time Total time on the unit since production. Cannot be modified. Accumulated Distance Total distance on the unit since production. Cannot be modified.
CHAPTER 6: ENGINEERING MODE 6.2 ENGINEERING MODE - GENERAL – TAB 2 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Date & Time This option sets the current date and time of the machine. 6.2 ENGINEERING MODE - GENERAL – TAB 3 ENGINEERING MODE FUNCTION &...
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CHAPTER 6: ENGINEERING MODE 6.2 ENGINEERING MODE - GENERAL – TAB 4 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Software Versions Software versions. Cannot be modified. 6.2 ENGINEERING MODE - GENERAL – TAB 5 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General...
CHAPTER 6: ENGINEERING MODE 6.2 ENGINEERING MODE- GENERAL – TAB 6 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Social Network Post This option allows the exercise time and distance is post to social network.
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CHAPTER 6: ENGINEERING MODE 6.3 ENGINEERING MODE - WORKOUT – TAB 1 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Maximum Workout Time This option allows the club to set the Maximum: 120 Minutes Workout maximum workout duration limits during Minimum: 10 Minutes peak and non peak hours.
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CHAPTER 6: ENGINEERING MODE 6.3 ENGINEERING MODE - WORKOUT – TAB 2 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Workout Max Cooldown Time This option allows the club to set the Maximum: 10 Minutes maximum cool down duration limits during Min: 5 Minutes peak and non peak hours.
CHAPTER 6: ENGINEERING MODE 6.4 ENGINEERING MODE - SETUP DEFAULTS – TAB 1 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Setup Defaults Level This option allows the club to set the Maximum: 20 maximum workout duration limits during Minimum: 1 peak and non peak hours.
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CHAPTER 6: ENGINEERING MODE 6.4 ENGINEERING MODE - SETUP DEFAULTS – TAB 2 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Setup Defaults Default Workout Distance This option controls the default program Maximum: 12.4 Distance. Minimum: 0.1 Default Web Browser Page This option controls the default machine Web Browser Page.
CHAPTER 6: ENGINEERING MODE 6.5 ENGINEERING MODE - NETWORK – TAB 2 ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Network Wireless Network Setup Wireless Network Setup 6.6 ENGINEERING MODE - ASSET MANAGEMENT ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Club ID This option records the club ID of the Asset Management fitness facility.
CHAPTER 6: ENGINEERING MODE 6.7 ENGINEERING MODE - WEATHER ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Weather Default City This option controls the default City Weather . Enable Alerts This option controls the City Weather function True or False. True or False Weather Temperature Unit This option controls how temperature is displayed.
CHAPTER 6: ENGINEERING MODE 6.10 ENGINEERING MODE - HARDWARE ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Hardware This option controls the ErP function is Disabled or Enabled. Disabled or Enabled ErP Timeout Console will enter ErP mode if user does not touch the screen Maximum: 60 or press any key pad for couple minutes.
CHAPTER 6: ENGINEERING MODE 6.11 ENGINEERING MODE - SERVICE ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Service Service History This option allows the club to record key components replacement history. 6.12 ENGINEERING MODE - ERRORS ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Errors...
CHAPTER 7: SERVICE MODE 7.1 USING SERVICE MODE 1) To enter Service Mode, press "ENTER 3, 0, 0, 1, ENTER" on the number keypad and Service Mode will appear on the display. 2) Service Mode is divided into 15 tabs, located on the left side of the screen. They are General, Workout, Setup Defaults, Update, Network, Asset Management, Weather, TV, Applications, Calibration, Hardware, Virtual Active, Management, Service, Errors.
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CHAPTER 7: SERVICE MODE 7.2 SERVICE MODE - GENERAL - TAB 1 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Accumulated Time Total time on the unit since production. Cannot be modified. Accumulated Distance Total distance on the unit since production. Cannot be modified.
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CHAPTER 7: SERVICE MODE 7.2 SERVICE MODE - GENERAL – TAB 2 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Date & Time This option sets the current date and time of the machine. 7.2 SERVICE MODE - GENERAL – TAB 3 SERVICE MODE FUNCTION &...
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CHAPTER 7: SERVICE MODE 7.2 SERVICE MODE - GENERAL - TAB 4 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Software Versions Software versions. Cannot be modified. 7.2 SERVICE MODE - GENERAL – TAB 5 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General...
CHAPTER 6: SERVICE MODE 7.2 SERVICE MODE- GENERAL – TAB 6 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED General Social Network Post This option allows the exercise time and distance is post to social network.
CHAPTER 7: SERVICE MODE 7.3 SERVICE MODE - WORKOUT – TAB 1 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Workout Maximum Workout Time This option allows the club to set the Maximum: 120 Minutes maximum workout duration limits during Minimum: 10 Minutes peak and non peak hours.
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CHAPTER 7: SERVICE MODE 7.3 SERVICE MODE - WORKOUT – TAB 2 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Workout Max Cooldown Adjustment Time This option allows the club to set the Maximum: 20 Minutes maximum cool down adjustment time Minimum: 5 Minutes duration limits during peak and non peak hours.
CHAPTER 7: SERVICE MODE 7.4 SERVICE MODE - SETUP DEFAULTS – TAB 1 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Level This option controls the default program Maximum: 20 Setup Defaults levels. Minimum: 1 This option controls the default user's age Maximum: 99 used in the target heart rate calculations.
CHAPTER 7: SERVICE MODE 7.4 SERVICE MODE - SETUP DEFAULTS – TAB 2 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Setup Defaults Default Workout Distance This option controls the default program Maximum: 12.4 Distance Minimum: 0.1 Default Web Browser Page This option controls the default machine Web Browser Page Show Sliders In Workout...
CHAPTER 7: SERVICE MODE 7.7 SERVICE MODE - ASSET MANAGEMENT SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Asset Management Club ID This option records the club ID of the fitness facility. N/A Show Custom Logo This option allows the user to change the club logo. True or False Show Custom Background This option allows the user to change the True or False...
CHAPTER 7: SERVICE MODE 7.9 SERVICE MODE - TV – TAB 1 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED TV Channel Setup This option is for setting the TV tuner functions. Press the "Start Scan" to search the TV Channel. 7.9 SERVICE MODE - TV –...
CHAPTER 7: SERVICE MODE 7.9 SERVICE MODE - TV – TAB 3 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Channel Button Setup This option is for setting the TV channel button. Press the "Add" to edit the channel icon, channel name and channel. 7.10 SERVICE MODE - APPLICATIONS SERVICE MODE FUNCTION &...
CHAPTER 7: SERVICE MODE 7.11 SERVICE MODE - HARDWARE – TAB 1 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Hardware This option controls the ErP function is Disabled or Enabled Disabled or Enabled. ErP Timeout Amount of time before the screen goes Maximum: 60 into ERP mode if the user does not touch Minimum: 1...
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CHAPTER 7: SERVICE MODE 7.11 SERVICE MODE - HARDWARE – TAB 2 SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Hardware Play Workout Countdown Sound This option can set the play workout True or False countdown to sound or not sound. Volume Basic This option controls the default volume on Maximum: 30...
CHAPTER 7: SERVICE MODE 7.12 SERVICE MODE - VIRTUAL ACTIVE SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Virtual Active Root Path This option can set the Virtual Active root path. Auto Find This option can set to auto find the Virtual True or False Active.
CHAPTER 7: SERVICE MODE 7.14 SERVICE MODE - SERVICE SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Service History This option allows the club to record key Service components replacement history. 7.15 SERVICE MODE - ERRORS SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Errors...
CHAPTER 7: SERVICE MODE 7.17 MATRIX FITNESS 7XI SERIES FEATURE ACCESS CODES This document defines the supported feature access codes for the Matrix Fitness 7xi series fitness equipment. Instruction All codes are entered in by: Press the “Enter” key. Press the series of numbers in the code.
CHAPTER 8: TROUBLESHOOTING 8.2 LCB LED INDICATORS ====================== FIRMWARE DEFINITION ======================== LED6: LCB STATUS (BLINKING: OK) LED7: RESISTANCE REGULATE STATUS (BRIGHT : NORMAL ) LED8: UCB/LCB COMMUNICATION STATUS (BLINKING : OK ) ====================== HARDWARE DEFINITION ======================= LED1: AC PLUG-IN STATUS (BRIGHT : AC ) LED2: DC 5V STATUS (BRIGHT : OK) LED3: AC PLUG-IN STATUS (BRIGHT : AC ) LED4: DC 12V STATUS (BRIGHT : OK )
CHAPTER 8: TROUBLESHOOTING 8.5 TROUBLESHOOTING - ERROR 04A0 ERROR CODE 04A0 1) SYMPTOM: 04A0 – UCB communication disconnected. 2) SOLUTION: 1) Check the connection of the console cable at the UCB and LCB (Figures A & B). Also check the console cable for damage, replace as needed.
CHAPTER 8: TROUBLESHOOTING 8.6 TROUBLESHOOTING - ERROR 04B0 ERROR CODE 04B0 1) SYMPTOM: 04B0 – LCB communication disconnected. 2) SOLUTION: 1) Check the connection of the console cable at the UCB and LCB (Figures A & B). Also check the console cable for damage, replace as needed.
CHAPTER 8: TROUBLESHOOTING 8.7 TROUBLESHOOTING - ERROR 0248 ERROR CODE 0248 1) SYMPTOM: 0248 – Battery disconnection or fail. (When the power is on, LCB battery voltage is less than 6 VAC). 2) SOLUTION: 1) Check the battery wire connection between the battery and LCB (Figure A). 2) Check the battery voltage (Figure B), if it is less than 6 VAC, plug in the power cord to charge battery for 1 hour.
CHAPTER 8: TROUBLESHOOTING 8.8 TROUBLESHOOTING - ERROR 02B4 ERROR CODE 02B4 1) SYMPTOM: 02B4 – Resistance type error. 2) SOLUTION: 1) Check if the machine has the correct resistance system (resistor or ECB) (Figures A & B). 2) Check if the console is matched with the correct frame, and that the Machine Type is set correctly in Engineering Mode. Resistor use on HUREA5x frame ECB use on SC5x frame and EP84 (ECB system E5x).
CHAPTER 8: TROUBLESHOOTING 8.9 TROUBLESHOOTING - ERROR 02AB ERROR CODE 02AB 1) SYMPTOM: 02AB - Machine type error. 2) SOLUTION: 1) Enter Manager Mode and verify that the Machine Type setting is correct (Figure A). - If not correct, press ENTER, 3, 0, 0, 2, ENTER on the lower keypad and select the correct Machine Type (Figure B). FIGURE A FIGURE B...
CHAPTER 8: TROUBLESHOOTING 8.10 TROUBLESHOOTING - ERROR 01AC ERROR CODE 01AC 1) SYMPTOM: 01AC - Resistance over current 2) SOLUTION: 1) Check if the resistance is short circuited by measuring resistance through the power resistor cable (Figure A). - If the resistance value is under 10 ohms, replace the power resistor. - If the resistance value is over 10 ohms, replace the LCB.
CHAPTER 8: TROUBLESHOOTING 8.11 TROUBLESHOOTING - NO RESISTANCE ISSUES NO RESISTANCE TROUBLESHOOTING 1) SYMPTOM: No resistance 2) SOLUTION: 1) Check the power resistance wire connection between the power resistor and LCB (Figure A). 2) Check the resistance value of the wiring coming out of the resistor (Figure A). --If the resistance value is under 8 ohms, replace the power resistor.
An ohm reading of less than 1 should be received. If it is higher, replace the HR grip wiring. 3) Perform a continuity check on the console (See Service Bulletin - Continuity Test on Matrix Elliptical Trainers). a. Once the console continuity is confirmed, perform a continuity check on the HR board ground wire. With a multi meter set for ohms, place one prong on the HR board ground wire (Figure D), and the other on the console ground wire.
The Matrix Suspension elliptical includes an integrated TV that shows in the large display window. The TV is capable of being shown as a 9" or 12" screen (Figures A & B). The console should be equipped with an entertainment keypad similar to Figure C.
CHAPTER 8: TROUBLESHOOTING 8.14 TV TROUBLESHOOTING - PICTURE FUZZY OR UNCLEAR 1) For a fuzzy or unclear picture, see the TV programming instructions in Section 10. If the TV is still fuzzy or unclear after programming: a) Check the coax connection at the entertainment port (Figure A). b) Remove the 5 screws holding the console to the console mast and check the coax connection at the console (Figure B).
CHAPTER 8: TROUBLESHOOTING 8.15 TV TROUBLESHOOTING - TV WILL NOT TURN ON 1) Remove the console back and check the electrical connections for the TV (Figures A & B). FIGURE A FIGURE B 2) After you have verified that all connects are secure, and the problem still persists, verify power at the outlet (Figure C). If the outlet is not outputting 120V, check the fitness room power.
CHAPTER 8: TROUBLESHOOTING 8.16 TV TROUBLESHOOTING - ENTERTAINMENT KEYPAD ISSUES ENTERTAINMENT KEYPAD IS NOT WORKING 1) SYMPTOM: a. The entertainment keypad (Figure A) is not responding. 2) SOLUTION: a. Remove the console and check the connection of the entertainment keypad (Figure B). b.
(Wired Connection) Turn off the console. To connect any devices with a wire, simply plug the Ethernet cable from the output jack of the Ethernet hub or switch to the Matrix Fitness 7xi, no passwords will be required for wired connection.
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13. If you are still having trouble connecting, there could be a problem with the server you are trying to connect to. For assistance, contact your network administrator. 14. If you determine that the equipment needs service, contact a Matrix Fitness authorized service provider in your area. FIGURE D...
Black screen in the TV APP preview window (Figure A). The console does not detect a device or cable connected to it. Check that the coaxial cable from the wall outlet to the Matrix Fitness 7xi is connected properly and firm.
This problem is usually related to an incorrect configuration or a component that has not been installed. Verify the USB Flash Drive is installed into the USB Drive Port inside of the Matrix 7xi console. Go to 7xi Service Mode screen. Press the Enter key, 3-0-0-1, Enter key. Tap or click Virtual Active. Verify that the path variable is set, Root Path = D: or E: or set the "Auto Find"...
CHAPTER 8: TROUBLESHOOTING 8.21 ENTERTAINMENT TROUBLESHOOTING - TOUCH SCREEN USER AND REGISTER BUTTONS UNRESPONSIVE TOUCH SCREEN USER AND REGISTER BUTTONS UNRESPONSIVE 1) SYMPTOM: Touch screen user and register buttons unresponsive (Figure A). 2) SOLUTION: Reboot the machine. This will clear the memory and restore the unit to normal operation. FIGURE A...
CHAPTER 8: TROUBLESHOOTING 8.22 TROUBLESHOOTING – BOOTMGR ERROR BOOTMGR ERROR 1) SYMPTOM: BOOTMGR error (Figure A). 2) SOLUTION: The following may be reasons for this error if your system has encountered the “BOOTMGR is missing” error shortly after the console is turned on: Corrupt and mis-configured files Operating system upgrade issues...
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2) SOLUTION: The message “Loading…” appears when your Matrix 7xi device loads a new map or when your device is not connected to the network. If the message “Loading…” appears for a long time, verify that your device is connected to the network.
RIGHT ARROW button to move forward between frames. Select your region (or country) and time zone form the Time Zone drop-down list. 8.25 TROUBLESHOOTING – UNABLE TO BOOT INTO MATRIX HOME SCREEN UNABLE TO BOOT INTO MATRIX HOME SCREEN 1) SYMPTOM: Unable to Boot into Matrix Home screen.
CHAPTER 9: PART REPLACEMENT GUIDE 9.1 FRONT DISK REPLACEMENT 1) Remove the center cover by turning it counter clockwise (Figures A & B). FIGURE A FIGURE B 2) Remove the 3 screws holding the disk to the axle (Figure C). 3) Remove the disk (Figure D).
CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT 1) Remove the link arm and pedal arm plastic caps (Figures A & B). FIGURE A FIGURE B 2) Detach the dual action handlebar from the link arm (Figure C). 3) Secure the handlebar so that it is out of the way (Figure D). FIGURE C FIGURE D 4) Remove the front disks as outlined in Section 9.1.
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CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT - CONTINUED 7) Pull out the rubber tray from the cup holder plastic (figure G). 8) Remove the 2 screws to disassemble the cup holder plastic and remove it from the unit (Figure H). FIGURE G FIGURE H 9) Remove the 2 screws to disassemble and remove the middle stabilizer sweat cover (Figures I &...
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CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT - CONTINUED 12) Remove the 9 screws to detach the front shrouds from the frame (or each other) (Figure M). 13) Turn the crank to the slotted portion of the shroud (Figure N). FIGURE M FIGURE N 14) Remove the front shrouds for frame access (Figures O &...
CHAPTER 9: PART REPLACEMENT GUIDE 9.3 LOWER CONTROL BOARD REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Disconnect all wires from the LCB (Figure A). FIGURE A 4) Remove the 2 screws holding the LCB to the frame (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.4 GENERATOR REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the front disks as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Cut the cable tie holding the cable to the frame (Figure A). 5) Unplug the power cable connector of the generator (Figure B).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.4 GENERATOR REPLACEMENT – CONTINUED 8) Remove the nut from the other side of the generator bracket (Figure E). 9) Loosen and remove the generator belt (Figure F). FIGURE E FIGURE F 10) Remove the generator from the frame. 11) Reverse Steps 1-10 to install a new generator.
CHAPTER 9: PART REPLACEMENT GUIDE 9.5 GENERATOR BELT REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Remove the generator as outlined in Section 9.4.
CHAPTER 9: PART REPLACEMENT GUIDE 9.6 DRIVE BELT REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the left side of the tension pulley and rotate the pulley counter-clockwise until there is enough slack in the belt to remove it (Figures A &...
CHAPTER 9: PART REPLACEMENT GUIDE 9.7 PULLEY AXLE SET REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the right side until there is enough slack to remove the drive belt (Figure A). 4) On the right side of the frame, remove the retaining clip that holds the pulley axle bearing into the frame (Figure B).
CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT NOTE: A Matrix special tool is needed to correctly replace a drive axle. Order part # 0000094817 from Matrix CTS at 866-693-4863 ext 3. 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove both belts as outlined in Sections 9.5 & 9.6.
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CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 10) The drive axle should have come with an iron plate installed (Figure G). 11) Assemble the Matrix tool as shown in Figure H. FIGURE G FIGURE H 12) Slide the drive axle assembly into the frame from the right side.
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CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 16) Turn the nut until the iron plate is close to the frame on the right side (Figure M). 17) Remove the tools, then insert the bearing into the hole in the frame on the left side (Figure N). FIGURE M FIGURE N 18) Again use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle (Figure O).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 22) Use a screwdriver to remove the iron plate from the drive axle (Figures S & T). FIGURE S FIGURE T 23) Re-install the belts as outlined in Sections 9.5 and 9.6. 24) Test the Suspension Elliptical as outlined in Section 9.23.
CHAPTER 9: PART REPLACEMENT GUIDE 9.9 CRANK REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the screw from the crank (Figure A). 4) Insert an M10 screw (should be at least 40 long) into the crank hole.
CHAPTER 9: PART REPLACEMENT GUIDE 9.10 CONSOLE REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 5 screws that hold the console to the top of the console mast (Figure A). 3) Disconnect the console cable and other wiring and remove the console (Figure B). FIGURE A FIGURE B 4) Remove the 5 screws that hold the mounting plate to the console (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.11 CONSOLE KEYPAD / OVERLAY REPLACEMENT NOTE: The instructions below are for console overlays / keypads replacement, but the procedure is the same regardless of where the overlay / keypad is. 1) Remove the console as outlined in Section 9.10. 2) Remove the back cover of the console (Figure A).
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CHAPTER 9: PART REPLACEMENT GUIDE 9.11 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED 6) Push the overlay / keypad ribbon cable through the hole in the console and plug it in (Figure E). 7) Match the overlay / keypad to the cutout in the console (Figure F). FIGURE E FIGURE F 8) Press down on the corners of the overlay / keypad to keep it in place.
CHAPTER 9: PART REPLACEMENT GUIDE 9.12 CONSOLE MAST HANDLEBAR REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 4 bolts that hold the handlebar to the console mast (Figure A). FIGURE A 3) Pull the handlebar away from the console mast to expose the HR grip wiring (Figure B). 4) Carefully remove the wires from inside the console mast until the connectors on the ends come free and disconnect (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.13 DUAL ACTION HANDLEBAR REPLACEMENT 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar and the link arm meet (Figure B). FIGURE A FIGURE B 3) Remove the two bolts that hold on the pivot cap and remove the cap (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.14 FOOT PEDALS REPLACEMENT 1) Pull up on and remove the rubber portion of the pedal (Figure A). 2) Remove the 4 screws that hold the plastic pedal to the foot plate (Figure B). FIGURE A FIGURE B 3) Remove the plastic foot pedal (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.15 PEDAL ARM REPLACEMENT 1) Remove the plastic cover where the pedal arm attaches to the crank (Figure A). 2) Disconnect the pedal arm from the crank (Figure B). FIGURE A FIGURE B 3) Remove the plastic cap from the swing arm (Figure C). 4) Remove the bolt that holds the pedal and swing arms together (Figure D).
CHAPTER 9: PART REPLACEMENT GUIDE 9.16 LINK ARM REPLACEMENT 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar meets the link arm (Figure B). FIGURE A FIGURE B 3) Remove the bolt that holds the link arm to the pedal arm and remove the link arm (Figure C).
CHAPTER 9: PART REPLACEMENT GUIDE 9.17 SWING ARM REPLACEMENT 1) Remove the bolt from the upper pivot joint on the swing arm (Figure A). 2) Remove the plastic cap from the swing arm (Figure B). FIGURE A FIGURE B 3) Remove the bolt that holds the swing arm to the pedal arm (Figure C). 4) Take the bolt removed in Step 1 and turn it into the shaft (Figure D).
CHAPTER 9: PART REPLACEMENT GUIDE 9.18 VERTICAL STABILIZER ARM REPLACEMENT 1) Remove the bolt that holds the vertical stabilizer arm to the frame (Figures A & B). FIGURE A FIGURE B 2) Remove the bolt from the upper pivot joint of the vertical stabilizer arm (Figure C). 3) Remove the vertical stabilizer arm (Figure D).
CHAPTER 9: PART REPLACEMENT GUIDE 9.19 INCLINE ARM COVER REPLACEMENT 1) Remove the screw that holds the plastic cover on the arm (Figures A & B). FIGURE A FIGURE B 2) Remove the incline arm cover (Figure C). FIGURE C 3) Reverse Steps 1-2 to install a new incline arm.
CHAPTER 9: PART REPLACEMENT GUIDE 9.20 HANDLEBAR SERVICE 1) All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar. 2) Once the screws are removed, lift the part carefully, then disconnect any wire connections to fully remove the part. This includes the resistance buttons and heart rate grip plates (Figures A &...
9.21 CF CARD REPLACEMENT NOTE: If the CF card has been used in a different 7xi console, it cannot be reused in another console. To reuse a CF card, it needs to go through a special process by the Matrix Service Team. 1) Turn on the power to the Elliptical Trainer , wait until the welcome display picture has been come up (Figure A). 2) Enter Manager Mode by pressing ENTER, 1, 0, 0, 1, ENTER on the entertainment keypad.
CHAPTER 9: PART REPLACEMENT GUIDE 9.22 CONSOLE PARTS REPLACEMENT 1. Remove the back cover of the console (Figure A). 2. Remove all the cables and CF card (Figure B). FIGURE A FIGURE B 3. Remove the heat sink from UCB (Figure C). 4.
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CHAPTER 9: PART REPLACEMENT GUIDE 9.22 CONSOLE PARTS REPLACEMENT - CONTINUED 7. Remove the TV tuner (Figure G). 8. Remove the touch switch wire fixing plate (Figure H). FIGURE G FIGURE H 9. Remove the touch switch board (Figure I). 10.
CHAPTER 9: PART REPLACEMENT GUIDE 9.23 TESTING THE SUSPENSION ELLIPTICAL ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO TEST THE MACHINE: 1) Enter Service Mode (ENTER, 3, 0, 0, 1, ENTER) and input the serial number of the console. Also set the Machine Type (ENTER, 3, 0, 0, 2, ENTER) and verify that the Date and Time are correct (See Section 7.2).
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.2 ASSEMBLY HARDWARE QUANTITY SKETCH DESCRIPTION PACKAGE COLOR SOCKET HEAD CAP SCREW RED (2 BAGS) (M10 X 1.5P X 25L) 10.9 GRADE MINIMUM FLAT WASHER RED (2 BAGS) (10.2 X 20 X 2.0T) SOCKET HEAD CAP SCREW GREEN (M10 X 1.5P X 100L)
STABILIZING THE MATRIX SUSPENSION ELLIPTICAL The Matrix Suspension Elliptical should be level for optimum use. Once you have placed your unit where you intend to use it, raise or lower one or both of the adjustable levelers located on the bottom of the frame. Use a 6mm Allen wrench through the access hole at the rear hinge joint on both sides (Figure A).
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (US) Once the cardio equipment has been installed and proper power and cable wiring is provided, The Television must be programmed to the club's channels and settings. Auto Tuning - An auto scan will search for channel signals from the coax cable.
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (US) - CONTINUED Auto Tuning (continued): 7. The achieved scan will be displayed on the bottom left hand corner of the screen (Figure G). Once the channel scan is complete, the scanned channels will be displayed on the channel list on the screen (Figure H).
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (US) - CONTINUED Auto Tuning (continued): 10. Press Start Scan to begin scanning (Figure M). Scan Started will be displayed on the bottom left hand corner of the screen (Figure N). FIGURE M FIGURE N 11.
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (ID MARKET) Once the cardio equipment has been installed and proper power and cable wiring is provided, The Television must be programmed to the club's channels and settings. Auto Tuning - An auto scan will search for channel signals from the coax cable.
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (ID MARKET)- CONTINUED Auto Tuning (continued): 7. Select the Analog source on the screen (Figure G). Select your country location (Figure H). FIGURE G FIGURE H 8. Select the signal delivery type on the screen (Figure I). Select the tuner type on the screen (Figure J). FIGURE I FIGURE J 9.
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.5 TV PROGRAMMING INSTRUCTIONS (ID MARKET) - CONTINUED Auto Tuning (continued): 10. The achieved scan will be displayed on the bottom left hand corner of the screen (Figure M). Once the channel scan is complete, the scanned channels will be displayed on the channel list on the screen (Figure N).
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 USING UPDATE MANAGER 1) To enter Update Manager Mode, press "ENTER, 3, 0, 0, 4, ENTER" on the number keypad and Update Manager Mode will appear on the display. 2) Choose a correct model type by touching the screen desired tab. . 3) Press the "HOME"...
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 UPDATE MANAGER - INSTALLED UPDATES – TAB 1 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Installed Updates Show the all software version of console. 10.6 UPDATE MANAGER - AVAILABLE UPDATES – TAB 2 MANAGER MODE FUNCTION &...
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 UPDATE MANAGER - UPDATE HISTORY – TAB 3 FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED MANAGER MODE Update History Show the all software update history. 10.6 UPDATE MANAGER - SETTINGS – TAB 4 MANAGER MODE FUNCTION &...
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 UPDATE MANAGER - INSTALLED UPDATES – TAB 5 MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Installed All Updates Active the all software updates onto console.
CHAPTER 11: SOFTWARE UPGRADE INSTRUCTIONS 11.1 SOFTWARE UPGRADE PROCEDURE FROM WEBSITE NOTE: Don’t power off the machine while the software is being installed. After the software has been installed completely, turn off the machine and wait 30 seconds, then turn the machine back on. If the display shows 04A0, turn off & turn on the machine again. 1) Turn on the power to the Elliptical, wait until the welcome display picture has been come up (Figure A). 2) Enter Manager Mode by pressing ENTER, 1, 0, 0, 1, ENTER on the lower keypad. 3) Record the Accumulated Mileage, Accumulated Time, and Serial Number.
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CHAPTER 11: SOFTWARE UPGRADE INSTRUCTIONS 11.1 SOFTWARE UPGRADE PROCEDURE FROM WEBSITE - CONTINUED 8) Press the Install All Updates key on the screen (Figure D). 9) Press the Yes key to auto run the upgrade process (Figure E). FIGURE D FIGURE E 10) The screen will show every software install status (Figure F).
CHAPTER 11: SOFTWARE UPGRADE INSTRUCTIONS 11.2 SOFTWARE UPGRADE PROCEDURE FROM USB NOTE: Don’t power off the machine while the software is being installed. After the software has been installed completely, turn off the machine and wait 30 seconds, then turn the machine back on. If the display shows 04A0, turn off & turn on the machine again. 1) Copy the software onto the USB drive (Figure A). 2) Turn on the power to the Elliptical, wait until the welcome display picture has come up (Figure B). FIGURE A FIGURE B 3) Enter Manager Mode by pressing ENTER, 1, 0, 0, 1, ENTER on the lower keypad.
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CHAPTER 11: SOFTWARE UPGRADE INSTRUCTIONS 11.2 SOFTWARE UPGRADE PROCEDURE FROM USB - CONTINUED 9) Press the Available Updates key on the screen (Figure E). FIGURE E 10) Press the Install All Updates key on the screen (Figure F). 11) Press the Yes key to auto run the upgrade process (Figure G). FIGURE F FIGURE G 12) The screen will show every software install status (Figure HI).
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CHAPTER 11: SOFTWARE UPGRADE INSTRUCTIONS 11.2 SOFTWARE UPGRADE PROCEDURE FROM USB - CONTINUED 14) Enter Service Mode by pressing ENTER, 3, 0, 0, 1, ENTER on the lower keypad and check that the Machine Type is correctly set for R7xi. If not correct, press ENTER, 3, 0, 0, 2, ENTER on the lower keypad and select the correct Machine Type (Figure J). 15) Enter Service Mode by pressing ENTER, 3, 0, 0, 1, ENTER on the lower keypad and press the edit key on the screen.
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