Index - Mitel 8662 User Manual

Index

A
Abbreviations 3
About Your Phone 2
Account Codes 26
Account Codes, using 26
ACD Hunt Group Wrap-Up Timer, stopping 52
ACD Hunt Groups
logging in 51
logging out 52
Agent Help
accepting or rejecting 53
requesting 52
Agent Help Calls, accepting or rejecting 53
Agent, ACD hunt group 51
Angle, adjusting 9
Audio Problems 56
Automatic Access, using 20
Automatic Call Access, using 20
Automatic Trunk Answer, using 20
B
Background Music
listening 10
listening to 10
Barge-In, using 54
Button Assignments, viewing 17
Buttons 5
C
Call Forward
Manual 31
System 31
using 31
Call Logging 36
Call Logs, using 36
Callback, requesting (queuing the phone) 21
Caller ID Information
displaying 30
viewing 30
Calls
answering 19
anwering 19
Mitel 8662 IP Phone User Guide – Issue 14, May 2010
®
camping-on to phone 21
conference, placing 34
external, placing 22
forwarding 31
logs, using 36
monitoring 53
muting the microphone 28
phone, queuing for 21
picking up (reverse transferring) 29
placing 21
placing internal (IC) 21
recording 35
redirecting 20
stealing 53
transferring 29
waiting 19
Calls On Hold, placing 28
Calls to External Numbers, transferring 29
Calls to Other Extensions, transferring 29
Camp-On, using 21
Characters, entering dialpad 11
Codes
account 26
default system access 14
feature, default 15
Outgoing Call access 22
Comfort and Safety Tips 6
Conference
dropping out 34
transferring 34
Conference Calls
adding a party to 34
dropping out of 34
ending 35
placing 34
transferring 34
Conference Party, adding 34
Configuration Assistant 38
Configuration Assistant, accessing 38
Connectors
handset jack 6
headset jack 6
LAN/Power jack 6
Personal Computer (PC) port 6
phone 6
Contact Information 55
Contrast, changing 10
Index
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