Mitel 8660 User Manual
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Mitel 8660 User Manual

Mitel 8660 User Manual

5000 communications platform (cp)
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Mitel 8660 IP Phone:

User Guide

W I N N E R
0330 333 7323 | www.denwa.uk.com
MEDIUM SIZED
BUSINESS OF THE YEAR

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  • Page 1: User Guide

    Mitel 8660 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
  • Page 2 M I T E L 5000 Communications Platform (CP) 8560/8660 Phone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...

  • Page 4: Feature Buttons

    System Forward – On/Off number. Right/forward when entering System Speed Dial dialpad characters. View Button Assignments ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page iii Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 5: Viewing And Responding To Messages

    OUTGOING button or enter the Outgoing Call 3. After the tone, make your announcement, and access code (8 is the default code), and then dial then hang up. the telephone number. Page iv Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 6 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 7: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 8: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies:  Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 ...

  • Page 9: Phone Usage

     The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors. See “Power Requirements” on page vii. ...
  • Page 10 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page ix Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 12: Table Of Contents

    8660 IP Phone Exceptions........
  • Page 13 System Forwarding ............35 Page xii Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 14 Changing Your Station Passcode ..........53 Page xiii Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 15 Troubleshooting Tips ............68 Index Page xiv Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 16: Getting Started

    Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features.

  • Page 17: About Your Phone

    5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 18: Feature Descriptions

    STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) MISSED (number) Missed Calls Page 3 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 19: Message Indicator Lamp

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to Background Music” page 10 for more information about background music. Page 4 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 20: Feature Buttons

    Forwards the call to the specified number. Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 5 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 21: Phone Connectors

     Handset port: Connects to a handset.  24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only).  Personal Computer (PC) Ports 1-3: Connect to PCs or any other 10/100 Ethernet devices (8660 IP Phones only).

  • Page 22: 8660 Ip Phone Exceptions

    8660 IP Phone Exceptions The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions:  The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see page ...

  • Page 23: Headset Instructions

    2. Dial 317 to turn the headset on. HEADSET MODE ON appears. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. Page 8 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 24: Personalizing Your Phone

    Press the PREVIOUS or NEXT menu buttons to listen to and select a ring tone. 3. Press (Speaker), #, the ACCEPT menu button, or lift and replace the handset to select the ring tone. Page 9 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 25: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 26: Using The Dialpad Buttons To Enter Characters

    4. Press FWD to enter a space. 5. Press MSG to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 11 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 27 Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 28 Personalizing Your Phone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Page 13 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 29: Using Programmable Buttons

    You can also use a PKM (DSS/BLF unit) to add additional programmable buttons to your telephone. You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. Page 14 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 30: Default Access Codes

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 15 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 31: Default Feature Codes

    Call Forward – No Answer/Busy Call Logging Change Language Conference Default Station Directory Display Time And Date Do-Not-Disturb These features shown may or may not be enabled for your system. Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 32 Page Receive – On/Off Program Buttons Program Station Passcode Programmable Buttons – Return to Default Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Page 17 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 33: Viewing Button Assignments

    Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 34: Resetting The Phone To The Default Settings

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 19 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 36: Answering And Placing Calls

    You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on page Page 21 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 37: Using Automatic Call Access

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 38: Placing Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 23 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 39: Off-Hook Voice Announce

    NOTE This feature is not available on the 8660 IP Phone. To use Off-Hook Voice Announce: Do not hang up. After the busy signals stop, you are automatically connected and may speak.

  • Page 40: Redialing A Number

    To redial the saved number: After selecting a line, press REDIAL. The number is redialed. If there is no redial number available, the display shows NO NUMBER NOTE TO DIAL. Page 25 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 41: Using Speed Dial

    You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 27 “. Page 26 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 42: Deleting Station Speed-Dial Entries

    4. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 27 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 43: Using The Directory

    “Using the Dialpad Buttons to Enter Characters” on page Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 44: Using Account Codes

    This code is used for all calls made from your phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 29 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 46: Call Features

    While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to unmute the microphone. Page 31 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 47: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button. Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 48: Transferring Calls

    The call is transferred to the phone you are using and you are connected to the caller. See “Hunt Groups” on page 61 for more information about using hunt groups. Page 33 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 49: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 50: Forwarding Calls

    To turn System Forwarding on or off: Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. This feature may or may not be enabled for your system. Page 35 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 51: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 52: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 37 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 53: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 54: Placing Ad Hoc Conference Calls

    The traditional conferencing feature that has always been available on the 5000 CP has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 41). Page 39 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 55: Ending A Conference And Placing All Parties On Hold

    Press the CNF button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable CALL button for external parties. Page 40 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 56: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 41 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 57: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 58: Using Record-A-Call

    Press (Special), and then dial 385.  Press the CANCEL RECORDING menu button.  Hang up. This feature may or may not be enabled for your system. Page 43 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 59: Using Group Listen

    Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 60: Using Secondary Extension Buttons

    # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Secondary Extension buttons must be programmed by your system administrator. Page 45 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 61: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 46 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 62: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 63: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 48 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 64: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 49 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 65: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 50 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 66: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 67: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 68: Changing Your Station Passcode

    4. Enter your station passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 53 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 70: Messages

    For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail NOTE Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide (on the Mitel Web site (http://edocs.mitel.com).

  • Page 71: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 56 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 72: Using Do-Not-Disturb

    (Speaker) or the ACCEPT menu button, or lift and replace the handset. To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Page 57 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 73: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 74: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 59 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 76: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 61 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 77: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. ACD WRAP-UP TERMINATED appears. Page 62 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 78: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Page 63 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 79: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 64 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 80: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 65 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 82: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 83: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed Dial bin. Page 68 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 84  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 69 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...

  • Page 86: Index

    50 station passcode, changing 47 Call Forward Connectors, phone 6 Manual 35 Contact Information 67 System 35 Contrast, changing 10 using 35 Page 71 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 87 Feature Buttons 5 Individual Hold, using 32 Feature Descriptions 3 Internal Calls, placing 23 Features to Programmable Buttons, using 14 Inter-Station Messages, deleting 56 IP Phone Exceptions 7 Page 72 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 88 Messages, viewing and responding 56 Phone Signals 7 Microphone, muting 31 Phone to the Default Settings, resetting 19 Music, listening 10 Programmalbe Key Module (PKM) 14 Mute, using 31 Page 73 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 89 31 Speed Dial 26 entries, deleting 27 Waiting Calls, answering 21 Station, using 26 Welcome 1 System, using 26 Wrap-Up Timer, stopping 62 using 26 Page 74 Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011...
  • Page 91 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

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