11. CUSTOMER INFORMATION
After installation and test operation, the customer must be
informed about their new heat pump installation. Below is a
checklist regarding the information that the installer must give the
customer:
• The model of the heat pump that has been installed
• Run through the Maintenance instructions and show what it
contains
• Describe the various operating modes and what they mean
• Describe the most common alarms and corrective actions
• Demonstrate how to navigate the control computer and which
settings the customer can set themselves
• Demonstrate how to view history and operating times
• Show the pipe installation and go through the periodic maintenance
actions that the customers must be aware of:
- recommended pressure on manometers
- fill the heating system
- exercise safety valves
- clean strainers
• Explain how the customer can fine adjust their existing heating
system according to the instructions in the maintenance
instructions
• The applicable warranties
• Where the customer is to turn for servicing
• Finally, fill in the reference list at the back of the Maintenance
instructions.
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