Service Information; Warranty - Bayer HealthCare Contour Next EZ User Manual

Service Information

If you have a problem and none of the problem solving
steps in this user guide help, contact Bayer Diabetes
Care Helpline at 1-800-268-7200. We have trained
specialists to help you.
Important
• Speak to a Bayer Diabetes Care Representative
before returning your meter for any reason. He/
she will give you the information needed to get
your problem handled correctly and efficiently.
• Have your C
ONTOUR
meter and C
ONTOUR
when you phone. It would also be helpful
to have a bottle of C
solution nearby.
Check List
This check list may be helpful when speaking with
Bayer Diabetes Care Helpline:
¯
A
¯
B
2. Locate the C N
ONTOUR
the bottle.
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3. Check the battery icon on the display.
(See page 46, Changing the Batteries.)
®
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® N EZ blood glucose
EXT
® N test strips available
EXT
® N control
ONTOUR EXT
1. Locate the serial
number (A) and model
number (B) on the back
of the meter.
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–––––––––––––––––––––
test strips' expiry date on
EXT

Warranty

Important: Bayer Inc. ("Bayer") has no knowledge
of the performance of the C
ONTOUR
if used with any test strip other than C
and therefore this warranty is invalid if the
C N EZ meter is used with any test strip
ONTOUR EXT
other than the C ® N
ONTOUR EXT
C N test strip is altered or modified in
ONTOUR EXT
any manner.
Manufacturer's Warranty: Bayer Inc. warrants to
the original purchaser that this meter will be free from
defects in materials and workmanship for as long as
you own your system. Bayer Inc. shall replace with a
reconditioned meter or, at its option, repair at no charge
a meter that is found to be defective.
This warranty is subject to the following exceptions and
limitations:
1. The enclosed warranty card must be completed,
signed and returned to validate your warranty.
2. This warranty is limited to replacement due to
defects in parts or workmanship. Bayer Inc. shall
not be required to replace any meters which are
necessitated by abuse, accidents, alteration, misuse,
neglect, maintenance by other than Bayer, or failure
to operate the meter in accordance with instructions.
Further, Bayer assumes no liability for malfunction
or damage to Bayer meters caused by the use of
reagents other than the appropriate Bayer reagents
(e.g., C N test strips) manufactured or
ONTOUR EXT
recommended by Bayer.
Need Help? 1-800-268-7200
www.diabetes.bayer.ca
® N EZ meter
EXT
® N
ONTOUR EXT
test strip or when the
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