Bayer HealthCare Contour Next EZ User Manual page 25

If you do not resolve the problem, contact
Bayer Diabetes Care Helpline at 1-800-268-7200.
What What It
You See Means
Test strip or
control solution
is past the
expiry date
or is past the
discard date.
Test strip is
deteriorated
due to heat or
Control
exposure to
test result
moisture.
is out of
range Control
solution is
(too high
or not at room
too low). temperature
or may not be
mixed well.
Incorrect
control solution
was used.
Meter could be
damaged.
®
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What You Should Do
Check all expiry dates and
discard dates. Do not use
expired testing materials.
Run another control test with
a new test strip and control
solution.
Shake the control solution
bottle well, about 15 times
before every use, to ensure
the control solution is
mixed well.
Make sure you are using
C ® N control
ONTOUR EXT
solution from Bayer.
If result is still out of range,
contact Bayer Diabetes Care
Helpline at 1-800-268-7200.
If you do not resolve the problem, contact
Bayer Diabetes Care Helpline at 1-800-268-7200.
What What It
You See Means
Some
display
segments
do not Possible meter
electronics
appear
when the failure.
meter
initially
turns on.
Results
are not
displayed This will affect
in the way you
expected see your
results.
units of
measure
(mmol/L).
Need Help? 1-800-268-7200
www.diabetes.bayer.ca
What You Should Do
Compare meter display with
the illustration on page 2.
If the display is not correct,
contact Bayer Diabetes Care
Helpline at 1-800-268-7200.
Contact Bayer Diabetes Care
Helpline at 1-800-268-7200.
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