VeriFone HICAPS VX820 User Manual page 35

step 4
Use the arrows on the touch screen to
highlight the Merchant you wish to
transact with and press [SELECT].
Note: This option will only appear if there
is more than one merchant loaded in this
terminal.
step 5
The terminal will then prompt you for
the refund password for the selected
merchant. Key the password and
press [OK].
Note: If the password is unknown or not
being accepted you will need to call the
HICAPS Help Desk 1300 650 852 to have
the password reset .
step 6
Key the amount you wish to refund and
press [OK].
step 7
The cardholder is to select their account
on the touch screen or by selecting the
number on the keypad that is next to the
account name on the screen.
e.g  – CHQ,  – SAV,  – CR.
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