VeriFone HICAPS VX820 User Manual page 25

step 5
Select [YES] to send the cancellation or
[NO] to return back to the home screen.
Note: The terminal will produce two copies
of the cancellation receipt. The first copy
must be signed by the Fund member and
retained for your records, the second copy is
for the member's own records.
option 2
Transaction was processed by
a different terminal.
Note: The transaction must still have
been processed in the same day.
step 1
Access the Transactions menu by pressing
[TRANS] on the touch screen.
step 2
Select 2. Refund/Cancel and press
[SELECT].
step 3
The terminal will then prompt you
for a card. Swipe the cardholder's
Health Fund card.
step 4
Use the arrows on the touch screen
to highlight the Provider used in the
original claim that you wish to cancel
and press [SELECT].
Note: This prompt will only be displayed
if more than one provider is loaded into
the terminal.
5