VeriFone VX680 Quick Reference Manual

CREDIT SALE CREDIT REFUND
SALE
• Select • Tap the
ENTER
• Enter sale amount and press • Select
– Enter tip amount and press ENTER, or • Enter refund amount and press
• Select
press ENTER to bypass.
• Swipe customer card or manually enter
• Select YES
account number and press
• Swipe customer card or manually enter
• Select
account number and press ENTER
– Enter expiration date (MMYY) and press
CREDIT
• Select
ENTER
– Enter expiration date (MMYY) and press
• Terminal dials out, and receipt prints
ENTER
– Card present? Select YES (if No, see Mail/
Phone section)
DEBIT REFUND
– Imprint the card and press ENTER
• Tap the
– Enter V-Code and press ENTER, or press
• Select
ENTER to bypass
• Enter refund amount and press
– If bypassed, select V-Code option: NO (no
• Select
V-Code), XREAD (unreadable), or XPROV
• Swipe customer card or manually enter
(not provided)
account number and press
– Enter Zip Code and press ENTER
• Select
• Terminal dials out, and receipt prints
• Have customer enter PIN on PIN pad and
press
• Enter original transaction date (MMDDYY),
MAIL/PHONE SALE and press
• Enter original time (HHMMSS), and press
• Tap the SCROLL icon
ENTER
PHONE ORDER
• Select
• Terminal dials out, and receipt prints
ENTER
• Enter sale amount and press
– Enter tip amount and press ENTER, or
press ENTER to bypass.
REVERSAL (FULL/PARTIAL)
• Select YES
Reversals may only be processed on sales
• Manually enter account number and press
within the current batch.
ENTER
• Enter expiration date (MMYY) and press
• Tap the
ENTER
• Select
• Select option: PHONE or WEB
• Select
– If Web, encrypted? Select YES or NO
(partial amount reversed)
• Enter purchase order number, and press
• Select retrieval method:
ENTER
AMT (amount)
ENTER
• Enter V-Code and press , or press
• Enter retrieval information, and press
ENTER
to bypass
• Transaction displays on screen; select
NO
– If bypassed, select V-Code option: (no
(reverses trans),
V-Code), XREAD (unreadable), or XPROV
NEXT (scrolls to next trans)
(not provided)
– If No or Next, follow prompts.
• Enter street address number and press ENTER
– If partial reversal, enter the dollar amount
ENTER
• Enter Zip Code and press
to be reversed and press
• Terminal dials out, and receipt prints
• Terminal dials out, receipt prints
DEBIT SALE
SALE
• Select
ENTER
• Enter sale amount and press
• Select YES
• Swipe customer card
• Select DEBIT
• Have customer enter PIN on PIN pad and
ENTER
press
– Enter cash back amount and press ENTER
• Terminal dials out, and receipt prints
TERMINAL MESSAGES
SCROLL
icon
AMO UN T DUE /B AL AN C E DUE:
REFUND
authorization has occurred. Ask customer for
ENTER
another form of payment for the remaining
YES
balance of the sale. Press
receipt. Pressing
ENTER
transaction.
CREDIT
AV S (ADD RE S S VERIF ICATI ON S ER-
V IC E): Checks if the street address and ZIP
code entered match the customer's billing
address.
CAL L: Call Voice Authorization Center. If ap-
proved, proceed with Offline Entry.
SCROLL
icon
REFUND
HOL D/ CAL L OR P ICK U P CAR D:
ENTER
card. Use Code 10 procedure. Call the Voice
YES
Authorization Center.
ENTER
CARD S WI PE E RRO R:
DEBIT
not read. Swipe card again or manually key-in
account number.
ENTER
COMM E RRO R:
ENTER
occurred. Check line connections, call Help
Desk.
SCROLL icon until Reversal displays
REVERSAL
FULL PARTIAL
(full amount reversed) or
INV# (invoice #) or
ENTER
YES
NO (returns to last screen), or
ENTER
0300015
V050514
© 2014 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks or
registered trademarks of their respective owner.
G B (N UM B ER ): Good batch. Batch transmis-
sion accepted.
A partial
M ANUAL EN T RY N OT A LLO WED :
transaction will not allow manual entry. Debit
ENTER
to print the
cards may not be manually keyed-in.
CANCEL
will not void the
QD (N UM B ER ) O R R B (N U M B ER ):
Duplicating or Rejected Batch. Call Help Desk.
R ECORD N OT FOUN D :
not found in terminal batch.
S ETTL E FA I LE D, RE T RY:
call help desk.
Verification Code. A 3-4 digit non
V-CODE:
Hold the
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
Magnetic stripe did
A communication error has
Bank Name _____________________________
Bank Phone _____________________________
Help Desk Phone _________________________
V Number ______________________________
Voice Authorization Phone ___________________
Merchant Number ID ______________________
Other _________________________________
______________________________________
www.tsysacquiring.com
Current
Quit
Invoice number is
Settlement failed,
Quick Quick
Reference Reference
Guide Guide
VERIFONE® VX680
R E S T A U R A N T R E T A I L