Service - K-array KRX202 User Manual

KRX PORTABLE SYSTEMS

11. SERvICE

To obtain service:
1) Contact the official K-array distributor in your country. Your local distributor will direct you to the
appropriate service center.
2) If you are calling for service, please have the serial number(s) of the unit(s) available for reference.
Ask for Customer Service and be prepared to describe the problem clearly and completely.
3) If the problem cannot be resolved over the phone, you may be required to send the unit in for
service. In this instance, you will be provided with an RA (Return Authorization) number which should
be included on all shipping documents and correspondence regarding the repair. Shipping charges are
the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty. Service must
be performed by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the product. Do not use any solvents, chemicals, or cleaning
solutions containing alcohol, ammonia, or abrasives. Do not use any sprays near the product or
allow liquids to spill into any openings.
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