Service - K-array KS5 User Manual

KS5

10. SERVICE

To obtain service:
1) Contact the official K-array distributor in your country. Your local distributor will direct you to the
appropriate service center.
2) If you are calling for service, please have the serial number(s) of the unit(s) available for reference.
Ask for Customer Service, and be prepared to describe the problem clearly and completely.
3) If the proble m cannot be re solve d ove r the phone, you may be re quire d to se nd the unit in for
se rvice . In this instance , you will be provide d with an RA (Re turn Authorization) numbe r which
should be include d on all shipping docume nts and corre sponde nce re garding the re pair. Shipping
charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty. Service must
be performed by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals, or cleaning
solutions containing alcohol, ammonia, or abrasives. Do not use any sprays near the product or
allow liquids to spill into any openings.
Ver. 1.3 Ver. 1.2
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