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The period of guarantee begins from the date of transfer of risks, in the
case of special systems and software on the date of commissioning, at
latest 30 days after the transfer of risks. In the event of justified notice of
compliant, we can repair the fault or provide a replacement at its own
discretion within an appropriate period. If this measure proves to be
impossible or unsuccessful, the purchaser can demand a reduction in the
purchase price or cancellation of the contract. All other claims, in particular
those relating to compensation for direct or indirect damage, and also
damage attributed to the operation of software as well as to other service
provided by us, being a component of the system or independent service,
will be deemed invalid provided the damage is not proven to be attributed
to the absence of properties guaranteed in writing or due to the intent or
gross negligence or part of our company.
If the purchaser or a third party carries out modifications or repairs on
goods delivered by our company, or if the goods are handled incorrectly, in
particular if the systems are commissioned operated incorrectly or if, after
the transfer of risks, the goods are subject to influences not agreed upon in
the contract, all guarantee claims of the purchaser will be rendered invalid.
Not included in the guarantee coverage are system failures which are
attributed to programs or special electronic circuitry provided by the
purchaser, e.g. interfaces. Normal wear as well as normal maintenance are
not subject to the guarantee provided by us either.
The environmental conditions as well as the servicing and maintenance
regulations specified in this manual must be complied with the customer.
VSP 516S
User Manual
3
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