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12. Help
12.3.4 Fax – sending
Problem
I cannot send documents.
I cannot send a fax
overseas.
The other party complains
that letters on their
received document are
distorted or not clear.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
12.3.5 Fax – receiving
Problem
I cannot receive
documents.
I cannot receive
documents automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
92
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 7).
L The other party's fax machine is busy or has run out of recording
paper. Try again.
L The other party does not have a fax machine. Check with the other
party.
L The other party's fax machine failed to answer the fax
automatically. Send the fax manually (page 40).
L Use the overseas transmission mode of feature #23 (page 64).
L Add two pauses at the end of the telephone number or dial
manually.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party's machine.
L Adjust the scan contrast using feature #58 (page 66).
L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 96). Please do not insert a document
before correction fluid has dried completely.
Cause & Solution
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 9) or
clear the jammed paper (page 95).
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 7).
L The receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 49), FAX
ONLY mode (page 50) or TEL/FAX mode (page 48).
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 63).
L The greeting message is too long. Record a shorter message
(page 55).
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode to TEL mode (page
47), TAM/FAX mode (page 49) or TEL/FAX mode (page 48).
L The recording paper is not installed correctly. Make sure that the
shiny side of the paper is facing down and re-install the paper
(page 9).
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
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