Cannot Perform Network Scanning - Konica Minolta bizhub C3850 User Manual

4.4

Cannot perform network scanning

4.4 Cannot perform network scanning
Description of problem
Cannot send data.
Scanned data cannot be sent
(by SMB TX) to a specified
computer.
When sending scanned data
(by SMB TX) to a specified
computer, operations take
place slowly.
When sending scanned data
(by SMB TX) to a specified
computer, a "Server connec-
tion error" occurs.
When sending scanned data
(by SMB TX) to a specified
computer, a "login error" oc-
curs.
[Maintenance/Troubleshooting]
Check points
Is the volume per E-mail to
be sent exceeding the maxi-
mum receiving capacity of
the SMTP server?
Was the transmission proce-
dure carried out correctly?
Are the network settings and
connection correct?
Is the correct E-mail address
set for this machine?
Are cables connected cor-
rectly?
Is the folder correctly speci-
fied?
Are you using the correct au-
thentication method?
Have you specified a folder
name using more than 13
characters?
Is [LLMNR] enabled?
Is the network cable con-
nected?
Do packets from this ma-
chine reach the destination?
Is the [File Path] set correctly
for the destination?
Are you operating as a do-
main user?
Remedy
If the volume of one E-mail message ex-
ceeds the maximum capacity of the
SMTP server for reception, an error oc-
curs which will prevent transmission.
Check the transmission procedure, then
resend the fax.
Check the network settings and con-
nection.
Check the E-mail address of the ma-
chine and configure it.
Make sure that the network cable is cor-
rectly connected.
If the path for the destination folder is
delimited by "/ (slash)", the folder can-
not be specified. Use "\" to specify the
path for the destination folder.
When sending data to a destination PC
running operating software earlier than
Mac OS X 10.3.x, use the NTLMv1 au-
thentication. To a destination PC run-
ning operating system later than Mac
OS X 10.4.x, send data using the
NTLMv2 authentication.
When sending data to a folder on a PC
running Mac OS X, specify a folder
name using up to 12 characters.
Disable [LLMNR] using Web Connec-
tion.
Make sure that the network cable is cor-
rectly connected.
Check that packets from this machine
reach the destination.
If not, take/check the action indicated
below:
• Replace the network cable with a
new one.
• If no packets are sent out from this
machine, check the IP settings on
this machine.
• Check that the IP address of the
destination is correctly registered.
Check that the [File Path] of the destina-
tion is correctly registered.
If you are operating as a domain user,
create a domain user name that is differ-
ent from the local user name. If your do-
main user name is the same as the local
user name, use the same password for
both.
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