Cannot Print - Konica Minolta bizhub C3850 User Manual

4.3

Cannot print

4.3 Cannot print
4.3.1 Cannot print
Description of problem
A message saying
"Printer is not connect-
ed" or "Print Error" ap-
pears on the computer
screen.
A postscript error ap-
pears on the computer
screen.
[Maintenance/Troubleshooting]
Check points
Is the power turned on?
Has the machine been
placed in ErP Auto Pow-
er Off mode?
Is another printer speci-
fied?
Is the network or USB
cable disconnected?
Has an error occurred on
the machine?
Is there sufficient com-
puter memory available?
Is there sufficient com-
puter memory available?
There may be an error in
the application software
settings.
Are the file printing set-
tings correct?
Remedy
Check the Power Switch of this machine.
If a hub is used, also check the hub power.
If the machine is placed in ErP Auto Power Off
mode, it cannot receive any jobs. Press the Pow-
er key to release the ErP Auto Power Off mode.
Check the specified printer name.
Make sure that the cables are correctly connect-
ed.
If a hub is used, also check the connection with
the hub.
Check the Control Panel of this machine.
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
Refer to the user's manual of the application soft-
ware to check the settings.
Change the settings and try to print again.
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