Print Problem - Wasp WPL25 User Manual

WPL25/WHC25 User Manual

5.2 Print Problem

Not Printing
No print on the
Continuous
feeding labels
Paper Jam
Poor Print Quality
Problem
Check if interface cable is well
connected to the interface connector.
The serial port cable pin configuration
is not pin to pin connected.
The serial port setting is not
consistent between host and printer.
The port specified in the Windows
driver is not correct.
The Ethernet IP, subnet mask,
gateway is not configured properly.
Label loaded not correctly.
label
The printer setting may go wrong.
Gap/black mark sensor sensitivity is
not set properly (sensor sensitivity is
not enough)
Make sure label size is set properly.
Labels may be stuck inside the printer
mechanism near the sensor area.
Top cover is not closed properly.
Wrong power supply is connected
with printer
Check if supply is loaded correctly.
Check if dust or adhesives are
accumulated on the print head.
Possible Cause
32
Recovery Procedure
Re-connect cable to interface.
Please replace the cable with pin to
pin connected.
Please reset the serial port setting.
Select the correct printer port in the
driver.
Configure the IP, subnet mask and
gateway.
Follow the instructions in loading
the media.
Please do the initialization and
gap/black mark calibration.
Calibrate the gap/black
sensor.
Set label size exactly as installed
paper in the labeling software or
program.
Remove the stuck label.
Close the top cover completely and
make sure the right side and left
side levers are latched properly
Check if 24V DC output is supplied
by the power supply.
Reload the supply.
Clean the print head.
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