Contacting Smart Technologies; Contacting Smart Technical Support; Other Smart Contacts; Warranty - Smart Technologies Smart Board Plasma Display Installation Manual

Contacting SMART Technologies

Contacting SMART Technical Support

All SMART products include one year of free telephone, fax and e-mail support. You may
contact SMART Technical Support at:
Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax (24 hours): 403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please note your SBPD serial number before calling so we may better assist you. You'll find
the serial number label on the rear of the interactive overlay, in the top right corner. We'll also
need to know the purchase date, the dealer's name, your operating system, and the name of
the application software causing the problem, if applicable.

Other SMART Contacts

Sales and Marketing: toll-free at 1.888.42.SMART or outside North America
Fax(24 hours): 403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
Suite 600, 1177 - 11th Avenue SW
Calgary, AB CANADA T2R 1K9

Warranty

Your SBPD is covered by a one-year parts and labor warranty. If you need to return defective
merchandise, call SMART Technical Support to receive the appropriate Return of Merchandise
Authorization, as well as shipping instructions so that the SBPD can be sent to an authorized
service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is
responsible for shipping the system to the service center. SMART pays return shipping via
ground service on any product returned for service within the warranty period. Any charges
associated with a customer-requested rush order are billed to the customer. Following the
warranty period, the customer is responsible for shipping the product to and from the service
center.
Read the warranty shipped with your SBPD for details.

User Registration Card

A User Registration Card has been shipped with your SBPD. To facilitate user support and to
receive news and updates, fill in and mail the card to SMART Technologies. You can also
register online via the SMART Web site at www.smarttech.com.
+1.403.245.0333
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