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Customer Support
Contacting SMART Technical Support
SMART's Technical Support team welcomes your call. However, you may first want to contact your
local reseller if you experience any difficulty with your 2000i, as they may be able to solve the
problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: 1.866.518.6791 (toll-free in Canada/U.S) or +1.403.228.5940 (all other
Fax: +1.403.806.1256
E-mail: support@smarttech.com
Website: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you have access to your 2000i during the call.
The support representative may ask you for the following information:
•
the serial number of the unit
•
the version of the software that's causing the problem and the version of your computer's
operating system (if applicable)
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or +1.403.245.0333 (all
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
Returning Defective Merchandise
All Rear Projection SMART Board 2000i interactive whiteboards are covered by a two-year limited
equipment warranty. The integrated projector is also covered by a two-year limited equipment
warranty. To return defective merchandise, call SMART Technical Support. You will receive the
appropriate Return of Merchandise authorization and instructions for transporting your 2000i to an
authorized service center.
Warranty Shipping Charges
Transportation charges that are incurred from warranty service are paid as follows: You are
responsible for transporting the system to the service center, and SMART pays return shipping via
ground service on any product that's returned for service within the warranty period. If you request a
rush order, any associated charges are billed to you. Read the warranty that was included with your
2000i for details.
40
countries)
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
other
countries)
Suite 300, 1207 – 11th Avenue SW
Calgary, AB CANADA T3C 0M5
2000i-DVX Installation Guide
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