KVH Industries antenna system User Manual page 85

TracVision Receiver User's Guide
Receiver Not Activated
If you can only access the DIRECTV preview
channels, such as channel 100, while all other
channels show a message to call DIRECTV, your
receiver has not been activated. To activate your
system, please call KVH's Activation Department at
1-866-551-8004. Activation support is available
24 hours a day, seven days a week.
Receiver Lost Activation Information
If you can only access the DIRECTV preview
channels, such as channel 100, while all other
channels show a message to call Ext. 722, and you
have already activated the receiver, the receiver may
have lost its stored activation data. This may occur if
the receiver is left idle (does not receive a satellite
signal) for an extended period of time. To fix this
problem, please call DIRECTV customer service at
1-800-DIRECTV (347-3288). Be sure the TracVision
system is turned on, has a clear view of the southern sky,
and is tuned to the DIRECTV preview channel before you
call. The system will need to receive a signal from the
satellite to correct the problem.
9.6
Proper Component Button Not Pressed
To operate the satellite TV system using the remote
control, first press the remote control's SAT button.
The remote control will not operate the receiver
unless the SAT button is active. To operate a
component other than the satellite receiver, first press
the corresponding component button on the remote
control. For example, to operate the TV monitor using
the remote control, first press the TV button.
INPUT Button Not Set to Satellite Source
If satellite programming is not displayed on your TV,
you may have selected an alternate video input. Press
the remote control's INPUT button until the correct
satellite input is displayed.
You can disable the INPUT button by
turning it off via the menu system. See
Section 8-5, "Setting System Preferences,"
on page 8.11 for details.
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