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KVH Industries TracVision C3 Owner's Manual

Kvh industries satellitetelevision owner's manual installation instructions user's guide technical manual tracvision c3.
A Guide to TracVision C3
owner's manual
• Installation Instructions
• User's Guide
• Technical Manual

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   Summary of Contents for KVH Industries TracVision C3

  • Page 1

    A Guide to TracVision C3 owner’s manual • Installation Instructions • User’s Guide • Technical Manual...

  • Page 2

    European TracVision C3 system †† North American TracVision C3 system (defaulted to DIRECTV) ††† North American TracVision C3 system (defaulted to DISH Network) †††† North American TracVision C3 system (defaulted to ExpressVu) * Baseplate assembly with single-output LNB ** Baseplate assembly with dual-output LNB *** A complete listing of kitpack contents is provided in Table 2-2.

  • Page 3

    Replaceable Parts Table 5-1 has been updated to show the new part numbers for the data/power cable, RF cable, RF PCB, and European LNB. Part Name Baseplate Assembly Radome Assembly Data/Power Cable RF Cable PC Cable CPU PCB RF PCB Antenna Gyro Antenna Gyro Gasket System Fuses...

  • Page 4

    The following information applies to Revision G of the TracVision C3 Owner’s Manual (KVH Part Number 54-0159). Your TracVision C3 system has the capability to automatically switch between the Echo 119 and Echo 110 satellites in DISH 500 mode. DISH 500 Mode When a compatible DISH Network TracVision antenna’s RF1 connector, and the antenna is...

  • Page 5

    5. Using the receiver’s remote control, go to the “Point Dish/Signal Strength” screen (press Menu, 6, 1, 1 (on most models)). 6. Using the remote control’s arrow buttons, highlight “Check Switch” and press the Select button. 7. Highlight “Test” and press Select. 8.

  • Page 6

    European TracVision C3 system †† North American TracVision C3 system (defaulted to DIRECTV) ††† North American TracVision C3 system (defaulted to DISH Network) North American TracVision C3 system (defaulted to ExpressVu) †††† * Baseplate assembly with single-output LNB ** Baseplate assembly with dual-output LNB *** A complete listing of kitpack contents is provided in Table 2-2.

  • Page 7

    Replaceable Parts Table 5-1 has been updated to show the new part numbers for the data/power cable, RF cable, RF PCB, and European LNB. Part Name Baseplate Assembly Radome Assembly Data/Power Cable RF Cable PC Cable CPU PCB RF PCB Antenna Gyro Antenna Gyro Gasket System Fuses...

  • Page 8

    TracVision C3 Owner’s Manual Addendum (ECO #6138) The following information applies to Revision G of the TracVision C3 Owner’s Manual (KVH Part Number 54-0159). Table 5-1 has been updated to show the new part number for the RF PCB. Replaceable Parts...

  • Page 9

    European and North American DVB- compatible satellite services as well as DIRECTV provides detailed instructions on the proper installation, use, and maintenance of your TracVision C3 system. Throughout this manual, important information is marked for your attention by these icons:...

  • Page 10

    ® ® TracVision , KVH , and TracNet™ are trademarks of KVH Industries, Inc. ® DIRECTV is an official trademark of DIRECTV, Inc., a unit of GM Hughes Electronics. ™ DISH Network is an official trademark of EchoStar Communications Corporation.

  • Page 11: Table Of Contents

    Digital Satellite Television ......1-1 TracVision C3 System Overview ......1-2 1.2.1 TracVision C3 Components .

  • Page 12: Table Of Contents

    Turning on the System ....... .3-1 Changing Channels and Switching Between Satellites ..3-2 3.2.1 Using the IRD Remote Control to Switch 3.2.2 Using the TV/SAT Switch to Switch 3.2.3 Using a PC to Switch Between Satellites .

  • Page 13

    Preparation for Shipment ......5-9 Appendix A System Specifications Appendix B Comprehensive TracVision C3 System Wiring Diagram Appendix C Switchplate Template Appendix D...

  • Page 14: Introduction, Digital Satellite Television

    Your TracVision C3 comes with a pre-programmed “satellite library” of European and North American satellite services. When configuring the TracVision C3 you may choose a pair of satellites from the entire library to be active in the system and with your IRD. For the antenna to track and receive signals from two satellites, they must be within orbit.

  • Page 15: Tracvision C3 System Overview

    A complete satellite TV system includes the TracVision C3 connected to an IRD and a television set. The optional TV/SAT Switch allows you to select a satellite at the press of a button.

  • Page 16: Tracvision C3 Components

    1.2.1 TracVision C3 Components The antenna unit includes the antenna positioning mechanism, signal front end, power supply, and control elements. These elements include antenna drive controls and mechanisms, the cable wrap subassembly, antenna gyro sensor, power conditioning and regulating circuits, and the RF detector. The antenna is a parabolic dish mounting a low noise block (LNB) converter with built-in preamplifier.

  • Page 17: Integrated Receiver Decoder (ird), Materials Provided With Tracvision C3

    Please refer to the User’s Manual provided with your selected IRD for complete operating instructions. Materials Provided with TracVision C3 Table 1-3 lists the units, cables, and materials packed in the TracVision C3 package by name and KVH part number. Component Antenna Unit (comprising): Baseplate Assembly Radome Assembly...

  • Page 18: Additional Materials Required For Tracvision C3 Use

    1.3.1 Additional Materials Required for TracVision C3 Use To make full use of your new TracVision C3 and receive satellite TV aboard your vessel, you will need to provide/purchase the following: • Television • Appropriate IRD for your selected satellite TV service 54-0159 Rev.

  • Page 19: Installation

    Installation TracVision C3 is designed for simple installation and setup. Just follow these easy steps: Step 1. Choose the hardware locations 2. Mount the antenna unit 3. Connect system components 4. Activate the IRD 5. Select the active satellite 6. Set the skew angle (Europe only) 7.

  • Page 20: Choosing The Best Location

    A Guide to TracVision C3 Table 2-2 Kitpack Contents Figure 2-1 Antenna Blockage Kitpack Contents Table 2-2 lists the materials provided in the kitpack. Part Tie-wraps ⁄ "-20 x 3" hex head cap screws ⁄ "-20 x ⁄ " hex screws ⁄...

  • Page 21

    • The antenna unit should not be too high off the water (a height above the waterline no more than half the vessel length). • Make sure that the mounting surface is rigid so that it cannot flex when the vessel vibrates. If necessary, add a strength member to the mounting site to stiffen it.

  • Page 22: Mounting The Antenna Unit

    Antenna Unit Mounting the Antenna Unit The following instructions will result in a secure, effective installation and trouble-free operation of your TracVision C3. Antenna Mounting Procedure 1. Make sure that you have chosen a suitable mounting location based upon the guidelines in Section 2.1, “Choosing the Best Location.”...

  • Page 23

    Figure 2-4 Shipping Restraint Forward Shipping Restraint Nuts and Washers (Arranged for Shipping) Figure 2-5 TracVision C3 Shipping Restraints (Top View, Installed for Shipping) Forward Shipping Restraint for LNB Bracket Do not discard the shipping restraints. They should be stowed...

  • Page 24

    A Guide to TracVision C3 Figure 2-6 Forward Shipping Restraint Storage Figure 2-7 Rotating Plate Shipping Restraint Storage Figure 2-8 TracVision C3 Shipping Restraints (Storage Position) 11. Reposition the mounting plate over the drilled mounting holes, lining up the the mounting plate holes with the holes in the mounting surface.

  • Page 25

    Figure 2-10. Factory-drilled Drain Hole Positions 54-0159 Rev. G Figure 2-9 Securing TracVision C3 to the Deck TracVision Baseplate Figure 2-10 Baseplate Connectors Facing Rear of Vessel – Factory-drilled...

  • Page 26

    A Guide to TracVision C3 Figure 2-11 Baseplate Connectors Facing Front of Vessel – Recommended Drain Hole Locations You MUST drill out the drain holes as indicated to ensure that any moisture that enters the baseplate is able to drain. Ensure that factory-drilled holes are completely sealed.

  • Page 27: Connecting System Components

    Locating the Switchplate A switchplate has been provided to serve as the hub of the TracVision C3 wiring (with the exception of the RF cable, which will be connected to the IRD). This switchplate includes an ON/OFF switch and a DB9 maintenance port for easy access to the antenna unit’s software and diagnostics.

  • Page 28

    A Guide to TracVision C3 Figure 2-13 Antenna Data/Power Connector Figure 2-14 Switchplate Data/Power Connector 2-10 2.3.1 Connecting the Antenna Data/Power Cable 1. Connect one end of the antenna data/power cable to the antenna’s data/power connector and lock in place (see Figure 2-13).

  • Page 29: Connecting To Vessel Power

    2.3.2 Connecting to Vessel Power Recommended Power Wiring Short circuits may result in severe electrical shock or burns. Turn off vessel power and test the circuit to ensure that no power is present before connecting the power cable. The switchplate requires an 11-16 VDC power input. A quick- tripping circuit breaker or fuse should be installed between the switchplate and vessel power.

  • Page 30: Connecting The Ird Ground Wire, Installing The Switchplate

    A Guide to TracVision C3 Figure 2-16 Mounting the Switchplate Support Frame and Front Cover (60 mm) 2.05" Before securing the switchplate to the mounting surface, be sure to strain-relieve the wires connecting to the switchplate connectors. Several tie-wraps have been provided to aid in strain-relieving the wires.

  • Page 31: Connecting The Antenna Rf Signal Cable To The Ird

    Installing Two IRDs and TVs (North American Systems Only) To connect a second TV and IRD to the TracVision C3 system, you must connect a second RF cable to the antenna’s RF2 connector (see Figure 2-17). Route the other end of the RF cable down into the vessel and connect it directly to the second IRD.

  • Page 32

    Figure 2-18 Installing Three or More IRDs Using an Active Multiswitch (North American Systems Only) TracVision C3 has the capability to switch from one satellite to another when you choose TV channels that are carried by your two selected satellites. However, the use of an...

  • Page 33: Activating The Ird

    Installing More than One Multiswitch If there is a need for more than four IRDs, it is possible to carry out a multiple multiswitch installation, as illustrated in Figure 2-19. DC Power DC In RHCP VHF/UHF LHCP +13v +18v Multiswitch Out 1 Out 2 Out 3...

  • Page 34: Selecting The Active Satellite

    Expressvu 2-16 Selecting the Active Satellite As noted previously, TracVision C3 can track a variety of DVB- compatible and DSS (DIRECTV) satellites. The system contains a preprogrammed library of European and North American satellites. It also has two open slots that you may use to program two additional satellites of your choice.

  • Page 35: Installing Your Selected Satellites

    The satellites listed in TracVision C3’s preprogrammed satellite library will be sufficient for most users. However, if you wish to install one or two user-defined satellites, proceed to “Programming User-defined Satellites.” defined satellites, return to the satellite installation process in Section 2.5.1, “Installing Your Selected Satellites.”...

  • Page 36

    Installing the Satellite of Choice Once the data connection has been made between the PC and the TracVision C3, you must assign the satellites you wish to have in the satellite pair. On the maintenance screen, put the antenna in...

  • Page 37: Programming User-defined Satellites

    @L,A<cr> ZAP<cr> 2.5.2 Programming User-defined Satellites The TracVision C3 satellite library has two open slots that you may use to program two user-defined satellites in case you want to install/watch a satellite that is not in the KVH predefined list.

  • Page 38

    A Guide to TracVision C3 2-20 Entering User-defined Satellite Data Once the link between the PC and the TracVision C3 is established as described in Section 2.5, “Selecting the Active Satellite,” it is necessary to provide initial longitude data regarding the user-defined satellite. To do so, enter the...

  • Page 39

    • vertical high • horizontal high • right TracVision C3 requires that the data fields for all four transponder categories be provided. If the selected satellite does not have information for one or more of the transponder categories, default information should be entered in the fields as...

  • Page 40

    A Guide to TracVision C3 Table 2-7 Sample User-defined Satellite Configuration (Europe) 2-22 An Example of Configuring a User-defined Satellite (Europe) The following is an example of configuring the fictional YOURSAT 101 as the USER1 configured satellite. Prior to configuring this satellite or any others, be certain to get the most up-to-date information from one of the sources previously discussed.

  • Page 41

    An Example of Configuring a User-defined Satellite (N. America) The following is an example of configuring the fictional YOURSAT 101 as the USER1 configured satellite. Prior to configuring this satellite or any others, be certain to get the most up-to-date information from one of the sources previously discussed.

  • Page 42: Setting The Skew Angle (european Systems Only), Checking Out The System

    4. Tighten the wing nut and LNB clamp to secure the LNB. Checking Out the System To complete the TracVision C3 installation, it will be necessary to verify that the system functions properly. Critical to ensuring that the system is configured and operating properly is to check the system startup routine to ensure that the system is operating within normal parameters.

  • Page 43

    • 1 start bit • 1 stop bit • no flow control 3. Apply power to the TracVision C3 system and the IRD and allow the system to complete full initialization. Data should be scrolling on the PC display to identify any system problems detected.

  • Page 44: Changing Geographic Location

    Changing Geographic Location If you move from Europe to the U.S., or from the U.S. to Europe, you will need to modify your TracVision C3 system to receive satellite TV signals in the new geographic area. To begin receiving satellite signals in the new area, perform the following steps.

  • Page 45: Using Your Tracvision C3, Turning On The System

    Using Your TracVision C3 For TracVision C3 to receive the satellite signals, the antenna must have a clear line of sight to the satellite. If you only receive intermittent signals or the antenna cannot find the satellite, check around your vessel for any objects that could be blocking the signal, such as other vessels, trees, buildings, other onboard equipment, etc.

  • Page 46: Changing Channels And Switching Between Satellites, Between Satellites

    3.2.1 Using the IRD Remote Control to Switch Between Satellites When the TracVision C3 system and the IRD have matching configurations, switching from one satellite to the other is as easy as changing the channel using the remote control. TracVision C3 will automatically switch from Satellite A to B and back again as necessary to receive your selected channel.

  • Page 47: Between Satellites

    System problem – Refer to Section 4, “Troubleshooting,” to find the possible cause Wait – Searching for satellite Tracking Satellite B Maintenance Port (DB9 Connector) Using Your TracVision C3 Figure 3-3 TV/SAT Switch Sat A Error Sat B Select Changing Satellites: 1.

  • Page 48: Using A Pc To Switch Between Satellites

    A Guide to TracVision C3 If you are a DISH 500 customer, you can order the optional TV/SAT Switch – free of charge. Simply fill out the order form located at the back of this manual and fax it to KVH at +1 401 845-8190.

  • Page 49: Watching Television

    4. The antenna unit shifts to track the second satellite. Watching Television TracVision C3 is designed to operate as efficiently and as reliably as possible both when your vessel is in motion and at rest. Cable Unwrap The antenna unit can rotate a full 720° before coming to the end of its cable.

  • Page 50: Internet Access

    This is an automatic process that does not require user intervention. Internet Access Your TracVision C3 can receive high-speed Internet data when used in conjunction with KVH’s TracNet 2.0 Mobile High-speed Internet System. With TracNet 2.0, you get broadband Internet access on the move via satellite downloads and a wireless return path.

  • Page 51: Troubleshooting, Causes And Remedies For Common Operational Issues

    Causes and Remedies for Common Operational Issues There are a number of common issues that can affect the signal reception quality or the operation of the TracVision C3. The following sections address these issues and potential solutions. 54-0159 Rev. G...

  • Page 52: Blown Fuse Or Improper Wiring, Vessel Turning During Startup, Incorrect Satellite Configuration

    If the vessel turns during the 60-second startup and initialization sequence that occurs immediately after turning on the power to the TracVision C3 unit, the antenna gyro will record that variable motion as “standing still.” This may cause the antenna to track improperly. To solve this problem, turn the TracVision C3 off for at least 10 seconds.

  • Page 53: Satellite Signal Blocked, Dew Or Rain Pooling On Dome, Satellite Coverage Issue, Radar Interference

    Refer to “Choosing the Best Location,” to make certain that the TracVision C3 unit is in the optimal location. Simply moving the vessel to clear an external obstruction will also restore signal quality.

  • Page 54: Incorrect Or Loose Rf Connectors, Ird Troubleshooting

    4.1.9 Type of Multiswitch Used (North American Systems Only) An active (not passive) multiswitch must always be used to connect the TracVision C3 system to multiple IRDs. Refer to Section 2.3.5, “Connecting the Antenna RF Signal Cable to the IRD”...

  • Page 55: Antenna Gyro And Lnb Faults, Computer Diagnostics

    TracVision C3 antenna gyro or the LNB. Computer Diagnostics TracVision C3 has been designed to provide diagnostic readouts viewed on a personal computer having an RS-232 serial communication port. If you are unable to isolate a system problem with the foregoing troubleshooting tools, set up for computer diagnostics as described below.

  • Page 56: Maintenance Port Parser Commands

    A Guide to TracVision C3 Maintenance Port Parser Commands TracVision C3 system parser commands are detailed in Appendix...

  • Page 57: Maintenance, Warranty/service Information, Preventive Maintenance

    If you have any questions, please call your local authorized dealer/installer or distributor, or contact KVH or KVH Europe directly. Preventive Maintenance TracVision C3 requires minimal preventive maintenance. The following tasks are sufficient to maintain peak performance. Monthly •...

  • Page 58: Replaceable Parts

    * Baseplate assembly with single-output LNB ** Baseplate assembly with dual-output LNB † Specify color when ordering It is recommended that all other technical difficulties be resolved by returning the TracVision C3 unit to an authorized service provider. Part Number 02-1245-01* 02-1245-03** 02-0953-04 †...

  • Page 59: Field Replaceable Unit Procedures

    Field Replaceable Unit Procedures The following subsections provide detailed procedures for repairing or swapping out field replaceable units. The procedures refer to labeled items presented on the following diagrams. PCB Cover Rotating Plate Antenna Gyro Linear Actuator 54-0159 Rev. G RF Board Cover Pan Head Screws RF Cover...

  • Page 60

    A Guide to TracVision C3 Figure 5-3 Antenna Assembly Locking Nuts and Washers Antenna Gyro Antenna Gyro Gasket Antenna Reflector Figure 5-4 Close-up of RF Detector and PCB Cable Clamp Screw Gyro Cable Antenna Gyro Cable Reflector Bracket RF Board...

  • Page 61: Pcb Removal And Replacement

    Figure 5-5 Removing the PCB Cover TracVision C3 is equipped with two 5x20 mm, 3.15-amp, 250-volt fast- blow fuses, which are mounted on the PCB. To access and replace one of these fuses, remove the...

  • Page 62

    A Guide to TracVision C3 Figure 5-6 PCB and RF Detector Board Connector Locations Limit Switches Gyro RF Board When replacing the PCB cover, be careful not to pinch any cables. RF Connector to IRD RF Board RF Connector to LNB Elevation Motor 7.

  • Page 63

    5. Remove the 4 standoffs – Detector PCB from the rotating plate. 6. Installation of the replacement RF Detector is the reverse of this procedure. Be sure that the RF cables are restored to their original positions. Be sure that the center conductor pin is centered in the connector before tightening the collar.

  • Page 64

    A Guide to TracVision C3 The LNB receives power from the IRD via the RF Detector PCB. Be certain that the IRD is disconnected from its power source before removing or reconnecting the LNB. Figure 5-7 LNB Skew Angle Setting...

  • Page 65

    Preparation for Shipment If it is necessary to repack the antenna unit for shipment, the shipping restraints removed during installation must be replaced. Follow these steps to reinstall the restraints. 1. Rotate the antenna unit so that the LNB is facing away from the baseplate connectors.

  • Page 66

    100 percent 54-0159 Rev. G º /sec º º to 75 º º º º ºF to +131ºF) C to +55 C (-13 º º ºF to +185ºF) C to +85 C (-40 System Specifications Table A-1 TracVision C3 System Specifications...

  • Page 67

    Comprehensive TracVision C3 System Wiring Diagram Appendix B Comprehensive TracVision C3 System Wiring Diagram The wiring diagram is presented on the following page. 54-0159 Rev. G...

  • Page 69

    Switchplate Template Appendix C Switchplate Template 54-0159 Rev. G...

  • Page 70

    TracVision C3. This sequence can be recorded using the data port and a PC. ?PGM KVH TracVision C3 Rev X - Version X.XX - Serial Number XXXXXXXX RF: ZAP *** Initializing RF Controller *** RF: S,A,V,U,V...

  • Page 71

    A Guide to TracVision C3 *** Limit Switch Search *** RATE BIAS: PASS------------------------------------PASS is expected Searching for DSS_101, Threshold = 1000 RF: S,A,H,U,V +POS: 220.2 33.4 +POS: 155.5 33.4 RF: S,A,V,U,V +POS: 85.0 33.4 RF: S,A,H,U,V +POS: 14.4 33.4 *** Cable Unwrap *** Cable Unwrap: AZ = -360.00...

  • Page 72

    Appendix E Maintenance Port Parser Commands TracVision C3 system parser commands are parsed when the system receives an ASCII carriage return (Hex 0D). An ASCII line feed (Hex 0A) is permitted but is ignored in any transmitted command. All system responses are terminated with an ASCII carriage return followed by a line feed and ending with either an acknowledge character (ASCII >...

  • Page 73

    A Guide to TracVision C3 Table E-2 Manual Positioning Commands Calibrate Gyro Function: performs azimuth and elevation calibration Command: CALGYRO Argument: none Response: echoes command and calibrates gyro Find Skew Angle for Currently Selected Satellite Function: calculates necessary LNB skew based on latitude,...

  • Page 74

    Elevation Angle Function: commands a manual elevation angle that the mechanism moves to Command: EL,xxx (range is 100-850) Argument: desired elevation angle of the mechanism relative to up, 10.0°-85.0° Response: echoes the command; mechanism moves at a fixed velocity Azimuth CW Step Function: commands a 0.1 deg CW manual step in azimuth angle...

  • Page 75

    A Guide to TracVision C3 Table E-3 Operational Commands Table E-4 Tracking and Conical Scan Commands Operational Commands To execute the following commands, first put the antenna unit in idle mode by typing HALT and pressing “ENTER.” After the system comes to a halt, type DEBUGON and press “ENTER” to enter programming mode.

  • Page 76

    Analog Signal Strength Report Function: reports signal strength from RF detector circuit in A/D counts (000-FFF Hex) Command: SIGLEVEL Argument: none Response: Signal Strength = xxxx RF Board Commands Serial Communications, Status/Polarization Report, Tone Changes Function: start serial communications, reports status & polarization/tone changes Command: Response:...

  • Page 77

    A Guide to TracVision C3 Report RF Tracking Parameters Function: reports all RF tracking parameters for primary & secondary satellites* Command: @SATCONFIG Response: F,x,fffff,S,C,ID,P,B,D <cr> Where: Satellite (a = Primary, b = Secondary) fffff = Frequency in MHz (00000 and 10700 to...

  • Page 78

    ID Match/Decoded Network ID Function: report ID match and decoded network ID Command: @CHECKID Response: Y,0X#### N,0X#### Y,NoID N,NoID Where: Y = yes N = no 0X#### = network ID NoID = satellite unidentified Installation Commands To execute the following commands, first put the antenna unit in idle mode by typing HALT and pressing “ENTER.”...

  • Page 79

    A Guide to TracVision C3 Report Satellite Names Function: report names for satellites A and B Command: SATINSTALL Response: SATINSTALL,<sat_a_name>,<sat_b_name> Report Configured Satellite Names Function: report names for all configured satellites Command: SATLISTA Response: SATLISTA,<sat_name1>,...,<sat_nameX> Report Valid Satellite B Selections...

  • Page 80

    Debug Commands Report Offset Angles Function: reports system offset angles Command: OFFSETS OFFSETS,XXXXX,YYYY Response: Offsets= XXXXX.X XXXXX.X Where: X = new azimuth offset (-1800 - 1800) Y = new elevation angle (-450 - 450) Applies Default Values to Default Satellites Function: updates the default satellites to the default values Command:...

  • Page 81

    Limited Warranty on Hardware KVH Industries, Inc. warrants the KVH product purchased against defects in materials for a period of TWO (2) years and against factory labor costs for a period of ONE (1) year from the date of original retail purchase by the original purchaser.

  • Page 82

    Phone: +1 401 847-3327 Fax: +1 401 849-0045 Phone: +45 45 160 180 Fax: +45 45 867 077 E-mail: info@kvh.com Internet: www.kvh.com E-mail: info@kvh.dk Internet: www.kvh.com ® , TracNet ™ , and TracVision ® are trademarks of KVH Industries, Inc.

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