Notifications On The Receipt; Other Exceptions - VeriFone VX820 DUET Manual Manual

6.2 Notifications on the receipt

CONNECTION ERROR = There is a problem with the connection. See part 6.3.
BATCH SENDING ERROR = There is a problem with the connection. See part 6.3.
"PYYTÄMÄÄNNE AINEISTOA EI OLE" = The bank does not have information of the previous
batch sending ready.
"TAPAHTUMATIEDOSTO PUUTTUU" = The bank does not have information ready of the previous
batch sending.
ERROR FILE NOT EXISTENT = The bank does not have information ready of the previous batch
sending.
OTA YHTEYS NEUVONTAAN = Contact the bank.

6.3 Other exceptions

CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that
the Ethernet wire is properly in its place in both plugs. Check that the modem is switched on.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip
card reader might also be unclean. Clean the reader with a cleansing card and try again.
POWER IS OFF = Check that the power cord is installed to the power plug on the terminal's base.
Check that the power transformer has both power cords properly plugged in and that the signal
light is burning. Check that the wire leaving from the power transformer is properly plugged to the
electrical outlet.
POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | puh: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
www.point.fi
Page
32 (33)