Refund; Online Transactions; General Information On Online Transactions; Online Batch - VeriFone VX820 DUET Manual Manual

4.1.8 Refund

You can make a refund at any time. If you need to undo a transaction at the same day use the
REVERSAL instead
NOTE! It is not allowed to make a refund for a bank card.
Select the Menu icon and choose REFUND
ENTER AMOUNT: Type the complete amount and press Enter
INSERT/SWIPE OR TAP CARD: Insert the card into the chip reader, swipe the card or place the
card on top of the display
CREDIT / DEBIT: Choose the payment method.
The terminal prints out the merchant's receipt and asks to print the customer's receipt. Press Enter
if you wish to print out the customer's receipt. Otherwise, press Cancel.
If the PIN-code was entered, the customer does not need to sign the receipt. The terminal will
remind you to check the customer's ID, if the transaction exceeds 50,00€ (depending on the card
used). Press Enter, check the ID and write the last 4 digits of the social security number and which
ID was checked to the receipt.
Refund without the card: Press the * key when the terminal asks to insert the card. The terminal
asks for the card number and expiry date. The terminal will inform NOT ALLOWED if the card does
not allow manual entry.

4.2 ONLINE TRANSACTIONS

4.2.1 General information on online transactions

Online batch is a function which sends information on each payment transaction to the real-time
database of the Point reporting service. This is to prevent the loss of information from the payment
terminal. In connection with the next manual or automatic transaction transmission the transactions
stored in the database change status in the Point reporting service and will be automatically sent to
the recipient.
The option CONDITIONAL for online batches is available for terminal devices using GPRS. If an
offline transaction is made (the card is not verified), the terminal will not make an online
transmission of the transaction. When a verified transaction is carried out, the terminal makes an
online transmission of the transaction and also sends any transactions that have been queued.
NOTE! If the online batch is not activated, the transactions will be stored in the terminal's
memory until the next batch sending. In these cases the responsibility is always the
merchant's! It is recommended to use the online batch-function. If you wish to deactivate
this setting, please contact Point's customer service.

4.2.2 Online batch

POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | puh: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
www.point.fi
Page
17 (33)