Notifications On The Receipt; Other Exceptions; Service - VeriFone VX690 User Manual

WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = Software needs to be downloaded to the terminal. Contact customer

service.

TAMPERING DETECTED = Terminal has suffered a knock or a power surge, which has caused it to
go into a security lock mode. Contact customer service.

7.2 Notifications on the receipt

CONNECTION ERROR = There is a problem with the connection.
BATCH SENDING ERROR = There is a problem with the connection.
PYYTÄMÄÄNNE AINEISTOA EI OLE = Acquirer does not have information ready of the previous
batch sending. This is a normal situation after weekends or bank holidays.
TAPAHTUMATIEDOSTO PUUTTUU = Acquirer does not have information ready of the previous
batch sending. This is a normal situation after weekends or bank holidays.
ERROR FILE NOT EXISTENT = Acquirer does not have information ready of the previous batch
sending. This is a normal situation after weekends or bank holidays.
OTA YHTEYS NEUVONTAAN = Contact the acquirer.

7.3 Other exceptions

CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that the
SIM-card is properly placed in its slot.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip card
reader might also be unclean. Clean the reader with a cleaning card and try again.
POWER IS OFF = Switch on the terminal by pressing the Enter-button for a while. The battery might
also be empty and require charging.
7.4 Service
NOTE! Do not, under any circumstances, try to fix the terminal by yourself.
The terminal must be always delivered to the maintenance service.
If you suspect that the terminal is damaged or broken, do the following:

Pack the terminal firmly, so that it will not be damaged during the delivery.
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