Cash Withdraw; Extra Amount - VeriFone VX820 DUET Manual Manual

5.3 Cash withdraw

Cash withdraw is used when a customer wants to withdraw cash from the cash register. A
transaction is made, and the customer receives cash from the register. The merchant receives
0,50 € from every cash withdraw transaction. For example, if a customer wants to withdraw 10,00€
the merchant makes a transaction of 10,50€. The customer receives 10,00€ from the cash register.
NOTE! It is only permitted to make a cash withdraw with a bank card. You must make a
contract with your bank in order to make cash withdraws.
Press the MENU icon and choose CASH WITHDRAW
ENTER AMOUNT: Enter the complete number and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the chip card to the reader or swipe the card
CREDIT / DEBIT: Choose the payment method
ENTER PIN: Customer types the PIN-code and presses Enter, if the card is a chip card.
The terminal prints out the merchant's receipt and asks to print the customer's receipt. Press Enter
if you wish to print out the customer's receipt. Otherwise, press Cancel.
The terminal will remind you to check the customer's ID, if the transaction exceeds 50,00€
(depending on the card used). Press Enter, check the ID and write the last 4 digits of the social
security number and which ID was checked to the receipt.

5.4 Extra amount

Extra amount is used for example in restaurants when a customer wishes to leave tip for the
waiter.
The Extra amount-function is activated from the EDIT menu (2.1).
Extra amount options:
No = Extra is not in use
Only before = Extra amount is given during the transaction
Only after = Extra amount is printed on the receipt and it is entered afterwards to the terminal
Unrestricted = The terminal asks for extra during the transaction and also prints an extra line to the
receipt
NOTE! If the card in use is a chip card you can only give the extra amount during the
transaction.
Entering the extra amount afterwards:
The receipt has an amount marked on the EXTRA part. This amount should be typed manually to
the terminal during the same day of the transaction.
Press the MENU icon and select EXTRA AMOUNT
RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by pressing
Enter. Otherwise, type the wanted receipt number and press Enter.
EXTRA: Enter the amount and press Enter.
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