Trouble Shooting; Notifications On The Screen - VeriFone VX820 DUET Manual Manual

6. TROUBLE SHOOTING

6.1 Notifications on the screen

BLACKLIST MISSING = The blacklist is missing from the terminal. See instructions for
downloading the blacklist (4.4.4).
USE MAG CARD = The terminal cannot read the card's chip. Use the magnetic strip reader.
USE CHIP = The card has an EMV-chip. Use the chip reader.
PIN LOCKED = The pin code of the card in use has been locked. It can be unlocked
by contacting the card donor or by using the card on an atm.
APPLICATION LOCKED = The application on the card is locked. The card holder has
to contact the card donor.
JÄSENLIIKENUMERO PUUTTUU = The card is not included in the terminals card
selection. It cannot be used
batch from the terminal (instructions 4.3.1).
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included
in the terminals card selection. It cannot be used.
NOT ALLOWED = The card in use does not permit to make the wanted transaction. For example
manual entry with a Visa Electron is not allowed.
WRONG CARD = Check that the card in use is the correct card for the required transaction.
TRANS NOT FOUND = The transaction is not in the terminals memory, check the receipt number.
MAX LIMIT EXCEEDED = The amount of the transaction exceeds the maximum limit of the card in
use.
WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = The program needs to be downloaded to the terminal. Contact Point's
customer service.
TAMPERING DETECTED = The terminal has suffered a knock or a power surge, which has
caused it to go into a security lock mode. The terminal must be delivered to Point's maintenance
service, where the security lock can be opened. See instructions, part 6.4.
The terminal also might not have the AID and BIN-tables. Send the
.
POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | puh: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
www.point.fi
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