Swipe Card Transactions; Contactless Card Transactions; Reversal; External Void - VeriFone VX820 DUET Manual Manual

4.1.2 Swipe card transactions

ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Swipe the card from the magnetic reader.
CREDIT / DEBIT: Choose the payment method
The terminal prints out the merchant's receipt and asks to print the customer's receipt. Press Enter
if you wish to print out the customer's receipt. Otherwise, press Cancel.

4.1.3 Contactless card transactions

ENTER AMOUNT: Type the precise amount, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Place the card on top of the display.
CREDIT / DEBIT: Choose the payment method
The terminal prints out the merchant's receipt and asks to print the customer's receipt. Press Enter
if you wish to print out the customer's receipt. Otherwise, press Cancel.
Contactless cards have a floor limit for contactless transactions that is defined by the card
company. When the limit is exceeded the terminal asks to insert the card into the chip reader. In
these cases the transaction is done with the chip reader.
NOTE! The reversal of a contactless card transaction is not possible, if it has not been
authorized. In these cases the terminal will inform NOT ALLOWED. If you wish to void an
unauthorized transaction you should use the refund function for the transaction (4.1.8).

4.1.4 Reversal

NOTE! A reversal can only be done to a transaction that is still in the terminals memory.
Press the Menu icon from the screen and choose REVERSAL.
ENTER RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by
pressing Enter. Otherwise, type the wanted receipt number and press Enter.
The terminal informs CANCELLATION APPROVED, prints out the merchant's receipt and asks to
print out the customer's receipt. Press Enter if you wish to print out the customer's receipt.
Otherwise, press Cancel.
TRANSACTION DOESN'T EXIST: The receipt number is incorrectly typed or the transaction has
been sent forward from the terminal.

4.1.5 External void

NOTE! External voids cannot be performed without the card that the transaction has been
made with.
With the external void you can void a transaction that has been made with another terminal. This
requires that the terminals are linked to the TCS-service.
POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | puh: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
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